New Country Motor Cars, Inc

Reviews 3

GA

Gaping Vag

DISHONEST and UNREASONABLE service department . I brought my Mercedes C280 to this dealership a few weeks ago to have some emissions repairs done. My check engine light was on and was being caused by an oxygen sensor that needed to be replaced. New Country Mercedes told me that sometimes corroded wiring to the sensor causes the check engine light to turn on. Trusting this poor diagnosis, I paid them $350 to clean the wiring hoping that this would be a quick fix to the problem. The check engine light came back on about an hour after I picked up the car....hence problem not solved. When I called back to discuss next steps, the service consultant told me that in this particular model, the oxygen sensor is located above the exhaust pipe and that in order to get to it, the exhaust pipe had to be removed. He claimed that the exhaust system was "heavily rusted" and guaranteed that it would break when removed just to access the sensors. This would have cost thousands of dollars between replacing the exhaust and the sensor....at least I ASSUME it would have...after they had my $350, they pretty much completely cut off contact with me and didnt even return some voicemails I left. In the meantime, I went to a local independent non-mercedes mechanic. They told me that there was absolutely NO RUST under my car and that they were actually shocked at how good of condition the car was in for its age. They also told me that the exhaust DID NOT need to be removed to replace the sensors! This mechanic replaced the sensors successfully without removing the exhaust and I have been driving my benz for a few weeks now and no check engine light and it passed emissions. To be honest, I am completely shocked at the utter lack of credibility I discovered at New Country Mercedes from this experience. They blatently LIED to me about the condition of my car to scam me into giving them more business by having them replace additional parts that were in good condition. My independent mechanic that doesnt even specialize in Mercedes blew them out of the water when it came to correctly diagnosing the problem and providing quality service. Since my phone calls were being completely ignored, I physically went to the dealership in person to attempt to get at least a partial refund since the attempted repair didnt work out and I had the problem solved for cheaper elsewhere. The service consultant and service manager were extremely rude, unreasonable, and unflexible to at least give me a partial refund. They refused to give me any money back. I am offended at how I was treated. This dealership has permanently lost me as a customer over this experience. Apparently keeping my measly $350 in the short term is more important to New Country Mercedes than keeping a customer satisfied to retain future business.

JU

Justin Walker

I would have not given any stars if it was possible. My story is as follows. It is definately one of the worst, if not the worst, experiences with a company in my life. I am from VA and I was up to visit my fam during the week of xmas 2013. My car, 2007 C280 with 65K on it had been acting up. Would crank and try to turn over but wouldnt start. It was at random times and didnt always happen. It also had a rough idle and sometimes a sluggish acceleration. New country had my car for a month, yes a month. They put in a starter, 2 fuel injectors and a fuel pump. They told me the car was good to go. I booked a one way flight back up to CT to pick up the car. The bill came to 3 grand. I picked up the car, drove a 1/4 mile down the road to a Dunkin Donuts. I came out went to start my car and it did the exact same thing I brought it in for! Wouldnt start! Finally after 5 mins, it started and I brought it directly back to them. They claim that after putting 250 miles on my car, this never happened to them. Sure, it never happened. I just happen to get a 1/4 mile down the road and the car wont start. Insult. Now I am on a time table. I was told the car was fixed, I have spent money on rentals, flights and 3,000 on repairs along with missing work. All this on a car with 65k on it. I get a call from New country saying that they need to start with replacing the module in the car. Yes, start with that because that may or may not fix the issue. That was going to be another 1,000. Are you kidding me? I basically have to keep shoveling exsorbent amounts of money out to have them playing guessing games. How is this fair or right? The service individual I was dealing with (Jason Lewis) was a complete jerk about the entire ordeal. He told me I have 2 options. Either have the module installed and take it from there or to return the loaner asap and pick up my car. I declined any additional services and picked up my car, drove it down the street and traded it in. This was a horrible experience. I would never buy another mercedes period. The folks there at new country need to take some responsibility for their work and customer service. I felt deceived and bullied into work that may or may not have been needed. Mercedes as a company needs to take responsibility as well. You have a car that has low miles on it, that a dealership can not figure out what is wrong with it. Mercedes told me once the car is out of warranty, basically Im on my own. Buyer beware!

TR

Tre Carter

I brought my vehicle in for the B service last week and was amazed what happened! Online it states that the vehicles wiper and washer systems are checked for fluid levels and most importantly, functionality. Mine was not though. My wiper fluid button has not worked and because Mercedes claims that they check the functionality of the unit, I thought that I would have been informed on why it is no longer working after my visit. I was not informed, nor was it even mentioned. I received a follow up message from Jonathan asking if I had any concerns a couple of days later; after I mentioned that I was concerned that my windshield washing unit was only topped off and not checked for functionality like the service explains. Jonathan tells me if I want to have it checked out then I have to pay over $156 for a diagnostic and what I was asking was not included in the B service. On MB website it clearly states that the wiper and washer systems are checked for functionality and the fluid is topped off so I was confused as to why Im being told otherwise by Jonathan. During our conversation( which I still have) Jonathan acknowledged that the techs did not even attempt to test the washer unit and asks me what I would like to do about the situation. I mentioned partial re-imbursement for the service that he acknowledged wasnot performed and later asked if he cant give me partial re-imbursement then what can he do to make it right because I have clearly been wronged. He said I will not receive partial re-imbursement for the service that wasnt performed and since he has to be fair to his techs it will still cost me $156. Jonathan claimed he told his boss about the situation but I couldnt fathom a boss allowing or knowing how poorly and unfair a customer was being treated by their employee. Just to be clear, Jobathan admitted that they didnt test my washer system which means I was not provided with the entire service that was advertised and that I paid for. I paid full price for a partial service and Im reporting them to the BBB.