Michaels

Reviews 11

PE

Personal

I had such a horrible experience at this Michaels that i will never step foot in another one of their stores again. This is a copied version of what i sent their corporate office. My family and I have been frequenting Michaels stores for many years, and until today we have been happy with the selection, and atmosphere. And although the customer service has always been lacking we have chosen to overlook that because of the wonderful options, and prices made available to us. But after today we will never step foot in another Michaels again. Today i took my mother to Michaels to purchase a planner, and a few other things. When we got to the checkout lane we encountered an employee who i believed was named Lygia, after she rung up my purchase I showed her on my phone the 60% off coupon I had from Joanns and asked her if they were able to match a competitors coupons. She very rudely looked at me and shoved my phone back at me after i had placed it on the counter for her to scan, telling me that I did not have to give her my phone because she had the coupon my the register and that she couldnt scan it anyway. This was said in such a demeaning, and rude way that even the customers behind me were shocked at her treatment of us. I promptly paid for my things, and then moved on to help my mother process her own purchase. Once again Lygia was rude and even worse berated my mother who speaks very little english after she had a hard time with the credit card machine. Telling her that all she had to do was slide it and that she needed to stop waiting for the blue lights to flash. Again customers behind us were shocked at her behavior and one woman was visibly shaken as was I. I dont know if this treatment was racially motivated, or if she was simply a hateful and rude person. But from now on i will drive the extra miles to go to a Joanns, Hobby Lobby, or any other stationary stores for my project needs. Because after being treated like a second class citizen today i will never step foot in a Michaels again today, my mother was especially upset after the experience, and we will be returning tomorrow only to return our purchases and buy them at a store that does not allow racist employees to berate, and abuse loyal customers.

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JO

Joanna Clevenger

Surprising I found & odd size, pre made frame I need 3. I was there for aprox 25 Min. When I checked out my impression of the cashier. " she was rude. " & " she talked down to me like I was stupid when I ask a question. " when she spoke she spook very ruff to me. I usually dont notice the tone of the cashiers voice because your cashiers are vary pleasant. This is the 1st time I thought one of your cashiers was rude. The lady at the door was extremely nice, with a very pleasant voice. " This experience will not keep me from shopping at Michael. There is many things I like about Michaels. I purchase many things throu out the year. Michaels carries merchandise that no other stores carry. Maybe the cashier needs to go to a class on manners toward the customers. The first words out of your mouth should not be rude. That puts the customer on the defensive. My purchase, as you probably know was a picture frame approx. 8 x 20. She ask me if I wanted it put in a bag, ! ! In my opinion all purchases should always be automatically be put in a bag, unless to large or floral arrangement sometimes you dont want in a bag. The customer will let you know if they dont want their purchase in a bag. If I had walked out with the picture frame not in a bag I would have felt I was stealing. Plus how would that look to other people ? I have never been ask if I want a bag for that size picture frame. By the time I left, she had put me in a bad mood. I said. " Dont forget the discount for being over ahe 65. " She said. " You didnt buy anything else " No explanation just " You didnt buy anything else" " Put your charge card in " I think you get the point of her rudeness.

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AY

Ayiona West

So my mother and i went to Micheals arts and crafts store in Hanes City (Posner Commons, 1600 Posner Blvd, Davenport, FL 33837), and one of their workers are very very rude. There was one register open,and a long line. Being the fourth or fifth person in line my mother notices that there is another line open. So she pulls the cart over there. A worker, by the name of Carolyn stopped my mom and told us to go back to the line we were in, said she was pulling people from the line. So we went back. And she then proceeded to get the three people in front of us and allow them over to that line, and then she went to the people behind us and offered to do all of their stuff for them.

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AQ

Aquatography

Nice store, good selection of craft related merchandise. Probably a little more expensive than other places when it comes to certain items, but what mark up is there is negligible most of the time. The only reason i wont give this location a full five stars is because they never have enough registers open. There is always a long line to check out of the 1 or 2 registers open out of 5.

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ST

Stephen Gaddis

Just happened to stop by here one day while travelling. Bought a bunch of picture frames and I didnt have the coupon from the circular. The staff was happy to try and find me a coupon so I could save some money on the big purchase I made. That made me happy and I would come back here if I see myself needing picture frames or any other crafts in the future.

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MI

Michelle Dones

We stopped in for the kids craft time at 11:15am and it seemed as though the instructor was less than happy to see another child walk through the door. I turned around and left as she made us feel like a burden. Had she been more welcoming, my daughter would have stayed.

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ER

Ericka Fongeallaz

Framing is advertised at 70% off but in reality there is no discount as they mark the price way up and make you think you are getting a discount. Also, the employees are not very familiar with the products.

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JM

jmontalv21

They have free craft classes that you can sign up for and I enjoy their sales. Reps have always been helpful and friendly and if they dont know the answer to something they are willing to find out.

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RI

Richard Brescia

Personnel are always helpful anf pleasant. Found what we needed and was able to find a coupon for additional savings. Just like Bed, Bath and Beyond; make sure you have your coupons!

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RU

Rudy Monos

The store is clean and kept up. The employees are meager college age & high school age kids. Cant expect to much from them. But over all good experience. Could order more Candle wax blocks

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JA

Jade Montgomery

Nice store, good deals. Staff never seems to know all the products very good though. And there have been times where the staff has seemed inconvenienced when I asked them a question.

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