Advance Auto Parts

Category:	Auto Parts Store
Address:	394 E Altamonte Dr, Altamonte Springs, FL 32701, USA
Phone:	+1 407-830-5860
Site:	stores.advanceautoparts.com
Rating:	3.9
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 9AM–9PM

Location

Photos 16

Reviews 31

Roberto

Please people be aware these people do not honor there returns or their customer. Tried to return a gasket set and the rude store clerk denied my request I had my receipt and it was in the 90day period. Called customer support and even chatted online about there policy was misleading they could not give me a straight answer. Dont buy anything here your better of with auto-zone or eBay they were honor your return. Useless customer service online, phone , chat. I pasted the policy below noting specific just pretty much will deny it even though they didnt look at the part. Customer service phone rep and the store manager both said it says it on the package and I dont see it anywhere on the package I told them they didnt give me an answer. Advance Auto Parts Return Policy If you are not completely satisfied with your purchase, return it within 90 days from the date of purchase to any Advance Auto Parts store with the original receipt. Items must be in original packaging and in new condition. Advance Auto Parts will exchange the product or issue a refund as described below. Some merchandise, including commercial tools and equipment and special order items may be non-refundable. Clearance and "AS IS" merchandise are non-refundable. Advance Auto Parts reserves the right to limit returns or exchanges at any time, for any reason.

Samir Peña

They seem to think everyone knows all of their policies. I bought a battery brand new from here and put it in my car for no longer than a day. Since the problem wasnt the battery I took it out and brought it back. They forgot to mention that once you take the battery out of the door its yours forever. I tried to talk to the manager and it was no help. I explained that no where in the receipt does it state that I cant return it and he said "Its our policy" thank you Dave S. For not helping at all. And again thank you Dave S. for selling me a non returnable item.

Michael Barajas

Run by lazy staff. Two separate visits to note:, First one I needed a secondary bulb for a VW CC with upgraded head lights. I inform the guy at the counter that he just selected the standard CC and he says it will not be a problem... Sure enough the bulb listed in the computer was wrong and I had to come back to return it. Next visit, waiting in line, three guys at three different registers, nobody is even trying to clear out the queue of people in line. Soon as I asked if someone else could check out my items they started working...

Magnus Maximus

I purchased a few things for a tune up, bought the lifetime warranty spark plug cables and after a few yrs I had to do it all over again... how convenient for them nothing shows up in there system even thou all the information they have has not changed. Now I will have to buy a new set of wires. Advanced auto has ripped me off for the last time I will no longer recommend or buy anything in your stores. I will make sure others hear about this.

Jay Matson Sr

I have used this store location for years, and have NEVER had a problem. The staff is always friendly, professional, and helpful. They have gone out of their way to ensure my satisfaction, and they have earned my loyalty to this location. (There are 4 locations closer to me than this) I will continue to shop here, and will recommend this store to anyone...

Aaron Brown

These people are very unprofessional. I called and they were very pushy on the phone. I asked if they could help my wife out with changing a simple lightbulb; a very simple task that many other advanced auto parts has done for me in the past and they would not. I even called one down the street from them and they were more than happy to help.

William Strickland

These people couldnt even run a simple battery/alternator test, was very mad I had to wait 15 min for them to get out there in the first place because no one wanted to help me, this was the closest store to where I live but I will gladly drive another 4 miles to the Autozone on 17-92 because they know what customer service is!!

Armando Pérez

Excelente, son cordiales y rápidos y me ayudaron a encontrar las piezas que necesito en cuestión de minutos, realmente les recomiendo esta localidad.

Reinaldo Cuesta

Very disappointed,bad customer care.The staff in this store never help with any warranty claim.Nothing of flexibility or understanding.An advice :never buy one A/C compressor in this store ,if it breaks ,you gonna lose the money,sure .It is the policy here,the customer does not matter.Bad way to do bussines.

Kim S

I went into this store today Terrance helped me with my battery very nice gentelman... I thought it was out of warranty but it was actually defective and they had one left. He installed it for me quickly was very nice. Thanks so much guys ur a life saver

Mauricio Hodgson

I go here anytime i need parts for any DIY work. Always a great selection. Customer service varies from location to location, but it seems like at this one, most of the employees are decent. But that is expected at any retail location

keith beard

My alternator went bad after purchasing one in October 2015. I live in sc and couldnt get a replacement without a sku number. The staff at this location was more than glad to provide me all the info I needed to get my replacement

Sam Grein

Have had a battery test done there, bought an alternator and also bought windsheild wipers/taillight bulbs over several visits to the store - all employees were very knowledgeable and helpful, Manny especially.

Jason Fonseca

Terrible customer service, did not help to make my purchase any easier at all, they made it harder for me to pickup a part I had already ordered and payed for. Overall poor management.

Tabitha Rice

Hate advance auto parts. No customer service at all. Place filled with workers but no help whatsoever! Rather stick to another auto parts place for help where ill get good service.

Alex A

Great place with lots of parts. People were helpful. The one part we were looking for was in stock according to the system but the staff could not locate it.

Daisy

Even though they were about to close they went above and beyond to help me. They were very friendly and knowledgeable. I recommend this place for auto needs

esteban bortot

buen servicio, tienen todo lo que necesites referente a autos

Michael Vaught

It takes forever to check out wether its an online order or just buying one thing. No clear defined lines to check out.

Jessica Reyna

Scott was extremely helpful and knowledgeable, patient with our kids, got everything we needed at the best deals

Bruce Reynolds

Also have the parts that I need to fix something thats broke on the car. Very helpful employees.

Austin Drake

Great auto parts store. Always has the parts I need and there are always great sales going on

Justin Cote

Useful staff not always knowledgeable but they try and thats whats important vs autozone.