Category: | Clothing Store |
Address: | 9250 Sheridan Blvd, Westminster, CO 80031, USA |
Phone: | +1 303-429-5142 |
Site: | rossstores.com |
Rating: | 3.6 |
Working: | 9AM–11PM 9AM–11PM 9AM–11PM 9AM–11PM 8:30AM–11:30PM 8:30AM–11:30PM 8:30AM–10PM |
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Heres Kim
My mother is the manager at a store in the mall close by so she frequently stops by Ross just to shop, even on her days off. But every time at night, the employees there always seem to mess around. Customer service here is awful. Specifically today we were the last customers to leave besides another man, but what they constantly did was make an announcement saying when the store closed down. The woman speaking in the announcer was the manager herself, and we didnt know. But she sounded very agitated with us not leaving, and it wasnt something we assumed because she yelled into the announcer. Mind we had 5 minutes, and the store manager, Kelly, walks up to us and yells, "FOUR MINUTES LADIES," repeatedly. Kelly was disrespectful and rude, and my mother, as a manager, and I have never seen anyone that rude to a costumer before. We didnt find out she was the manager until we ask the cashier to file a complaint and asked who it was. The cashier tonight was Christina and the supervisor of this Ross. She didnt even seem to care and just gave us a number to call. They both were extremely rude and not only to us but to the man also in the store. The man said he forgot his wallet and asked if they could wait a little so he could go grab it. Christina, the supervisor, said, "well you better hurry up and grab it. Theyre gonna lock up and not wait for anyone." He went out and while my family walked back to our car, they just locked the door on him! Couldnt even wait one more minute for that man. The manger and supervisor at this Ross is absolutely rude disrespectful to their costumers and today I wanted to file that complaint. If you could do something about it because my family and I really do enjoy shopping at Ross, but during the night customer service is just awful , and no costumer should experience such disrespect. .
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Nayeli Leyva
The lady in charge of the fitting room was so rude! I asked if I could use the restroom and she right away put a paper saying that the bathrooms were out of service that if I tried flushing it would over flow the thing was I had a newborn I needed to change so she had no choice but to let me in the restroom she was giving me a horrible look when she was inlocking the bathroom and saying things under her breath. 20 minutes later I was ready to try on some things and she told me she would be right with me, this lady goes around the store putting things away about 3 times till she gives me a number and can try my things on. I was looking also in the dress area and this lady would just cut me off in the middle of looking at a dress wouldnt even say excuse me and would just start putting dresses back from the fitting rooms not even saying excuse me or anything. And lastly this place says it closes at 11 these people were so lazy that they closed the fitting rooms at 10 I am guessing so they would not stay after 11 and put the close back also explains the rude old lady cutting me off while I looked at dresses. So rude would never go back again.
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Delia Pena
Went in at the store someone took off with my wallet that literately has all my identity, reported to the staff they said no one had turn it in, they called a manager that never showed up to speak to me, requested to review the cameras to see who had taken my wallet from the car, the night manager that came in after the other manager had left gave me the excuse that it was to hard for them to figure out the cameras that it will take a long time, only one employee was willing to help me look around, the rest of them completely shut me down, it sucked I had my child it was a few days before Christmas and no one had the heart to help me out, now my whole identity is in someones elses hands, I gave them the time I went in the places where I had been in the store and no one could check their own cameras that supposedly are their to track down theft. I called the store a few times to see if by any chance someone had found it and it bothers them that I even ask, employees have an attitude and are rude... as long as I live I will never give the store my business ever again!
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Rafs GF
Nice Ross. It is usually one of the cleaner and organized stores that they have. This night that we went was after 9 and the place was a total mess. I think after a certain time they do not have that many workers and are overwhelmed with cleaning and putting things back. They close at like 11! So its pretty late. I did hear a call that they close the fitting rooms about an hr before the store closes (probably to cleanup). I hate that you have to ask to use the restrooms and be buzzed in. I know people steal and this is a deterrent but they will find other ways to do it if they are there for that purpose. Its really annoying to do this. Even though this is a newer Ross, they do not have as many items than other stores nearby. I like this one only because they do have a much bigger variety of shoes in my size.
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Christian Leal
Customer service here is terrible. I went there to pick up a dress shirt quickly(with out trying it) paid for it. The next day I tried it on to take it to work but it didnt had the middle buttons, went back to the store with receipt and item a couple of days later, spoke to the manager and she refuse to refund or exchange it. She was disrespectful and rude handling the situation she mentioned that I used the dress shirt, and it wasnt something she could take back I mean the t-shirt is still new and has a few wrinkles but its mainly when put it in a bag, I assumed it was going to be a quick transaction and easy, I have never seen anyone that rude to a costumer before I spoke to their higher management and refuse to do anything. Wont recommend it, you never know if you have to deal with their customer service
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MacKenzie Keller
The fitting room attendant was verbally and physically abusive. She was yelling at the lady in front of me because she had left a hanger in her dressing room. She physically blocked the womans path and yelled at her that she had to get the hanger or she couldnt pass. Then she chased me into a fitting room, yanked the door open, and pulled the clothes from my arms. When I went to speak with a manager she walks up with a smirk on her face and was just as rude. I demanded she give me the corporate phone number. I yanked the card from her hand and she mumbled under her breath that that was abusive. I wont be spending a dime there, neither should you. Im calling corporate on Monday to file a complaint.
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Anjanette Culley
This is the 2nd time I have been to this location and the sales ladies are rude. They will never get my business. When I left the dressing room the attendant was not out there so I put my items on the return rack along with my number and was near by looking at other things when the dressing room atendant came over and said to me "theres two empty hangers wheres the clothes", first I was surprised, then hurt of her accusing tone, now more just pissed off, I showed her my items that were on the rack...she says "oh". She could see I was not happy. I had other purchases. I left the cart as is and walked out. 2nd time, never again.