Category: | Furniture Store |
Address: | 10410 W Colonial Dr, Ocoee, FL 34761, USA |
Phone: | +1 407-210-3141 |
Site: | lazboy.com |
Rating: | 4.3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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A Private User
POOR CUSTOMER SERVICE! My husband and I recently purchased a couch and chair from the Ocoee store. We were advised upon purchase that it would take 2 weeks to deliver the couch, but the chair was already available. They told us they would call us the next business day to tell us when that delivery would be. No one ever called. We relaxed a bit and decided they probably were wanting to deliver both items together. Two weeks passed and we had not heard from anyone. We called the store and were told that the couch had not even been made yet! It would take a couple of weeks to determine the deliver that, and that we should allow for the delivery time as well. We were advised by the manager there that there was nothing they could do about it. It was just like that in the computer. They dont know until the factory notifies them. I explained how frustrating it was to be told two weeks, and then, after NEVER receiving a phone call as to the status of the order, to be told it would be another month or so. She offered no additional options besides delivery of the chair. When she called back with the delivery time (in the middle of the day on a Wednesday--some people do work) I asked if it could be later. She responded by telling me I was the last person on her list; everyone else had their delivery times and she could not change anything. Im about two seconds away from canceling the entire order--I still dont have my couch!
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Sheryl Beck
We purchased a leather sofa. about seven years ago. The salesperson was eager to upsell a sort of warranty that covered anything that happened. Unfortunately, that warranty has expired. I am trying to figure out just what La-Z-Boy means by "leather," While the visible portions of our couch seem to stand up to everyday wear, the sides of the cushions and the entire back are just a horrid sight of crumbling thin "leather"(?) flakes with a canvas backing. The couch is an embarrassment Looking back, my husband was right. We gave away a beautiful older leather sofa that had a rich patina and the texture he described as "buttery soft." This sofa is in such bad shape I will literally have to pay someone to haul it away. I will *not* be replacing it with a La-Z-boy product ... *ever*
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A Rodriguez Morales
I have no words to express how pleased my husband and I are with the In-Home design service. Was a real pleasure to work with Nadia Roopnarine ( sales consultant) and the Interior Designer, Judi-Ann Drabek. We scheduled an In home consultation. After that we met at the store and Judi presented us a customized design, taking in consideration our thoughts and feedback. We were able to visualize our space with the great design presented by Judi. The delivery date was flawless. Judi and Nadia came and placed our new furniture and accessories. The final result was unbelievable, amazing , extremely beautiful. Thank you very much for your professionalism and impeccable customer service.
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Meghan Keefe
Nadia helped me pick a new sectional for my home and made it a painless process. I purchased a room package from a competitor several years ago and each piece has broken in some way or another and I was very disappointed. When Nadia pointed out the differences in craftsmanship and materials when she came to measure I realized that in no way did I get a "deal" the first go around. My sectional was delivered yesterday and I am in love. It is way more substantial and comfortable than my previous furniture and fits the room perfectly. I wouldnt hesitate to contact Nadia again when I need new pieces for my home.
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Kayla Mellert
Sad that the post below had a bad experience. I shopped at La Z Boy Furniture Galleries of Orlando in Ocoee and LOVED IT! The sales team was WONDERFUL, very nice, knowledgeable but didnt force me into anything. I purchased our couch from the South Orange Blossom Trail location but looked around the Ocoee location. I would highly recommend La Z Boy Furniture Galleries of Orlando because of their customer service, quality and warranty. We are thrilled by our purchase!
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Kevin Timirchand
Perfect Service. Nadia Roopnaraine went out of her way to ensure that I received my Recliner the next business day. My mother had gone through surgery on her shoulder and needed one Asap. If it wasnt for her, my mother would have had to wait almost two weeks. She tells me now she can sleep at night. The service was very personable and every associate looks out for your best interest. Highly recommended and will be back for more!
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Emily Tornatore
We worked with Nadia and Judi who is the designer. They were both amazing. They totally worked within what we were looking for (even though we had no idea what we wanted) and created a whole room to our needs. We cant wait until everything comes in. I would highly recommend doing a design consulting appointment in your home with them, its a complimentary service and it was so well worth it. They are incredible!
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Shanna P
Totally disappointed with service. After hours of searching for the right chair, I was sold a chair that was ALREADY SOLD. And to add insult to injury, I ended up leaving unsatisfied and they lost a customer for life over $200. I will NEVER STEP FOOT IN THIS STORE AGAIN, AND WILL TELL EVERYONE I KNOW OF THEIR INABILITY TO STAND TRUE TO THEIR CORE VALUES OF SATISFACTION FOR EVERY CUSTOMER.
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sara mercado
I recently utilized the Ocoee (free!!) In-Home Design service to breath new life into my two bedroom bungalow. Judi (designer) was able to customize and coordinate my Diana Sleeper to match my (albeit) eclectic, home decor. Exceptional service. Thanks LZB! Thanks Judi!
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bennonie salomon
Jeremy Patrick was phenomenal today when my mother walked in to get a living room set! She was really satisfied with the customer service and the dedication and especially the patience he put in to make sure she was a happy customer at the end of it all.
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David
We stopped in because of an ad we got in the mail. Our host, Aimee, was friendly and professional as staff. They let us look at their gallery and answered our questions without being pushy. Nice selection with many options!
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Allyson Meeks
Gil Daniel was our sales associate. He was very knowledgeable and friendly. He answered every question we had. Honestly the best experience we have ever had furniture shopping. Thank you
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Don Churn
Very knowledgeable sales rep. Was looking for a good recliner and the young man I talked to answered all my questions.
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Charlie J
Awesome furniture.. Friendly salespeople.. Hovering around you can be annoying. Can be pricey but warranties are good.
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Alex Caraballo Klie
Surprised at the high prices , great quality furniture, but I do not need the sofa to last longer than I.
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Patrick Murray
I love La-Z-Boy furniture and I enjoyed my latest purchase from their store in Ocoee. Well done!
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A Private User
Clean store, kind and friendly staff.