Pensacola Jewelers
| Category: | Jeweler |
| Address: | 7201 N 9th Ave, Pensacola, FL 32504, USA |
| Phone: | +1 850-474-1520 |
| Site: | pensacolajewelers.com |
| Rating: | 4.6 |
| Working: | 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM Closed Closed |
Location
Photos 1
Reviews 11
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Brooke Cooper
Horrible. Atrocious customer service. MAY 13th My husbands watch stopped working took it here to repair ...after weeks they charge us 55$ bucks with a "warranty" on parts and labor. He pays and picks it up. He notices it stops at 1:30 everyday. Immediately within a couple days he takes it back. They inform him it will be an additional 80$ to repair. WARRANTY does not cover even though it was repaired incorrectly the first time obviously.He approved the repair mainly because its a sentimental item but now the watch repairs are more than the watch itself mind you.They call a month later stating they have had the watch a month and did we want them to repair it or not. Its supposed to have been worked on that whole month now they are stating that they havent begun to fix it?? He received a confirmation email from them a month prior stating they had begun to repair it . The next day however they call again and miraculously the watch is ready. It is now AUGUST 1ST. He goes in and tries to speak to the manager who leaves it to the sales associate and wont even come out. They admit they had to fire the last salesperson who did the intake of the watch and incorrectly filled out forms and supposedly stated my husband only wanted hands placed on watch stem instead of a repair to actually make the watch work. Why would you only want hands on a watch and not the watch to function correctly?! He was clear HE WANTED A WORKING WATCH THATS WHAT WATCH REPAIR IS. NO BACKING HIM UP AS A CUSTOMER AS OPPOSED TO A TERMINATED NEGLIGENT EMPLOYEE OF THEIRS. paid 134 bucks in repair on a 110 watch. Theyll go out of business soon. We were willing to pay for repairs but not be essentially robbed by being overcharged twice and condescended to and essentially blamed for their faults. Ridiculous. What manager wont even come out to talk to a customer with an issue? They even took down my review from their Facebook site. Guess they dont want anyone knowing how they treat people. You only hide things when youre ashamed
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Brandon Elswick
They had amazing customer service and went above and beyond helping me pick out something for my girlfriend. They emailed me regularly to give an update on the progress of the ring and pendant. Even when I walked in with only a vague idea of what I wanted they had the patience to help me pick out something that I knew my girlfriend would love. I cant reccomend them enough. I gave them a budget and they did everything they could to stay within it. I will continue to give them my business and will always recommend them.
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Jo Cartagena
Duke helped to design an engagement ring for my now wife. I had visited every jewelry shop in the area and was tired of seeing the same rings in every store. Its been two years since I first proposed and wife still gets compliments on her ring and how beautiful it is all the time! I have recommended these fine gentlemen to every friend of mine in the market for an engagement ring, and you should definitely take a look if you want a unique ring for that special someone.
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Jerrica Harris
Ive been going to Reeds Clock Gallery and Pensacola Jewelers for over a year and every time I go in, it has been a very pleasant and professional experience. The girls that work up front have always been extremely accommodating and Mr. Reed has fixed my watches to better than new! I have trusted them with some of my most sentimental items and I wouldnt trust anyone else but Mr. Reed! Definitely a customer for life!!
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Benjamin Hodges
Pensacola Jewelers is a wonderful business in Pensacola. The selection is excellent and the products are of incredible quality. The level of expertise is very high, and Ms. Judy is a wonderful person and treats her customers with the utmost respect. I highly recommend her business to all of my friends and to you. Patronize this business with confidence!
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Wendi Summers
I could go on and on about my several experiences at Pensacola Jewelers and Reeds Clock Gallery. Judy, Kris and the gang are amazing from everything to fixing my watches to helping me select the perfect piece of jewelry. I love shopping there and I know I am getting quality pieces.
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Timothy Schultz
Amazing staff!!! They were able to create the perfect custom ring for our engagement. She loved it and I am absolutely satisfied! I will definitely be doing business in the future. Thanks Pensacola Jewelers!!!
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WB458 W
Horrible customer service! Took my watch there to get apraisel and paid 25.00 and then they just wanted to fix, and wrong apraisel. Never will go back! Wouldnt recommend!
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Zachary Brown
Duke and the team helped me design an Engagement Ring from scratch. It turned out beautifully and their continued service is more than I could ever hope for in a Jeweler.
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William Adams
I am a repeat customer who has had several things custom made at Pensacola Jewelers. Kris has gone the extra mile to provide quality and keep the price affordable.
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Caroline Miller
The staff is amazing!