Microsoft

Category:	Computer Store
Address:	137 Stanton Christiana Rd, Newark, DE 19702, USA
Phone:	+1 302-669-0200
Site:	microsoft.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 39

Reviews 25

Christopher Mason

The staff was not helpful at all and dont care if you are having issues. They didnt even know how to use their system to swap a device. Had to call the 1-800 number because we bought a device from Microsoft online and it just stop working after a month I was told we would get a new one because it was under warranty. Go to the store and the sales rep called me a liar and said they dont carry new ones in the store only refurbished. So instead of them calling their corporate office to check they just told me to call them and didnt want to help.i also watched them try helping two others on problems with their devices and they couldnt even help them out. When I asked for the supervisor that ran that area they told me I already talked to the manager and there is nobody else just call the 1-800 number. Good luck to whoever goes there because obviously their stores are only ran by employees with no management skills or customer service or they dont care they already got your money when you bought the device.

Joe C

If those employees are making minimum wage then they are overpaid. Those giving rave reviews are relatives or in need of meds. The staff is absolutely ignorant of anything in the store. It takes a consensus of three of them to give bad advice. Avoid this place like the plague. Buy your Windows products online; it will be faster,less expensive and more transparent.

chris

The staff has no idea on anything tech. They couldnt help themselves or you out of a wet paper bag with the sharpest scissors and or knife if their life depended on it. The only good thing anyone in that store could do is sell you any product and take your money. I strongly recommend go to any other Microsoft store. spend the time and money on gas to do so

Majed Alsalem

I have problem with surface battery and no buddy help me with this issue, believe me The surface pro 4 battery doesnt stand more than 1:45 mins. Dont buy it at all. It looks good, but the battery is very bad. customer services is very poor and dont have any experience how to deal with people. I will get beck to Apple products.

Praveen Kumar Barama

Called Stored Representative for the trade in deal for IPHONE, If I buy Microsoft Surface. She informed you might not get 200$ as advertised, but come in we will check phone and let you know the price. I drove 25 miles to the store in bad traffic to find out my Iphone will be trade in around 12$.

Valerie McNickol

I have had amazing customer service at the store and over. I find that all technicians have been very supportive. My first educational class with Chelcie was so very helpful, and she was so incredibly patient with me, as well as excited to teach me so much about my Surface Pro 4computer.

Bill K

Great looking store. Rep that helped me on 6/7/2016 seemed like he was having a bad day, not willing to help. Gave one word answers and just seemed bothered. Microsoft has a long way to to go in order to catch up when it comes to customer service compared to Apple & Amazon.

John Fusco

Beware when bringing your computer in for assistance. Even after asking for files to be backed up, and paying for it, they wiped my hard drive. (Thankfully I had my own independent backup). They were otherwise helpful in fixing my Windows 10 installation issues.

Marcus Barnes

Staff were quick to help. The manager lenny was incredible. He went above and beyond to help us secure a surface pro 4 for school. And spent a large amount of time finding us the best deal and package that were available to us. 11 out of 10. Thank you

Anthony Ricco

Great experience. Have bought from them twice and I will continue to do so. Bought a computer recently, when they rang it up it was a higher price than the website but I showed them their website and they changed the price no question.

Francina Greene

Just left this store and Danny helped me get my speech to text up and running and also checked for updates and recommended some some downloads. He removed some that I wasnt using. Always excellent customer service here!

Bonita Hicks

Nothing but Greatness out of this store. Staff is so supportive and patient for us "not so techie" folks! Thanks Windows crew at Christiana for always offering such amazing service!

First Last

Horrible company, forcing people to upgrade to Windows 10. Often resulting in lost data or time. Awful. You should all be ashamed to work for a company that does this to people.

Bill Hogan

Purchase Office online. Supposed to get info (keys and download link) after 4-6 hours. After multiple calls - now being told - maybe 48 hours. Customer service is HORRIBLE!

Arv Da

My son wanted to try the new game on the hall display and the sales person comes out and tells him that its broken, meanwhile he lets the other people try it??

Warren Shelton

Awesome experience. Sales Persons were VERY knowledgeable and let me play with nearly everything in the store. Could spend HOURS here!!!!!

John Wells

Amazing customer service and staff! I used to be an apple guy and they were never that awesome! These folks go above and beyond.

D Rupell

The store is exceptional.. Amazing staff...everyone is very helpful and knowledgeable...the classes are fantastic

Afraa Ali

Its a great place, they have a variety of Laptops and softwares; plus the staff are very friendly and helpful

Keith Schwerin

I was in and out with a Surface repair issue in 15 minutes. Amazing service.

Ronald Walden

Amazing staff, techs, and top-notch customer service from the associates.