L&D Cycles

Category:	Motorcycle Dealer
Address:	1070 S Dupont Hwy, Dover, DE 19901, USA
Phone:	+1 302-674-5410
Site:	landdsuzuki.com
Rating:	3.8
Working:	Closed 10AM–7PM 10AM–5PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 52

Reviews 22

xkactetx

STAY AWAY!!! LIARS AVOID THIS DEALERSHIP Horrible experience!! Bought a new motorcycle from this dealership, they lied about the options and features it had, sold me a fully loaded bike at the end I got a base model, missing an $800 option they confirmed in emails it had. Once I had an independent dealer confirm my suspicions the salesperson Jim Metz admitted he made a mistake, but wouldn’t do anything or offer a resolution to remedy the situation. Attempts to contact the manager and owner all felt flat since all calls were intercepted by Jim tried speaking to another salesperson in the company they would not help or even offer the name of owners or Mr. Metz’s supervisor a professional scam artist crew. I found this dealership through an add on eBay, they had the motorcycle I wanted at what seemed like a great price so after confirming the motorcycle was configured the way I wanted it I finalized the deal with Jim Metz(avoid him). I arrived at the dealership to pick up the motorcycle the accessories I purchased were not installed even though they were ordered two weeks prior. (they refunded the money on the spot this will be the only easy part of the transaction). As we start doing the paperwork it turns out the finance rate is different it was off by 1% about $90 more for the whole deal so I decided to go with it anyways( I drove 170 miles). I was given the manuals to the motorcycle but for an older model that didn’t have the ABS as an option probably on purpose so I won’t be able to identify the difference. I was promised in emails that I would get the correct manuals but that’s another promise that was never delivered on. I had tried contacting several agencies to help me with this dealer but because I don’t live in the state I could not use their help. AVOID THESE GUYS MOST OF THE REVIEWS ARE BAD I SHOULD HAVE LISTENED

Ryan Kelley

Worst customer service ever!!!!!!The magager/owner told me to leave after he refused to pay for the damages they did to my bike. He was also trying to intimidate me. Wich didnt work. The bald glazed donut head one (im pretty sure he was the owner as he later told me he was on the phone)...There was a guy with guages who was really cool and helpfull. So the story is i went down for a throttle body replacment and left with a bike with no mid range power and a broken fairing piece. They blamed me, but in all of my 7 months of having my fairings nothing has happened. I dropped it off with my fairing on.picked it up with half of it missing. They refused to pay for it and had an attitude with me. I should have listened to the reviews. Ive learned my lessson.

Leonard ARCURE

L&D Polaris and others, Yes the boys at this store are the best, I just purchased a Polaris XP 900 2016 love ittttttt/ my sales man Mr. Mike Lee worked with me and gave me the best deal yet I am very happy with the machine cant wait to snow plow this winter. But Josh and Mike the top mechanic do know the job, after speaking to the boys I feel very good on their expertise. Yes I would recommend this dealer ship to all . Yes Jim and Pete also helped me with the purchase.. lets not forget them they are part of the sales team.

Dawn Carter

Service department is unorganized and staff is incompetent. Had service work done and bike was returned with more problems and they didnt even do service work that I paid to have done. I was told I would have to pay even more once I realized they didnt do the work that was quoted to be done. This was after I already returned once for them not tightening a side mirror that I was charged $40 for....do yourself a favor and go to Diamond Motorsports!!

daniel hysan

Just purchased bike from l&d cycles, had a flawless experience and absolutely no issues with any employee there. Peter Kuhn was a great salesman as well as everybody else helping out through the process. Very friendly to my entire family while completing deal. I will continue to deal with and purchase from these guys (and girl) . I would recommend to anybody without hesitation!

Neil MacGregor

Fair price for my sons dirtbike.Great experience with Micheal Lee and co salesman. Got financed had extra out of state paperwork to figure out.They teamed up and got it done quick. Salesmen and Mechanics help load my Sons dirt bike in the Rain.Talked to and encouraged my boy. DAMN NICE PEOPLE! THANKS!!!!

Que Z

purchased brand new bike from them and since I couldnt take bike that day I left it for a week or two until I could get insurance. when I picked up my bike they had been riding it for what I am guessing a demo bike. so upset I just dealt with it. would never purchase another bike from them.

Victor Victorious

They used to have good prices but now they started charging freight and prep. Inventory here is pretty good and the staff is helpful and friendly enough but again the prices...the prices... the prices... what is is about Delaware bike dealers and marking up bikes?

David M.

Great customer service. They have honored me and all my desires for better products or in my case, "fancier" products. Im an adventure rider so I need for adventure gear over the typical street gear that they normally hold.

Sean K

Knowledgable service department that is always willing to explain and help. Fair prices on parts, quick turn around times on bringing the Polaris in and getting work done every time.

Jeremy Price

Rip off. People there dont care always an excuse never have right partz in stock will never go there again customer service sucks had them hamg up on me

Richard Kennedy

Test rode a Triumph on Friday, picked it up on Tuesday. The process couldnt have been easier. The staff is outstanding. I recommend this dealer highly.

Chopper Bob

GOLD SHIELD service rating. Neil and his service people are great to work with when my new Victory needs factory recommended service.

Taner Hassan

Wonderful! My wife and I purchased a Slingshot from Mike. Everyone there was amazing and made us feel like family. Thank You!

michael goff

They normally always have what I need in Stock and if not the parts guys are awesome and can normally have it in a few days

Michael Gibson

Recently purchased my first bike here, went smooth and easy with no complications! 100% recommend to swing by!

Doug Haring

Bought 6 new bikes from this outfit. They are the best!

John Petro

Love this pace. Good service and good support team.