Dadeland Dodge Chrysler Jeep Ram

Reviews 3

KE

Keith Long

Hands down the absolute worst customer service Ive ever received in my life. I wish zero stars was an option. To be clear, this complaint is for the service department only. Although one can assume if they have such low standards at the service department it would transcend throughout the entire company. I took my car in to get serviced and was told it would take a day or two before they could look at it, ok whatever. I call back two business days later asking for an update as Ive heard nothing back from them. Of course the paperwork was JUST dropped on his desk. The part that needed replaced was discontinued so they would need to check one of THEIR VENDORS (this becomes important) for stock on this part. It turns out the vendor has the part and it will be shipped overnight. Wrong. A full day later I inquire as to the location of the overnighted part. My service advisor had no idea when it would be in, maybe tomorrow. How can this be? I can buy a $2 pack of pencils online and track it through every destination all the way to my door, along with being proved an eta immediately upon purchase. So another day goes by, and of course I had to call again (not once throughout this ordeal did they initiate contact). He tells me the part is in and being installed and to pick it up at 5:30. I call at 5:00 to make sure were still good and it turns out they ordered the wrong part and waited until I called 30 minutes before scheduled pickup to tell me. They would say the fault is on THEIR VENDOR for sending the wrong part. The correct part will be shipped overnight. Of course, this took another two days. I called to see if the part was in and it was--but alas, the wrong part again for the second time. At this point I spoke to the manager who told me that its not their fault that they are being sent the wrong part by THEIR VENDOR. The problem with this argument is that they chose this vendor as a reputable partner to represent their business. If they fail to provide good service, it will obviously fall onto dodge. But NOPE, nobody is accountable for this monumental failure. In fact, I was told by the manager, I shouldnt be complaining as her daughter has had her car at BMW getting serviced for close to a month. So the now 6 or 7 day wait pales in comparison. Besides, this time they took a picture of the part to send to their vendor, surely they would get it right the third time. WRONG. The third time in a row they either ordered or received the wrong part. At this point Ive had enough and informed them Id be picking my car up. When I go in to pick up my car Im informed that neither my service advisor nor the manager is in. And oh, I owe them $80 for a diagnostic fee for them to tell me what was wrong with my car and hold it for TEN DAYS, even though they were too incompetent to fix it. This I especially liked. I asked to speak to a manager, anyone in charge, and was told there is literally nobody in charge that I could speak too. No one. What a joke. Eventually someone that appeared to be a mechanic would come by and stumble through helping me get the ridiculous $80 fee waived. And in a moment that sums up the professionalism of this place perfectly: I told him "thank you, I appreciate it," and he responds with a smile "THATS WHAT SHE SAID." Perfect. As an added bonus, three days later my car stalled at a stop light. This has never happened and is not a symptom of the problem dad eland dodge originally diagnosed. I would later find out that it stalled due to a vacuum leak in the seal connecting the EGR tube to the intake manifold. What a wild coincidence, Dadeland Dodge had removed my intake manifold days prior. Thank you Dadeland Dodge for showing me what I can guarantee will be the worst customer service experience I will ever receive.

DA

Daniel Farfan

Beware. Do not trust this dealership. There were several things that transpired during my purchase of a new vehicle here that made me feel under-appreciated and taken advantage of as a customer. The biggest ones were: 1) The sales rep gave me an initial offer for my by-back vehicle. Later, and after much lengthy talks to purchase they rescinded that offer and made a significantly lower offer stating that they were mistaken. Management seemed to fault the sales rep for everything btw. 2) The sales rep lied several times to include telling me that they did not have other vehicles of the same kind in stock. he was trying to sell me the one on display which had several scratches and had been taken out for test drives instead of a brand new one sitting in stock (without a discount of course). Later I found out that they did have another vehicle sitting in stock. 3) The finance department made several rude and out of place comments after I placed a complaint and was about to walk out on them, because they -without talking to me about it- took off the contract a dealer package that they had initially told me that they would add at no cost. They ended up saying that it was a misunderstanding and didnt add the package. The fact that they did not put on the contract after they promised to, hoping that I would sign the contract without reading is a huge sign of their ethics. 4) I purchased a really expensive vehicle and drove away with an empty tank of gas. It blew me away that I had just spent so much money and had to drive straight to the gas station. A huge lack of courtesy. The sales rep told me that that was a decision made by the owner of the dealership and that even the managers could not do anyting about it. This was a huge sign of their lack of customer service and care for clients. Needless to say, Ive taken my vehicle for maintenance to different dealerships. I dont trust Dadeland Dodge Chrysler Jeep RAM. Go to Kendall Dodge Chrysler, they are trustworthy and do a great job at keeping customers happy.

MA

mario remirez

I saw a Jeep on Dadelands site that I thought was a good price had the features I was looking for. I called the dealer to confirm the price. They not only gave me a price but also provided me the out the door price with title, tax and dealer fee. They suggested I apply online to get pre-approved for finance which I did. After they confirmed that I was approved and the price of the Jeep I informed them I was going to drive to the dealer. I told them I would be driving from WPB which is 2hours from the dealer. I was in contact with them on the way down. Once again, they confirmed the Jeep I was looking at and they said they would have it ready for me to test drive. When I got to the Dealer they were friendly and they let me take the jeep around the block. It was a used jeep with a previous accident. When you looked under you could see the bent metal in the bumper. I thought this explains the good price. I thought I would extend the warranty in case there are issues down the road. So I go inside and guess what. I was informed that the website glitched and the price of the jeep was not correct. It was about 10,000 more!!!!!!!!!!!!!!!!! but they would give me discounts from that price. Now I know mistakes can be made but you would think that during this entire process they would have seen it. They said people were calling in and they were informing them of the issue. Apparently, they could not let me know before I got to the dealer. No, I guess not. if they did they would not have gotten me onsite to try to sell me on a Jeep that was overpriced. Now the site was changed when I checked from my phone. Looks like they changed it from the time I left to then I got to the dealer. They knew and did not have the curtesy to tell me before I made that long drive. 4hours in total, I wasted my afternoon with the wife and kid. I have heard stories like this but I never thought it would happen to me because I call to verify and confirm. I never leave reviews but I was so mad I thought i would vent and maybe help others.