CPR Cell Phone Repair Orlando
| Category: | Mobile Phone Repair Shop |
| Address: | 3150 S Orange Ave, Orlando, FL 32806, USA |
| Phone: | +1 407-979-4964 |
| Site: | cellphonerepair.com |
| Rating: | 4 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–4PM Closed |
Location
Photos 18
Reviews 19
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Anonymous User
On January 19th 2016, a Tuesday afternoon, I was calling various phone repair shops to find the best price match for my repair regarding my broken screen on the device which needed work to be done. CPR manager Zach Palmer initially gave me a quote of $219.99 verbally over the phone to repair a Nokia Lumia 1020, after further investigation I found a better rate of $110.00 for the repair job elsewhere. I called CPR to see if they could match it and they did as an added bonus they even offered overnight shipping at no cost to the customer which was better than the other businesses. So I reluctantly accepted and agreed to the deal. Zach Palmer, the sales manager, assured me he would contact me by phone when the part came in to notify me. We came to a verbal agreement that I would be there the following day at no later than 3 PM. Unfortunately, I arrived at around that time and to my surprise the part wasnt shipped and instead of accepting accountability for the mistake Mr. Palmer decided to blame the freight shipping company for the delay. Mr. Palmers quote, "We have no control over this issue as this is not our fault." As always, instead of acknowledging the fact he failed to follow-up with me and at least leave a voicemail stating the part didnt arrive he decided to verbally lie to me on the phone stating he called to inform me. Perhaps, I wasnt as naive as he thought I was so I checked and to my surprise no call was received by CPR Cell Phone Repair. So I decided to make contact in-person as I had already driven an hour out of my way to discover this company doesnt understand the concept of customer service. As I discussed the issue with him he insisted there was NOTHING he could do to RIGHT a WRONG. The manager Zach Palmer refused to compensate the difference for inconvenience on behalf of the customer and was more than willing to be one of the most incompetent individuals I have ever had to deal with. My advice, avoid CPR Cell Phone Repair at ALL COSTS. They shouldnt be in business to begin with considering their lack of customer service. Overall review 0.5/10
DA
David Swanson
Stay away from this place!!! I brought my old small tablet their to have a small crack repaired. They said I would need a brand new entire screen. It was $107.00 A new tablet was about the same but went ahead and did it. When they gave it back to me there was finger nail polish over the "Samsung" name of it. He took it in the back and said he used acetone to remove it. That was weird but ok. Placed it on my bed stand and next morning their was a fine crack running from on side to the other side in the center of the screen. I took it back and the guy said "I must have placed it on my back pocket and sat on it". REALLY. First, its to big to fit in my pocket. Second, um, NO! Then he said, well I must have stepped on it. Again, if I stepped on it I would have dropped it and it would have been far worse. Scratches on some part of it. Would not repair it. I called Bank of America and did a charge back. After three months I won. During the process I took it to another shop to get their advice. They said it was a stress fracture. They installed it wrong.
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Becki Lynn
Seriously...dont waste your time bothering with this repair store. They employ unskilled, inexperienced repair techs...who cannot even get the most basic of screen repairs right. I have literally had to take two phones I had fixed here back 3-5 times each (that is not an exaggeration) to have issues corrected with the work they did. They use cheap parts and then blame everything under the sun for the reasons they cant get the work done correctly. I have found their staff to be rude, unprofessional and lacking of even the most basic customer service skills. In the spirit of wanting to support a neighborhood business I tried them and boy they have really disappointed!! So many other places to choose from for repairs...I wont ever be back!
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Jason Schmidt
I broke my galaxy s5 screen and scheduled a repair with this store. I dropped the phone off and came back to pick it up and the salesman told me that the phone was like new and I did not owe him anything for the repair. He went on to tell me that I had a tempered glass screen protector and they peeled it off and the actual screen was not damaged. In this type of business you never know who you can trust and I really appreciated the honesty from them. I would definitely recommend them to anybody.
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Shannon Watson Schmitt
This place is a scam. They make you pay $35 for a technician fee, keep your phone for 5 days and then say they couldnt do anything to fix it. When I called, I could hear someone in the background going "blah blah blah blah tell her were going to do this other thing." So unprofessional.
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leslie pryor
Very professional company clean good customer service did great work fixed my cracked screen of my nexus 4. Furthermore they missed the estimated pickup time by only one day and they gave me half off just for that, love this company will recommend to anyone.
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Marilyn Medina
una pregunta que precio tiene la reparacion de un galaxy s5 active y un galaxy s5 g900t los dos reparar pantalla
TO
Tod Mazzocco
These guys are great. Fixed my iPhone and didnt even charge me. It was a simple problem to them, but a major problem for me when my phone didnt work. I would recommend them to anybody who wants good service at a good price.
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Chauncey Curley
Amazing work on my HTC one m8. They messed up parts of my phone when they fixed my charging port but ordered a new one free of charge. Customer service was very friendly. Highly recommended
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Brooke Jennings
Took my cell phone in with screen broken. They gave me a quote quickly and had it repaired in the time frame promised. More professional than other places I have visited.
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Debbie Samuel
Went here to fix my iPhone 6s screen, because I had cracked it. I walked in, showed them my phone, and they got it fixed in an hour. Thank you Zach (Zack) for your help :-)
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Annette Gibson
Josh helped me tonight with my sons phone. He saved me $200 by just resetting the phone. I will continue to being my childrens broken phones here. Thank you.
CH
Christopher Miller
Just called to ask a question. They knew up front that I wouldnt be needing service right now and the gentleman on the phone patiently helped me anyway.
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David Wheelen
$399.99 for Glass repair on a Galaxy Note 3....yea, no. most places are doing this for between $130-$200. Dont waste your time.
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C.J. Gray
They had my phone screen fixed in less than an hour! I will recommend anybody I know with phone problems. Thanks you CPR!
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R Eds
Replaced the screen on my Samsung Note 3 in less that two hours for $125. Less hassle than a new phone.
RD
RDP DP
Great service and honest people. Zack was awesome.
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nate mills
Nice and quick
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Keith Palmer
Fast and cheap
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