Category: | Used Car Dealer |
Address: | 19201 Lincoln Ave, Parker, CO 80138, USA |
Phone: | +1 303-921-8300 |
Site: | tsgauto.com |
Rating: | 4.7 |
Working: | 9AM–6PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM Closed |
MI
Michal Gaczol
TSG Auto had a good selection of vehicles, atmosphere was pleasant. However, we met with Bob & were not thrilled in the slightest bit with his demeanor. My husband & I went to look at a specific vehicle we were very interested in. Arrived, Bob came out to greet us, cup of coffee in hand, shook our hands, and stood by as we proceeded to look in & around the vehicle. My husband was carrying our 18 month old & me very noticeably pregnant, were looking at the car as he just stood there. I guess Ive never had a car salesman just stand there; they generally open doors & show off some of the bells & whistles (so-to-speak). But not him, no help with doors, no showing us anything on the car, just stood there-- I couldnt get the rear head rests to adjust (they were stuck or something), no help offered yet again. We both took a test drive of the vehicle separately (as we werent going to move our car seat in the new car). This was yet another interesting experience in and of itself. The stories that were told by Bob were pretty out of line, TMI, & EXTREMELY out of line when looking to purchase a vehicle (i.e. cancer & more than anyone would ever want to know about anyone, let alone a stranger). My parents were in shock at the stories. We were just flabbergasted at what was divulged in these test drives. Furthermore, once my husband & I discussed the vehicle & problems with it, rattling/shaking in accelerated speeds, we spoke with Bob about our concerns & trade-in. He said at first it would like 5 hours for a full inspection of my current vehicle, I asked if he was serious, he appeared that way. Then said he can put a rush on it so 45min to 1 hour for it (heck of a difference between both waiting times). Ok, that is fair. I step away for a moment & meet my husband outside and the inspection was already completed! That was less than 10 min from the time he took my keys to the time I went outside. My husband said a tech just drove it around & then Bob would get back to us with the trade-in value. While we were interested in the vehicle, the questions asked such as "How much do you want for your vehicle?" seem odd, as who wouldnt want the highest amount possible?! And "How do you want to proceed? Do you want to talk #s?" We said that we want to know what the rattling/vibrating is & the trade-in amount before #s get thrown around. He said we can put a deposit down to hold the car & the tech will look at it asap, but if no deposit is taken, then they will get to it when they can. But IF we do put $ down & the work is completed, but we decide we dont want it then wed lose our deposit. I dont understand why I would pay a deposit, essentially for work to be done on a vehicle (that I have no real knowledge of) in hopes of this issue being nothing serious, but if I dont like what the results are, then Im out of my money?! That makes no sense as this is how it was explained. Lastly, asking my husband while Im in the restroom "are you guys even interested in the car?" is rude as well; no we drove 45 min to look at car, get my trade-in valued & talk about the new cars issues for no reason at all. Perhaps because were a younger couple, building a family, we were treated like blah, but that is only speculation. The owners message on his website seems sincere & very involved in his business so hopefully this experience can assist the company further. Again, while this dealership seemed great & a nice selection & prices of vehicles, we were not impressed in the least by the customer service.
AL
Alyce Olson
I saw a 2007 Honda Pilot EX advertised on craigslist, and drove to TSG Auto for a test drive. The salesman, Charlie, answered his phone before the dealership was even open, which surprised and impressed me. Later, when I met him at the dealership, he was helpful and patient, as I tried to manage my two young children, transfer car seats for the test drive, and asked questions about the car, the carfax report, and various details of the purchase. During our discussions, I wondered out loud why the car didnt have the roof mount on top, and he told me that not all EXs have that feature. Without further thought on that subject, I continued with the purchase, as the car drove well, had a clean history, and was priced right. I was offered what I thought was more than fair for my trade-in, and continued with the purchase. The deal went smoothly; I worked with Dave on that part. He explained all the paperwork, fees, etc. very patiently, and efficiently. Done and done. After Charlie helped me transfer all my belongings (and my kids belongings) from my former car, I headed out in my new-to-me car, feeling pleased. Then, after I got home I realized that the car Id purchased was actually the lower LX model, NOT the slightly better, slightly more decked out EX model that I thought I was purchasing. Granted, the differences are minor, and mostly aesthetic in nature. However, I had intended to purchase an EX, and, had I not been distracted with children, I may have noticed or asked more questions. But, I didnt. I trusted TSG, and I was disillusioned and more than a little angry that I was misled. Had that been the end of the story, I would be rating this dealership much, much lower. Heres where the story takes a turn. I called the dealership, spoke with the owner, and explained the situation. He asked what I would like for him to do to make things right. We discussed several options: returning the car no strings attached, "upgrading" to an EX model and working out the pricing, accepting a deal on an extended warranty to even things out, or working out some cash back to bring the car down in price even further. I was floored. Not only did they genuinely wish to fix the problem, which was caused by an unintentional listing error, but I had choices. Directly from he owner. I chose cash back, and received a check in the mail within the next two weeks for an additional $600 off of the already very reasonably priced car. TSG made a mistake. But then they made it right. I appreciate and respect that. That carries tremendous value. Thank you, TSG.
MA
Mackenzie Lozano
My husband and I came here to find a third row SUV for our growing family. We had our eyes on one, but my husband is a mechanic so we are super careful. After looking at the black escalade we liked a lot, we determined there were some leaks at one point we wanted to look at more, so we had to come back the next day. After further inspection of the transmission, we decided to take it. Not 15 minutes after we left did this vehicle start having problems. The tire sensors needed replacing, the suspension system needed repair and all of the fluids in the vehicle were rancid like theyd never been changed. As soon as we got home, we noticed the cruise control was not working, and the inside of the vehicle seemed to be falling apart at every seem. The power seat fuses were also blown. They advertised that it had Bluetooth and auxiliary. It had neither. When I asked the salesman, Jerryd about it, he assured me it was there, but could not show me how to use it or where to find it. They also advertised that it had navigation. While it had the capability, the dealer failed to "notice" that the disc was missing, therefore navigation was not installed on the vehicle. The next day, the transmission began shifting hard into second gear. We took the vehicle back to be traded in. They offered to repair it, but we were sold a "beautiful" vehicle that was falling apart. Living in the mountains, we could not trust it. We could not cancel our contract, so we traded it for another vehicle which so far has been much better, partially considering it has less miles and was well taken care of by its previous owner. Our only concern was that we were told by Jerryd and Lincoln that nothing would change other than the price of the vehicle and payment because the new one was a few thousand cheaper. They ended up jacking up our interest rate almost 3% and their excuse was because of mileage. They didnt inform us of this until we were already signing paperwork. We also ended up paying $4000 more than the NADA and Blue Book value on the vehicle. We then had to come back down to have a spare key made, which was never made because their key guy is always late. Most people, especially those who live 88 miles away and have a family, do not have time to sit around for three hours because a company has employed someone who has no respect for customer or company time. We have purchased a lot of cars. Weve never had issues like this before. We definitely wont be buying from here again.