Ashley HomeStore

Category:	Furniture Store
Address:	432 Buckland Hills Dr, Manchester, CT 06042, USA
Phone:	+1 860-644-2400
Site:	ashleyfurniturehomestore.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 21

Reviews 4

Ericka Diaz

I didnt go in asking for a deal or a special price. Alex offered me one though, and I got the exact opposite. Stay away!! These people will not value your money, your business, or your time. Furthermore, I purchased furniture on August 27, and on September 25th I still have no delivery date after spending nearly $20,000 in their store! The manager Bob is rude and dismissive. Given the opportunity to resolve my issue, he advised of his need to rush to the casino for a dinner date with his mother. Alex was my sales guy. I had the best experience with him, until all of that was ruined by slimy sales tactics. He told us tons of funny stories and kept us at the store after hours on multiple occasions. Once, upon his insistence, our daughter (age 3) was left to watch movies in their kid area. She ended up in the emergency room after taking a fall. I later discovered that his great deals were not so great. The store prices are higher than are advertised online. When you are given a discount, it is off of a much higher price than the one which is given online. Their excuse is that the online prices are corporate and do not reflect regional needs for higher margins. In other words, there is no real discount. These online prices are manipulative sales tactics used to lure people into stores where salespeople operate as if they are on a used car lot. If the excuse has any truth to it, Ashley needs to higher smarter people who are bright enough to place a disclaimer on the website that says the prices are only available online. I guess that would keep people out of stores and ruin their ploy, so it will never happen. I had my "package deal" repriced to match the internet prices and saved a couple hundred dollars, but they made up for it for by charging delivery and protection plans that were offered free at the time of my first big purchase. Alex discredited every other furniture retailer. He even discredited Ashley Signature furniture that is sold in reputable retail stores like Pilgrims furniture. He said that other retail stores and websites offering Ashley Signature furniture were offering knock offs from China. Yet, when I told Lisa (another manager) that I would cancel my coffee table order if I have to wait until mid October for delivery, she responded, "If we cant get it until then, no other place online will have it sooner." Clearly, Alex is either mistaken, or lying. Furthermore, Alex claimed that Ashley Furniture lawyers were suing these retailers for their fraudulent misrepresentations, but here is the only fraud case that Ashley reported to the Better Business Bureau: 9/10/08 Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. I will never spend another dime with ashley furniture. The owner, Sammy, gave me a $300 gift certificate. I ripped it up and sent it back. This is not about money and discounts. It is about doing what you say, offer, and represent you will do for customers.

Kathryn Weeks

Let me start off saying that now that I have my furniture I do love it. Feels good quality and was what I had in mind when ordering. I had done my research before shopping at Ashley and was aware from the reviews that actually getting my items may be an issue, so I came into the process ready to wait. My shopping experience was great. Linda helped me out and helped me find exactly what I needed in my price range. I didnt feel pressured to buy more and couldnt say more good things about Linda and the rest of the staff that helped me out at the actual store. Linda checked for me on what items were backordered and what date they were supposed to come in. Paying was a breeze (besides issues with my bank which everyone was super patient about). So I left armed with the backordered dates and was told I would be contacted when all was in to schedule delivery. The backordered date came and went so the following day (a Saturday) I called the store, they confirmed my items were in, and they tried to get ahold of the warehouse but couldnt so they sent them an email and said theyd get back to me. Hadnt heard anything by Monday so called again and the lady who answered was very helpful and got me the warehouse number and the name of who I should speak to there and told me theyd be open the next day. Called the warehouse the next day 3 times throughout the day and I got a busy signal each time. Figured it was a wrong number, googled some other numbers and tried the number one more time and got through. Was confirmed my items were in and he scheduled delivery for Friday. Friday came and the delivery guys arrived and I have to give them credit, they did a phenomenal job. It was late in the day so I felt bad for all the stuff they had to lug in and put together, but they took their time and really did an amazing job. They absolutely need to be recognized. So the jist of my review is that I am very happy with the furniture and the shopping and set up portion of my experience. Not terribly happy with how on top of it I had to be to be able to set up the delivery. Would I order again? Only if I didnt have a timeline for needing the furniture.

Kavetha Sundaramoorthy

1.0 star rating 4/7/2017 My wife and I moved into our new home 2 weeks ago and have several rooms to fill with furniture. We loved the styles and quality of furniture at Ashley and we had a wonderful experience shopping there, choosing our living room furniture. We were told it would arrive around the 24/25 th of March. Today is April 10th and we finally received our furniture after many mess ups. They would keep telling us they have all the pieces and they were delivering on xyz date and time, my wife would take time off work to wait for them, then they would not show up or call and when we called, we were flippantly told "Oh, its not in the truck, maybe the pieces havent arrived yet, not sure what happened, youll have to reschedule". This happened THREE TIMES!! We all make mistakes, its understandable to occasionally slip up. But I have never experienced such flippant, rude, chaos as Ashley Warehouse delivery service. Till today, we have not heard form a manager or anyone to explain why this series of events happened, despite several calls. Sadly, we will never order from them again.

Mackenzie Patterson

Terrible setting of expectations. Did not tell me that I can only get delivery to my area on a Thursday. This is after I received a phone call from my salesperson (Linda Cooley) on 5/12 stating that they were still waiting on a nightstand and I should hear back from the warehouse within a week. Never heard anything so I called the store and they said the same thing. "Still waiting for the nightstand, will be in the next.. next weekend, so we can deliver it sometime after that weekend". So I asked if I can have it Friday. The lady on the phone called the warehouse while I was on hold and came back with "yes" we will schedule youre delivery for Friday. Perfect!!! So happy!!! Called today just to make sure I will be receiving it on Friday which is two days away. Nope. Not only can I not have it on Friday. I cant have it any Friday. Not just because they are now missing three pieces instead of the original, but because they only deliver to my area one day a week. Thanks Ashley Furniture.