Largo Honda

Reviews 3

AL

Albert Ros

I have been shopping for months to get my wife a new car after driving a Honda CRV for over 16 years. We finally narrowed our search down to a 2017 Honda Pilot. Largo Honda was one of the dealers that came the closest to our numbers. However, they did not have the color we wanted. So they performed a dealer trade. That was the first issue. The vehicle was road driven versus transported some 45+ miles, adding to the miles the vehicle already had. Our salesperson, during the entire sales portion was super cordial. Towards the end, we took possession of the vehicle, but only after having to be taken to detailing twice for some black spots on the car, and drove some 26 miles home. As we parked, our child asked where the headphones were for the rear entertainment system. We searched everywhere in the car but no luck. I immediately contacted the sales person who advised that he personally saw them in the center console. I once again advised they were not there. He kept insisting they were and advised he would reach out the following day which was Sunday. We had to go back to the dealer on Monday for an install of the Honda lighted running boards so I figured I would discuss the headphone issue onsite. The General Sales Manager, insisted he was the one who inspected the vehicle and the headphones were there. All I pointed out was that the vehicle was taken back for detailing and out of their line of sight. I was not accusing anyone but in the end, it became a he said she said. The General Sales Manager went on to say and I quote "the thing is you got such a good deal with your negotiating on this vehicle that I cannot afford to lose another $300.00 to replace headphones I know were there". I do not know what my negotiating skills have to do with a missing critical component of the vehicle. In fact, even with the deal I received, they still sold over invoice and got the 2% dealer hold back dollars. After that experience, I attempted to contact the General Manager of the dealer. After 7 messages and over 6 emails, not one reply. Add to that the fact that their own driver who drove the car down to the dealer tore out the Monroney (window sticker) which is a violation of the Automobile Information Disclosure Act of 1958, they almost short changed us $100.00 for our trade in. Selling us the car was a great experience but everything after to get issues resolved have been a nightmare but its not like one can simply return the vehicle. We now realize that perhaps we should have gone with the dealer they traded from as they were close to our offer too. I have been in a customer service role for over 22 years and this should be an embarrassment to Honda as these dealers are the face of their vehicles.

PE

peter basso

Let me begin by saying that I have never written a review before but I was so disappointed with my experience this morning that I felt compelled to do so. I am giving them one star because I have to in order to write this. If I could, Id not give any stars. At 8:05 a.m. I called Largo Honda Service Department to inquire about the first time oil change that my car needed. The gentlemen that I spoke with, Allen, said I was entitled to the first free oil change. I asked about scheduling an appointment and he said if I could get there by 9:00 a.m. he had an appointment open. We set the appointment and I quickly got ready and drove the 21.7 miles from my home in Kendall to Largo Honda. I arrived at 8:56 a.m. and immediately saw Allen. I introduced myself to him and he remembered our phone conversation. He said that all of a sudden they got real busy but he knew I had a 9:00 appointment and my work should be fast because I was there for the free first oil change. He said there were three cars ahead of mine and that it should take about 1.5 to 2 hours for mine. I said thats a long time for an oil change especially since I had an appointment at 9:00 a.m. He repeated that he knew I had an appointment but thats how long it would be as others were ahead of me. Since Allen gave me an appointment for 9:00 a.m. - it should have been honored. In less that one hour, I got ready and drove all that distance only to be told it would be 1.5 to 2 hours. If that was the case, I should not have been given an appointment and I could have taken my time to get there. I am extremely disappointed with this situation and I feel others should be made aware of this poor customer service as well as the dealership should be advised. As a side note, I immediately went to South Motors Honda (which is on my way back home) and they provided me with excellent service even though I did not have an appointment. Although they were also busy, they had me in and out in less than 45 minutes - with a free car wash as well. Definitely not worth the drive all the way to Largo Honda!

AS

Ashley Cortes

Ive been a customer of largo Honda for many many years. Ive bought at least 10 cars from them. Ive always came back to them because of the amazing service I would get from a former manager William. This week Ive been looking to trade in my daughters car to see what deals are available. I called Monday 1/25/16 and spoke with Rick the GM/owner. I gave him all my information and vehicle information he said he will call me at noon once his used sales manager comes in. He called around 1 and gave me some information about what they are attempting to do and he will call back at 5:30 . I never got a call so I called to see the status. He told me he is still working on it and will call me tomorrow. I never received a call again. Ive been going back and forth for four days with a sales man and been given nothing but a run around. They tell me they will call me back and never calls. I would have to call them. Wednesday I spoke with a salesman and they told me sorry we are busy here with customers as if I have not been a customer for years and Im not trying to purchase yet ANOTHER vehicle. So today 1/28/16 I drove to largo Honda to speak with rick when I saw him I introduced myself and asked if he had a minute and very rudely said no I dont have time I have Honda association coming come back at 1. I left . At 1 I called to speak to rick and again got another run around. Im so disgusted by the service I have been given . After all the money I have spent on cars only going to largo Honda and recommending to other friends and family.I will never recommend or purchase from them again! they treated me as if I was nobody as if my purchase did not matter and me as a customer didnt matter. Like if they did not want my business. Largo Honda you lost a loyal customer!