Nissan of Melbourne

Reviews 3

LA

Lauren Rosul

I have honestly never left a negative review for any product or service, but I feel so strongly taken advantage of I must warn others of my experience at Nissan of Melbourne. In short a working part on my vehicle (throttle body) was replaced & it was later found out that the issue was elsewhere (ECM) in a loose connection. A zip tie was used to "fix" the loose connection and Nissan of Melbourne claims that it was part of their diagnostic process and would not refund the nearly $1,200 bill. The longer story is that upon taking my stalling Altima into Nissan the error codes in my vehicle read that there was an issue with my throttle body. I had my throttle body replaced elsewhere prior to going to Nissan of Melbourne and informed the service technician at Nissan of Melbounre (Sean) that the throttle body is not the issue. Sure enough Sean says that the error code reads the throttle body and that it needs replaced. He informs me verbally that they will replace it and if its not the issue I will not be charged for the part or labor and they will continue to diagnose the vehicle from there. I am so sure that the throttle body is not the issue I requested that when they replace the part I want the old one back (which they actually charged me $40 for). So the part was replaced and I was told after they test drove that the vehicle was fixed. I pick the Altima up and stall on 192 (about 3 miles away). I returned the vehicle within 15 minutes and they saidthey were going "back to the drawing board". The next day Sean calls and said that when they replaced the throttle body a connection somewhere was loose and needed to be cleaned. Sean said he drove the Altima all around Melbourne this time and it "runs like a champ now". I pick up my car and stalled at the light outside of the dealership (about 1/10 mile away). I then leave my car at the service center for the weekend and pick it up the next week. I am told when I pick up the car that Sean no longer works for Nissan and I am handed the keys by a new technician. He says they found the issue and it was a loose connection. I get him to take me out to my car to his reluctance and show me under the hood. It turns out that the loose connection is on my ECM and to repair it they put on a zip tie. So yes, now I have paid $1,200 for a zip tie to keep my car borderline running. So I tell the technician "I told you so" and I cannot justify the bill I have paid for the service I was provided. He says he agrees and that they will work on refunding some of my money. This started in October and continued through January. In the process I talked to the Service manager Phil, the parts manager Bud, and the general manager Tim Moody. Tim Moody informed me that he would do what he could to help me out. Later I return to his office and he says they are unable to write a refund because "the system does not allow it". I told him that I do not care where the money comes from their system is not my issue and this is "fraud if you charge me for replacing working parts". Tim got heated and he lectured me on how this is a sensitive word and that using it could result in someone losing their job. He told me to file a claim on the corporate level of Nissan and that they would be able to process the refund. After dealing with corporate they could not assist me because they said they contacted Nissan of Melbourne and the service manager responded that my car needed the throttle body replacement as a necessary step to getting the vehicle operational. So after several months of Nissan admitting their mistake and trying to "help" me with financial assistance they turned me to Nissan corporate only to then lie to them about replacing a working part in my vehicle. I also attempted to get them to put the old part back in and take their part back, but they refused. Nissan has taken my time & money and left me with a car that is still not fixed.

HA

hairstyle4you mercado

DONT BUY IN Nissan of Melbourne.( No Compre en Nissan of Melbourne.) BE AWARE!!!Do your home work First. find a dealership who no cheat you,like this one did to Me.,They Lease me a New Sentra 2015 car,who i can t drive more faster than 60-65 up miles an hour,because it wiggle and wabble pulling sides to sides, as i try to correct it ,have to attach my self, to the steering wheel,like i am driving a "Race Car" in order to control this car. By the time i got to were i go, 2 hours 65 minutes, my shoulders and back it hurting bad,because the constantly steering wheel pulling and wabblesThis make it so stressfull. This car cant go faster speed 70 75 miles an hour ,its dangerous,to drive it. If i knew i was going to have this big and dangerous problem with this car, and this dealership,i will never!! Put a foot in that place and i didnt have to spend so much money for this piece of junk! I ended with. Be aware ! If you going to buy a car DO NOT GET it AT NISSAN OF MELBOURNE,They never wan to take responsibility for the problems,I have with my purchase. They just ignoring the problem,blaming me! with the excuse ""i didnt got use to the car"". They will love to insult people intelligent. The Manager ignore when i try to ridge out to him, to talk about this dangerous! problem. I call this seller guy ,who answer me: call to the service office ,i am on vacation,sorry! I can t help you!" sure! After he got hes commission check,he didnt care! eider. I book appointment with them at the begining ,they denied i whent over there,Sure!!He never make any notation of I was there! For them to check it out.the " service manager" or who ever call him self a "sev. Manager" ,told me,you Are no use to this car" ""my daughter have the same car ,and she dont have a problem""WELL MISTER! I DO!. She is not driving. Mine!!.I had droved so many car in my life,from Ford, GMC,Honda,Suzuki, Jetta,Mitsubishi Eclipse,and Toyota. I am never!! Had this problem with a car i my life!.I dont think this people know nothing about cars.. I try to reach to every body,but they dont care! They hide, from customers,like we have the a Contageous illness. Be Aware!!they will cheat you soon or later, Mark my Words!. From the seller man, to the guy who make your financing,he will never give you all the paper eider,"by. Mistake" yeah rite!.I will have to trade this New car at soon it possible. Its no safe to be in the road,with this car,i hardly! drive it, because of this problem. hope nothing happen before i get rid of it. After I post the bad feedback then!! Mr.Arrogant. service manager call,he didnt like my feedback,hes still no help me or resolve my problem, he try to tell me what i ready knew.They are good for nothing!! I hope they can sleep at night,after cheating so many good people, I dout it!!

LI

Lindsay Bassett

I really thought long and hard before writing this review but at this point I am beyond unhappy. March 2016 I bought a brand New Nissan Sentra. In August my transmission started making a horrible sound. I took it in for service and was told I needed a new transmission. My transmission was on back order and I was forced to drive this car with a broken transmission for two months while we waited for it to come in. One week after getting my car back in October it started making a creaking noise. At first every time I took it in I was told they couldnt duplicate the sound. It took multiple times of taking it back before they finally could hear the sound. Over the time of 4 months my car had different parts replaced, it had been in at least 6-7 times and still the problem persisted. At one point I was told an alignment would help. I paid out of pocket because thats not covered under warranty. The problem persisted. It was getting so loud you could hear it over the radio. I contacted Nissan Corporate and they were even less help. Finally they sent an engineer down to take a look. He did find and fix the problem. I had a crack in my subframe. For 8 months total, they allowed me to drive my three kids around in a car that was unsafe. At anytime the subframe could have broken and I could have lost control of the car. To top it off the day that I got my car back for the last time, I noticed that paint was scrapped and chipping off the bumper. I was told by the service department that they did not cause it and would not fix it. I tried to call them as soon as I found the scrape. Exactly 1 hour after leaving the dealership and my calls were dodged for a week. I took pictures that were time stamped and they still say that its been a week and I must have hit something. When I bought the car I also purchased the resistall package and was told that it covers anything to do with the paint. The exact words were if you get as much as a scratch they will fix it. Turns out this isnt true at all. The warranty that I purchased is useless. I will never buy a car from this dealership again they will say anything to make a sale and then fail to take care of their customers. I was told so many lies. The only pleasant part of this place was my service advisor. She was so nice and tried to be as helpful as she could. Unfortunately her hands are tied when she has to go through the service manager that is absolutely useless and completely rude at that.