Category: | Toy Store |
Address: | 330 Brandon Town Center Dr, Brandon, FL 33511, USA |
Phone: | +1 813-661-2606 |
Site: | stores.toysrus.com |
Rating: | 3 |
Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
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Jason Roman
The store recently re-opened after a renovation and man, customer service has gone down the toilet. I shop for rare Skylanders and most places have no problem checking boxes in top stock for me... Until yesterday. They told me "going forward you will not be allowed to ask an associate to check toptstock as per new policies for renovated stores". In other words they would rather lose a customer then take an extra 10 minutes of their time to help. I was very disgusted how this was handled and was even ganged up on by multiple associates as if threatening me not to ask again in the future. Thank you for ruining my experience there, I will never shop at your store again and plan on taking every associates names to corporate and filing an official complaint in the morning. Seriously, a few minutes of help goes a long way and they made it threateningly clear that they will not provide satisfactory customers service, not even close to it. I may even take this to the media because Ive seen numerous customers walk out from this store pissed on several occasions. If you cant provide customer service then get a different profession.
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Matt Locke
This review is a response to all other reviews on this store. Even know the store may be disorginzed it is only because kids and parents are constantily pick toys up and put them back in places they dont belong, it is a never ending battle to keep the store clean. As far as pricing goes there are price scanners throughout the store that can be used at anytime, you can locate them by asking a team member or by looking up at the celing for the sign that says price scanner. As far as arguments over pricing with cashiers and cupons it all chalks up to if the customer acctually pays attention to weather the item in question is acctually the one on sale, please read the fine print on the signs they will clearly display which items are on sale and if you have a question that you cant find the answer to dont hesitate to ask a team member they are there to help you. Unfortunetly the register system isnt perfect but they do the best they can. Also for price matching you have to have the physical sale paper, they need it for thier record books, it also has to be a current sale and the exact same item.
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Kai David
I called this store to ask about promotional deals because I was planning on spending a good deal of money. I was told by the customer service member (young female) that the flyer was there at the counter but she had no idea of what deals were going on. I asked her, laughing, "well can you please take a look for me?" She reluctantly agreed and proceeded to put me on hold. After about 5 minutes, another woman came to the phone and asked me what she could help me with. AGAIN, i asked her what, if any deals they had going on. She said, "one minute while I take a look." After ANOTHER 5 minutes on hold the customer service rep told me she could not "access" the deals at the moment. I couldnt help but laugh at her over the phone! Didnt the other woman just say that she had the flyer right there in front of her??? I hope these folks arent advocating for 15 dollars an hour!!! How can you work at a store and tell a customer you have, "no idea" what promotions are going on and expect that to be a sufficient answer!? I will take my business elsewhere.
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Stephanie Poyner
Drove to Brandon to pick up something here, only because I had left over money on a gift card. The place was a MESS! The folks stocking shelves werent polite or helpful. The item I went for was not in stock. Then, when it came time to check out. EVERYONE in lines on either side of me was arguing with the cashiers about pricing? How can that be in...but the place is a mess and you cant tell what anything costs? I had to carry two items around with me through the store to find a scanner to price them. I had a Crayola coupon, the girls register wouldnt take it. She was going to call the manager...for a $1 coupon. I told her to put the item back. I wasnt going to hold the poor people up behind me for that. (Nothing wrong with the coupon, it scanned fine at Micheals 20 minutes later.) Glad to know I have used all my gift card and dont need to deal with that again.
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Jemel Negron
Was supposed to get a refund on a product I purchased on January 28th and I returned one of the products on February 1st and didnt receive my refund of 195 dollars and 70 cents. Ive contacted several times and Im being told I have to wait for someone in loss prevention. So I call loss prevention at extension 4202 and their voicemail is not set up. Then I get hung up on. Their corporate office doesnt seem to have anyone to answer. Ive printed all my bank statements showing the day I spent 231.93 cents and as well as a history up to yesterday of no sign of a refund. I contacted my bank and even they said they couldnt find a record of a toys r us refund. I guess Ill be having to go legal at this point if nobody responds to me by the end of business day today.
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Kent Moss
I called to find out if the item I ordered was still at the store. The entire call would have required about 77 seconds of someones time. I was on hold for 20+ min only to find out that they could not look it up under the invoice number I had. They needed the order number. That is ridiculous, an invoice number should be far more useful for tracking. This also begs the question, is toysrus doing so well that they are too busy to take phone calls? Either way they really need to just upgrade to an online reference system. That way I could have just looked up the answer myself.
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robert tallent
Hard to find staff to help, most of them are playing with toys since they are kids themselves. Checkout lines get long before anyone comes to help. That process made longer by staff trying to sign you up for 2 or 3 different cards. While every other company is trying to make shopping and online pickup faster at this location an online order can take 30 mins before you get it in your hands. But the store is clean and brighter than before the remodel.
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Shawn Spiegel
Nate at Toys R Us in Brandon town Center is by far the most dedicated, professional and kind hearted man I have ever seen in your organization. I am a mother of three and he always greets myself and children with a smile and willing to help. My shopping experience at Toys R Us has always been positive because of Nates dedication to his job. Thank you Toys R Us for hiring at the highest standard. Nate is an asset to your organization.
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Oralia Gonzalez
The remodel was behind schedule but definitely worth the wait. The Brandon store now feels like a flagship store and the service is usually great. There are some employees who are more helpful than others but thats in any business. Check out the redesigned store if you havent been here in the last 6 months or so. Very interactive experience for the kids with Lego building stations and mirror walls.