Raymour & Flanigan Furniture and Mattress Store

Reviews 4

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Christopher Gallo

To First Start off, my sales person was great and my review has to deal with everything from there on. So I ordered a complete king size bedroom set on 10-05-13. My new set was delivered on 10-25-13 while I was away and my wife was there to let them in and install/put together the set. When I came home a few days later (10-22-13) and I sat at the end of the bed and to my surprise it started to crack and sink in. I looked underneath the bed and found they forgot to install the center support for the foot of the bed causing it to partially collapse. Needless to say i was not very happy but here is were it gets worse. I call up the delivery number for Hartford and the lady on the phone was nice and tried to do everything in her power to get me a replacement bed as soon as possible which was not going to be for 4 days (11-1-13). This is completely unacceptable because now my wife (who is pregnant) and I will not be able to sleep in our $5000 bed for 3 nights and we do not have another bed in our house. So I asked to speak with a manager and she said she would have one call me. Once she hung up with me i then also called the Brookfield, CT location and asked for a manager and they also said one would call me. A few hours later and no call from the delivery center, I then tried customer care but they already closed for the evening so i then proceeded to email them. I did receive a call back from an associate at the store stating a manager could do nothing for me and to call the delivery center which made me even more upset. Today I called the customer care number and they pretty much told me they could do nothing and when I asked for a manager she put me on hold for 15 mins then when it sounded like someone picked up the system hung up on me. Now basically I have gotten nowhere, I have spent over $5000 at a store and they do not care anything about customer service. I also get to lose a day of work/pay to be there for the new bed to be delivered and get to have back pains from sleeping on the couch. OVERALL THIS WAS MY FIRST AND LAST ITEM I WILL EVERY PURCHASE FROM RAYMOUR AND FLANIGAN, THIS IS THE WORST CUSTOMER SERVICE I HAVE EVERY DEALT WITH AND ALL THEY CARE ABOUT IS YOUR PURCHASE AND NOT ABOUT ANY ISSUES. ALSO SINCE ZERO MANAGERS WANTED TO TALK TO ME I HOPE SOMEONE IN CORPORATE FIRES ALL OF THEM FOR NOT DOING THEIR JOB. **** Update**** Ive noticed a few bolts recently fell on the floor so I took off the mattress and to my surprise (should be lack of considering how poor they put this together) the bed is barely held together and ALL of the bolts are loose and some not even there. I will be posting pictures to other review sites.

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sengelbr

Youre about to spend a lot of money so do your research and consider other stores besides Charge More and Fail Again, whoops I mean Raymour and Flanigan. (Freudian slip I suppose.) Every store you visit has a nice showroom and very nice salespeople willing to help you any way they can; the real story is what happens after you give them your hard-earned money. My sales guy was Doug and seemed very nice but in the end he let me down. R&F not only couldnt deliver my $3000 office set when they were supposed to, but they couldnt even tell me when it was going to come! A call to customer service about their 3-hour deliver window ended with their person telling me it could be whenever. Hmmm...thats not what the salesmen Doug promised me, and its not a good answer for the customer. When I asked if they could call someone and find out when they would be arriving she got huffy and said she would have to call me back. Its amazing in this age of instant communication with cellular phones, emails and texts that they have no idea where their trucks and YOUR furniture is and cant find out, isnt it? I called "my guy" Doug and he seemed very upset and apologetic and said hed find out whats going on and get right back to me. Wanna guess what happened? Yup - never called. Well apparently I went about this all wrong, I didnt know I was supposed to wait patiently at the front door, 8 hours a day hoping they would arrive. (If you need to take time off from work for deliveries take note). They eventually did and I thought "well this is finally over". Well, it wasnt. One of the drawers in the desk doesnt completely open. It looks like the ball-bearing slider rail is bent or something. Funny thing is, their installation crew left it this way. Either they A) didnt test the drawers as they are supposed to or B) didnt really care to get involved in having to fix it. Either answer is unacceptable when youre spending thousands of your hard earned dollars. Im already exhausted from their failure on what should be the simple part of the process where I give R&F lots of money and they give me my product since they failed so miserably at it, Im thinking I need to get a double-espresso to have to deal with trying to get their fix-it crew out to my home. So think carefully if you want this type of experience from Raymour and Flanigan. Youre probably about to spend thousands of dollars on furniture - is this really how you should be treated?

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Brian Callahan

The salesman was courteous and helpful when we came to select a couch and an accompanying love seat. The salesman told us at the time of the purchase that everything was in stock so we set a delivery date. The store called us to let us know a few days later that the item, the couch, was not in stock and we would have to wait an unspecified number of weeks for its delivery, but we could get the love seat only on that scheduled delivery date. When we decided to have both items shipped on the same date because it would be more convenient for us, the caller kept on telling us that we had cancelled the delivery. No calls have come since that time about the rescheduled delivery. TERRIBLE customer service. We are contemplating canceling the order altogether. I will contact the manager of the store about our disappointment. PART 2: Manager promised a phone call about when our item would arrive. We never did receive that phone call after two weeks of waiting and had to cancel the order. Although a follow-up phone call with customer service before this decision was helpful as the gentleman appeared sympathetic and supportive, we cancelled our order when we were told that the item we had ordered would not be in stock for another two weeks or so. Upon reflection, we fault our salesman. Honesty about the actual availability of our item from the very beginning would have made all of this a lot better.

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Lori Sarles

My husband and I were buying a house went to raymour for three months for furniture for whole house. Anna is are sales person and she has been great. We find something switch it out because we change are mind Dave the store manager is awesome had a break down on switching a piece out because it was to wide him and Marcy I believe her name was they were great Anna was off and they both helped me. Then after I got home changed it again spoke with Dave was absolutely great. Now just have to get into my new house. Would definitely recommend them to anyone looking for furniture Lori

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