Sprint Store

Reviews 4

GL

glenn Wilder

I visited the 9828 Little Rd. New Port Richey, Fl 34668 and I upgraded 3 of the phones on my existing plan. While I was in the store working with the customer service rep I made it 100% clear that a portion of the money I was giving him (excess of the phone costs) would be applied to my account as a credit towards the upgrade/activation fees so when I would be receiving the bill the previous month I would not have such a large amount due. I was also told during the transaction that with the purchase of the 2 iPhone 5 I was eligible for $50 worth of free accessories per phone. When I had looked at the receipt later that night I noticed that there was no credit (money given for the upgrade/activation fees) on my bill as well as I was charged a total of $100 in the accessories I was told were free with the purchase. I have been in contact with Sprint several times, and the most help they have given me was one credit towards my activation/upgrade fees. While later speaking with the store manager I was told I could bring the accessories back and get a credit. However, when I attempted to return the items, he refused stating "they need to be in the packages." Speaking again with Sprint customer service rep, they stated that they would send me a prepaid box to return the items, and they would contact me within 48 hours. To no avail was I contacted. When I made contact again, I was told that I was no longer eligible to return the items for a credit. I feel as if the Sprint representative not only fraudulently represented himself and Sprint, but he also stole my money and security with the company. Unfortunately, there is nothing I can do without hurting my credit or paying an obscene amount in early termination fees. I further feel as if they robbed me and they should be punished for this. Compliant to BBB Sprint is in receipt of the above-referenced inquiry of Ms. Jessie Weiner. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms. Weiner expressed her dissatisfaction with the customer service provided by our third party affiliate retail store PCS Wireless Solutions, citing that she was promised credits that were not fulfilled. She requested that we apply credits for the activation fees and $100 for the accessories purchased that were presented to her as free items. We are pleased to inform you that we have resolved these matters to Ms. Weiner’s complete satisfaction. On behalf of Sprint, I apologize for any inconvenience these concerns caused Ms. Weiner, and appreciate the feedback regarding her experience with our third party retail employees. Sincerely, Russell L. Brass, Jr. Executive Services Analyst

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Matthew Finlay

Is it possible to give it NO stars? I have been up there 4 times through out my service contract for the past 11 years. They have never been able to solve anything. Well, this last trip broke the camels back. On 4/1/17, we had a replacement phone sent to us from Square Trade. It needed the Sim card reinstalled and reactivated. We went there and waited. Finally got served. Then it went downhill from there. The young lady who assisted me told me it was a requirement to put TB Plus insurance on the phone since I brought it in to get activated. I explained that I already had an insurance plan on the phone and did not want the TB Plus plan. The lady explained to me that it is a REQUIREMENT to get this plan on the phone, but told me that I could call the customer service number and cancel it and I would not get charged. This did not seem correct to me, but I did not want to argue with her while I was at the store in front of all the other customers. She was not able to activate the phone since the system was down, but she assured me that she did everything on her end and once the system was back up, it would be activated automatically. 24 hours later and the phone was still not activated. I had to take the phone to Sams Club, where I purchased the phone originally and the tech was able to activate the phone within minutes. The tech at Sams Club had never heard of the TB Plus Plan being a REQUIREMENT when activating a phone. I called the Sprint customer service number today (the next day) to cancel the TB Plus Plan and the sprint customer service rep explained to me that the TB Plus plan is never a REQUIREMENT, but is OPTIONAL. Then, when I tried to cancel the TB Plus plan, she said that I would get a pro-rated refund since I had the plan for 2 days. I explained that I was told by the rep at your store that I would not get charged for it. The sprint rep was gracious enough to refund me the entire amount once I explained the situation to her. I am very disappointed that the sprint rep at your store would not be honest with customers. I find this very dishonest.

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tink3rbel1 T

What a horrible experience I had at this store. I have had Sprint for 10 years now. I love them. However, this particular store is NOT hassle free. I bought a new Sprint phone, the Galaxy Note 5. I bought the extended warranty to cover everything. My stylist that comes with the phone broke. I called Sprint who said, full warranty, bring it in and we will replace it. I did the horrible mistake in coming to this store. Antonio, their representative, gave me the biggest hassle I have ever had. He said my phone was only warranted by Samsung and he needed to go through them to replace my stylist. Samsung would USPS it to me in 7 to 10 days. When I Reiterated my contract I was paying extra for, he had the audacity to TELL me to lower my voice that I was going to give a bad customer service impression. I said that’s your problem for GIVING me bad customer service. 30 minutes later my husband called sprint. They told him NO, that was not true. Sprint told us to go to their corporate store on US 19 by Gulf View Square Mall and they would take care of us, no problem. Sprint apologized for there “Franchise” store. I walked back into the store, picked up my phone and broken Stylist and said, my husband had taken care of what you are unable to take care of, and walked out. When we got to the Sprint store, by the mall, we walked in, told their representative what the problem was. He looked up my account, reached over to a box sitting on his counter and pulled out a brand new stylist and handed it to me. We were out in under 5 minutes. Sprint is great and I have never had any problem with their service. However, PCS Mobil Solutions has NEVER helped me any of the times I have gone in there. If they were not on my way home I NEVER would have stopped there in the first place. I will NEVER EVER EVER!! Go back there again. ALL SPRINT STORES ARE NOT ALIKE. If you want good Sprint service, go to the Sprint store by Gulf View Square Mall. If you want headaches and hassle, go to 9828 Little Rd, PCS Mobil Solutions.

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Amanda Goldman

I bought an accessory from this store worth approximately $30 which I returned a few days later. I was told that since I bought the item in cash that they could not give me a cash refund and they needed to mail a check which I would receive within 14 business days. I was told to call the following day to ensure my refund was being processed so I did and I was informed that the check was processed and I would receive it within 14 business days. I called the store on the 15th day as I had not received my refund. The first few times I called the phone rang and rang and nobody answered. It was during business hours so I know the store was open. Finally I got through and an associate told me that the manager was not in and to call back the following day to check with him on the status of the refund check. I called back the next day and a different associate told me that the manager was with a customer and would call me back right away. I waited an hour and called back, I was told he was with the same customer. I waited another hour and called back again and spoke to someone else who told me that they will mail the check out that day and that I should receive it within 5 business days. I informed him that I was told that it was mailed out about 3 weeks ago and he told me that it was not as the manager was on vacation and they had to wait for him to return to process the refund. I asked if I could pick up the check from the store and they told me I could not and that it had to be mailed to me. It is frustrating that I was told that my refund was processed when it wasnt and the 14 business days have past. It is now day 2 of the 5 business days so hopefully I will receive my refund. It seems like there is a lack of communication and organization at this store and even though it is only about $30, it is still money that is rightfully owed back to a customer. Id recommend going elsewhere.

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