AutoNation Nissan Miami

Reviews 3

DA

Daniella Peterson

I honestly could not be paid to go back to their service department. I have never seen worse customer service. At my first visit I purchased a pre-paid service plan. I was told this provided me with 1-year of unlimited oil changes. It sounded too good to be true so I repeatedly asked for the exact terms. The promise was repeated. After I paid for the plan, I read in the terms that I would be granted 4 oil changes under the plan-- still a good deal and much more expected, but not what I was told. I walked away annoyed that the service advisor was not more up front with me. On the morning of my second visit I scheduled an oil change for my non-Nissan brand car for later that day. I explained to the woman I spoke with on the phone that my Nissan car had been totaled and that I planned to use the pre-paid service plan on my Hyundai. She took down the details on my vehicle and gave me an appointment. Upon coming in, I was immediately told that it was unlikely the service center had the oil filter I needed. I expressed annoyance that someone did not call me with this information prior to me coming in for my appointment and pointed out that if parts may need to be ordered for non-Nissan brand cars, then the service center should check for those parts prior to the customer coming in. But, I concluded to the service tech, if thats not your policy, what can I do? I was ready to move onto what were the next steps Id have to take. This is where things got crazy. I was asking the service tech questions, trying to find out if there was any way I could use the service plan with my new vehicle or if I could request a refund. The service tech was flip flopping with his answers and answering my questions in a very defensive tone. After providing several answers to my questions that did not get me any closer to understanding what I could do to either get my car serviced there in the future or get a refund on my service plan, he started asking me again who I had spoken with, presumably looking for someone on staff (perhaps in another department) on whom he could place the blame for this botched appointment. I told him that I wasnt really interested in discussing the conversations Id had that morning or trying to help him figure out who Id spoken with because those answers did not affect my current issue. I told him I was only concerned with figuring out what I needed to do next. I then proceeded to repeat my last question. At this point the service tech (I wish Id checked for his name) told me to calm down. I was taken aback. I wasnt yelling. I wasnt cursing. I wasnt calling names. I was only asking questions to find out what could be done about my car needing an oil change. I told him this. He gestured at me to calm down. He then stopped talking, and STARED ME DOWN with his hand gesturing at me. This guy literally STARED ME DOWN and refused to talk, even as Im calmly pointing out that all I needed from him was a name of a person or a department to talk to about the refund. I will not detail the rest of my short 15 minutes at that Autonation repair center, but suffice it to say that the customer service did not get any better. The worker I dealt with had no concept of customer service (i.e. pick up the phone and call the corporate office for the customer rather than giving two numbers that "might be it") and let his ego and desire to point fingers get in the way of being actually helpful to a pre-paid customer. At the end of my exchange I asked if my service plan required I return to that specific location. The service tech seemed perplexed by the question. I told him that his inability to communicate was far more frustrating than the situation warranted. I do not believe he even understood what he did wrong.

A

A Private User

Made an appointment to see a specific car. They promised it would be there. Drove 100 miles, car not there, people could care less and this was April 2009 when business was bad. Talk about being motivated to buy and they could care less. Finally they got the car. We agreed on a price, they did the paperwork. Finance manager tried to pull a fast one by entering a higher price in the paperwork and hiding it trying to get us to accept quickly (they do not use paperwork, rather they flash each page of your contract on a computer screen and you have to touch screen to accept. We pointed it out and without even an apology, he quickly changed the price. Probably was upset because we did not buy his extended warranty plan. Anyway, he was supposed to process a plate transfer but he overlooked that and did a new plate issue (more expensive). The guy who returned our old plates to his office reminded him to do a plate transfer. He looked inconvenienced (it was a Saturday afternoon) and he said no problem, took care of it. Come to find out, he never did. He charged the extra fee for new plate issues. Several calls later, after trying all kinds of stories they still have not made it right and refunded the difference despite saying they would send us a check immediately. Amazing that some dealerships will prefer to get a ton of bad comments which is much more expensive than actually correcting their mistake. It is not as if we are even asking for any special compensation, we are only asking for the correct charge. Shows you how this dealership is, BEWARE. They keep telling they will fix it, it has now been 5 months. First and Last time we ever use Maroone. This is the kind of attitude and poor business ethics that give a bad name to some car dealerships. Have always had good experiences with our car purchases, we have 5 at any time, but this one was really bad. We normally never take time to do such reviews but this time we got ticked off, not really by the mistake but by the attitude and manner of the finance manager. Amazing how one person can impact the reputation of a entire business and he is not even selling cars. Anyway, still hope they will correct and make it right. If they do we will post another comment, we are however not holding our breath. Poor attitude, deceitful and dishonest.

I

I shop

The worst service ever experienced before.I gave u one star because is the lowest possible level but this location does not deserve anything.They were so lazy, disrespectful.They spent more than 2 hours doing nothing.They were talking each other for the 1st hour. After that they went to 20 min" break " with a mini breakfast sponsored by their own general manager. When I gave then a firm complaint, they started covering each other like a real cowards. People dont go there, thats the inferno. Autonation, I wont be your customer , never nor in your dreams. El peor servicio jamás experimentado antes. Le di una estrella porque es el nivel más bajo posible pero esta ubicación no merece nada. Eran tan perezoso, irrespetuoso. Pasaron más de 2 horas haciendo nada. Estuvieron hablando entre sí para la primera hora. Después de que se fueron a 20 minutos "descanso" con un mini desayuno patrocinado por su propio director general. Cuando di una denuncia firme, empezaron a cubrirse como a un verdadero cobarde. La gente no va allí, ese es el infierno. Autonation, no seré tu cliente, nunca ni en tus sueños.