GoWireless Verizon Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 18388 Coastal Hwy #3, Lewes, DE 19958, USA |
| Phone: | +1 302-644-2644 |
| Site: | gowireless.com |
| Rating: | 3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 25
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Maddi McCabe
I can "not" get a straight or even the same answer out of sales associates. They keep telling me about great customer service, but I always leave frustrated without getting anything done. I was actually told that i can pay the same and get the same things accomplished at "any" Verizon dealer by the salesperson. I called and ask to speak to the owner or someone who did not have to ask some else to get an answer. That got me the same and some different answers. He did say they will dial *622 for me and activate my phone for me if i buy it there. As a loyal 20+ (yes i had a bag phone) customer i was hoping for a little help......4 hrs later i dont think i will be going to their store anymore due to todays and previous misinformation that has got me trapped in a web $. They could have cared less if I am a customer or not. I just wanted to get my daughter an iPhone. (Maddis Dad) Kyle McCabe
DA
David Main
Dont use this Verizon store. Use the one down in Rehoboth instead. Not only are the waits ridiculously long, but I bought a dashboard mount that did not fit my car, and even though the original sales person told me I could return it if there was a problem, when I tried to do so, they would only return it for store credit. Not even an appeal to the district manager would solve that problem. I have been a Verizon customer for a long time and do not appreciate such poor service.
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Don Smith
Atlantic Cellular is definitely loosing its reputation for quality technical competence. My last frustrating experience occurred today July 1, 2015, where I asked a question about activating an Apple iPad on the Verizon network and got a totally incorrect answer. Unfortunately, this is not my first bad experience with receiving this level of poor technical assistance. Even though it may be a pain I think I am going to start using the Verizon store in Dover.
JO
jordan rollins
check your monthly bill/plan when you leave!!!! They told me my bill would be less but my next monthly bill was $30 more. They added a $10 insurance plan to my account without my permission!!! they also added a $20 upgrade fee when I did not upgrade my phone! I contacted Verizon wireless and they removed the charges and said that this is unfortunately common. I will never go back to Atlantic Cellular and will be driving to Salisbury to the REAL Verizon store.
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nancy santangelo
Absolutely the worst Verizon Store and personnel ever! Owner, Alan Layman, and his floor boys are rude.unknowledgeable, unhelpful and greedy. Experience from Hell. If you want service, knowledge, courtesy - try We R Wireless in Rehoboth Beach. Mr. Moldovan, store manager, was courteous, knowledgeable, helpful and did not charge a dime for a service Atlantic Cellular wanted $50 to perform. True Story!
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Janet Miller
I came into the store to get a new phone. Bernard was my sales person. His knowledge and professionalism were amazing. I ended up leaving with a new smartphone, tablet and accessories. I would recommend this store and Bernard to anybody looking for a new phone.
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Emilie Paternoster
Service is awful. No one greets you. They just say we will get to you. I went there. Knew exactly what I wanted to purchase. An hour later they hadnt even acknowledged I was in the store. I walked out.
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Dennis Forney
Had to replace a damaged phone. Atlantic Cellular folks took care of my insurance issues and had me on a new phone a day and a half later. Everyone very helpful and knowledgeable.
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James Luther
Excellent customer service!! Rep was very knowledgeable and to the point without being rude. Great plus given its the busy time of year. Would definitely recommend.
JA
Jacqueline Carr
Sales Staff was deceptive and overcharged. Sadly, this franchise is no longer under the direction of the Trusted and Respected Lehmann ~ DAmbrogi Family.
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Jim M
You had best read up on what you want before you go or the sales reps will take advantage of you and upsell you for things you didnt ask for.
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A Private User
Have been with Atlantic Cellular for five + years. Great staff and they have always been helpful.
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Nesbitt Garmendia
Great experience definitely recommend! Ovidiu Moldovan was very helpful with all my questions !
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Hammaad Munir
I came all the way from NY needed some assistance, Rachael was mad helpful. God bless her!
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Robert Marshall
Multiple visits EXCELLENT SERVICE always. It is the best your going to get and it is good.
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Gabriel Furst
Ovidiu Moldovan was an amazing sales rep! Defienetly made my transaction simple!
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Sandi Wert
Great experience great service ! Ovidiu was great ! Stop by to see him :)
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krista legar
Worst customer service ever. Will never ever ever go here again.
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Taylor Moran
Deceptive staff and poor customer service. Do not go here.
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Filiberto Colon
It was great, it was really helpful. A lot of knowledge.
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Liz brickley
I can never get through on the phone. They dont answer
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Rachael Grahovac
Great experience, Ovi was a pleasure to work with!
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Adam Kirshner
Great expierence, very knowledgable.
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A Private User
Excellent customer service:)
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Mike 2e
Verizon wireless sucks