Dairy Queen Store

Category:	Ice Cream Shop
Address:	4040 SW 67th Ave, Miami, FL 33155, USA
Phone:	+1 305-665-1387
Site:	dairyqueen.com
Rating:	4.1
Working:	12–10PM 12–10PM 12–10PM 12–10PM 12–11PM 12–11PM 12–10PM

Location

Photos 73

Reviews 23

Lily Jameson

Worst Dairy Queen EVER. Yesterday was Free Cone Day, and what did they do? This particular franchisee decided that he would only honor this NATIONAL offer inside his store-- not at the drive-thru. Thanks for "surprising and delighting" this loyal customer, DQ! Dont worry, I let Corporate know all about it. I always go through the drive-thru, so today wasnt any different. The line was long, so I waited 30 minutes before attempting to place my order. Then "John" told me that the free cones were only inside. I said that none of the ads all over the internet specified that and told him to forget it. I then was stuck in the line another 15 minutes. When I got to the window, big hairy John (who looks like a homeless guy with a 6-inch long grey beard that should NOT be around any food) and his nose-pierced protege explained that there was a sign on the speaker. On the speaker??? You mean the one that I got to after 30 minutes of waiting in line??? And they said that they decided to do it this way because last year a lot of people were scamming them by going through both the drive-thru and the lobby. Well, guess what? If this is what they think of their customers, they shouldnt even be dealing with the public. NOT ALL CUSTOMERS ARE GOING TO STEAL YOUR PRECIOUS CONES, JOHN (which is probably not even your real name). Paranoid much? And if they have such specific rules, they should include them in the ads. Otherwise its false advertising! They wasted 45 minutes of my time for NOTHING, and then they suggested I go and wait in line inside for even longer. AND...they didnt even apologize! They had no respect for me or my time-- just nasty attitudes and horrible customer service. I then went to Burger King and got a vanilla cone for less than a dollar (over 70% less than I usually pay at DQ for the same thing!). It was just as good or better than DQs, and I got excellent customer service! NEVER again, DQ. Youre not worth the aggravation! And besides, I wouldnt want to risk ever finding Johns long grey hair in my food! Disgusting. P.S. For Rick, whose review says, "They never say no." Oh, please! You must be related to them. I hope these reviews are verified.

Trent Hawkins

Vanilla soft serve was tasteless. I mentioned this to the proprietor and he blamed Dairy Queen corporate. I dont care about what your national chain is doing wrong (Ive never had an issue with DQs soft serve before, I love it actually) but I do care about what you are going to do to make it right. He simply said I should have asked for a sample before I made him make the sundae. I didnt have the option for a refund or to exchange of what is a pile of tasteless milk-based glop covered in peanut butter sludge. This is coming from the guy who has Oreo smores blizzards prices the same as anything else but will charge you $.99 for some graham cracker crumble because its not on the list of approved blizzards and he wont dare substitute because "things cost different and it would make it too expensive". I do financial valuations all day long. Dont lecture me about how your concerns with 3 cents worth of topping keeps you from the great customer service Ive had at literally every other DQ in the country. I will not be back.

305element

Hello everybody.. PLEASE READ THIS.... the manager the guy with the white beard, I saw him spit on my ice cream.. as I was waiting at drive through.. I went inside to see prices and I saw the guy with the white beard spit on my ice cream.. I honestly saw this guy with my own eye and freaked out... how can somebody do that, specially the manager... please hope this gets seen... becareful with your order.. if you bother them the manager spit us on our food...

Katy Gee

If I could give zero stars I would. To the previous post who said they saw the bearded guy spit in the ice cream: Id believe it!! That guy is horribly rude. Worst customer service Ive experienced in a long time. If you have a complaint they will give you every excuse and gang up on you as if youre wrong, rather than having a happy customer. The only thing this place has going for them is the drive thru- for their service Id rather go to McDonalds!!!

Elvira Perdigon

WARNING ****** Nasty employees especially the manager with the white beard. Very rude I came back because the ice cream milk was spoiled on my blizzard and my daughters and he thru me out of the store screaming . I will never return and everyone I meet at my place of employment, a hospital Located right by the store I tell them what happened to me.

Virgi Alba

Horrible customer services, the guy with white beard who said is the manager, start screaming at me to close the door when I was getting out one of the frozen cakes from the freezer, he dont let me explained that I was getting the one behind, he is so rude and disgusting, the place looks dirty. Never coming back.

Cant understand the NEGATIVITY here this is clearly a first class and old school business with consistent ice cream and customer service.. I come all the way from Miami Beach in an UBER to get my cakes!

Susana Elena Valqui

Its a great place. Everytime I come here, the staff is very friendly. The service is quick. The ice cream is the best, and well-made. So delicious. I recommend this Dairy Queen to everyone

Spencer Martin

Best Dairy Queen Ive been to. The staff is incredibly kind and a hell of a good time. Delicious Icecream and quick service. Cant fathom the fact that they have less then a perfect 5 stars.

Martha Hide

I love the icecream the original owners daughter Kathy runs the operation but her husband takes out his frustration on the customers & the employees so very bad for a family business

Adamm Hockman

They take a very long time and have a "tips please" container in the drive through which I dont understand. However, the product is consistently good, and worth the wait.

Joe HARB

Signature ice cream it many classic flavors that are well made. Tasty. Kids will like it too. Try it out. Fast see ice and not expensive. They accept credit/debit cards

Krystle Young

They have a drive thru thats open an hour longer than the normal business hours. Most days it closes at 11 pm and on the weekends its open until midnight.

Kyle Araujo

Terrible customer service through the drive-thru, employees are rude and belligerent. They just lost a loyal customer of 15 years.

RL MA

Great shakes and blizzards. Huge selection on many other sweets. About the nicest people you can deal with. Totally recommend.

A Private User

They are the friendliest staff ever! And they provide great service everytime. I love the fact that its finally owned.

Ingrid Amaran

El servicio y los helados demasiado bueno

George Kalil

The server had cat hair all over her blouse and the food prepare had a long beard. No hair restraints where used.

Genevieve Jenkins

I have been a customer of this location for over 30 years! Great family business, happy to support them.