Office Depot

Category:	Office Supply Store
Address:	820 Palm Bay Rd NE #101, Palm Bay, FL 32905, USA
Phone:	+1 321-723-7079
Site:	officedepot.com
Rating:	3.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 17

Reviews 20

Tim de Taranto

I recently made a purchase online of a 16 page, standard letter size, manual. Prior to confirming the purchase online and making payment I made use of the online chat facility to double check if the production time was accurate, it had it estimated at around 28 hours to complete. I was told by the online consultant that this was not accurate and it should be ready the same day. I thanked him for the help and went ahead with the purchase. I finished up my work and arrived at the selected Office Depot at around 5PM in the hopes of collecting it as they were closing at 6PM for Halloween. As instructed by the confirmation email I had received, I stood in line at the counter marked "order online? pick up here!". After about a 10-minute wait I was served and told that I would have to go to the print counter opposite. I did so and waited a further 10 minutes. The lady behind the counter asked for my details and then went on to her computer to look. It was clear from her remarks this was the first she had seen of it. She then told me that it was not a problem and she could print it off for me then and there. She fetched the required paper and placed it in the printer, she even gave me a sample of it to check. About 2 minutes later she came back to tell me they did not have that paper type and asked if I minded using a non-glossy instead. It was not ideal but I didnt have much choice at this point and agreed to it. After returning to her computer for a few minutes she informed me that they have constant issues with online orders and not being able to fit them to the pages in the printer. At this point the person at the first counter I went to stepped in and made the offer to print it and put it together in a comb bind. I informed them that this was not what I had requested and that I specifically required it to be in a center stapled manual. After some back and forth on the computer I was told it could only be done tomorrow morning. Again, I told them that I required it today and not tomorrow. To this I was told there was nothing they could do. I informed that I would like a full refund if they were unable to complete the transaction. After agreeing to the refund, I was told that I was in luck and they would refund me more than double the original purchase cost. Unfortunately for them I do not consider this acceptable. In no uncertain terms, I told them I simply wanted my original purchase price refunded and to not add more money to it. They were shocked that I had refused additional monetary compensation and made a point of telling me that most people would be grateful, "but hey, whatever". I then made it perfectly clear that I found this a disgusting practice and tantamount to bribery to secure for my silence on the issue. This upset him and he continued to mutter under his breath. In the end, I was refunded the amount I originally paid with an approximate amount of 10% extra, because for some reason he was unable to refund the exact total. All in all, it was a disgusting experience and truthfully downright pathetic customer service. If I had wanted compensation in addition to my refund I would have asked for it. To then continue to tell me how grateful I should be is beyond ridiculous. Office Depot wasted my time and failed to deliver what was ordered off their own controlled website. I could care less about the pittance it cost, what I care about is having to answer to my superiors for failing to deliver and then being insulted with an offer of money to make sure I walked away.

Shawn Dickens

Order a $400 filing cabnet. Delivered a day late. They ask when would be best for us. We said 6. They said it had to be between 1 and 5. Have to take off work, wtf? Cabnet is delivered, after the dinner plans we unwrap it to find it bent, dented, and wobbly. Call and they cant pick it back up next day. Told we can drop at this store. Call a friend to help load it. Get here and they say, we cant take it. Now I can drop it out of the truck on the ground at home or drive around with it. Either way it will probably get rained on. I expect them to say we damaged in the end. Customer service is awful and QC doesnt exist. Ill be shopping for our $400 of HP312A toner some other place along with all other products. No more business from us.

Erica Watson

Im not for sure if Im spelling her name right but when I say Makaylah is excellent very efficient very pleasant and very fast with great customer service I applaud her very much so and very much so great at multi-tasking!!!! Kudos to her

Susanna Hayes Isaacson

I found the small size laptop I had been looking for. And the printer ink selection is huge. And I did have to search for a worker to help me. Very friendly and helpful. I will be back.

Nerdologist Jon

They have what I need and dont swarm me every two seconds asking if I need help for something. They have some good deals sometimes you have to look hard for them. But they are there.

Tommy Reed

Im not really sure how these office supply chains stay in business... I guess theyre good if youre a small biz owner.

Zandra Perez

exelent services. Bryam the Graphy design . hi help you to find your neds, in the copy deparment. THANK YOU BRYAM

Francis Herasme

Not shopping there for a while at least... Customer satisfaction doesnt seem to be in there interest.

Sunita Ramnarinesingh

Its a well stocked Office Depot. Large selections. They now also do phone and PC repairs on site.

Ruth Ann Wiesenthal

Such friendly, knowledgeable staff with all the products you could ever need.

Trevor Stevenson

Polite and courteous staff. They will help you with what you need.