Zales - The Diamond Store

Category:	Jewelry Store
Address:	5971 Sky Pond Dr C154, Loveland, CO 80538, USA
Phone:	+1 970-461-9611
Site:	zales.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 6

Reviews 7

Dylan Hunt

I ordered a loose stone through the manager at this store two months ago. When I first order the stone he told me two weeks was the expected delivery date. So a little over two weeks goes by and I did not receive a phone call. I then called the store and talked to the manager and he said, "it should be in by the end of the week". That week goes by and then I called in again, I could not reach the store manager this time but I spoke to a representative. The representative told me that she had no record of my order and that she would have the manager get back to me. Another week goes by and I call in again and talk the store manager about my order. He tells me, "I dont understand why its taking so long and I will call you when its in". He said nothing about the other representative saying they had no record of my order in the system. At this point, this is all getting very concerning because I was only a couple of weeks away from making my second payment on a diamond I have not even seen yet! So I make my second payment for this never seen diamond, I then decide to try Zales Customer service via telephone. Frist talked concluded with apology assurance that a district manager would be in touch in 48 hrs. I waited five business days before I called back. Second talked concluded with she had no record of my order, even though I have my two payments for it on my Zales card. Also that the district managers computer had been broken causing a delay and that the district manager would be in touch by the end of the day. I will update when I know more.

alicia sullivan

After having my wedding ring for a year I can say I am not happy with the quality of the jewelry or customer service. I have lost 4 diamonds in a year, all on the same band and so my first year of marriage I have been without my ring for 1/3 of my first year of marriage which i consider a faulty product. I have voiced my issues and they still have yet to return a call i was told Id receive a week ago. I will not be purchasing anything else from Zales if they have no problem selling faulty jewelry. Jared on the same shopping area treats me with way more respect and provides prompt service and goes above and beyond to help customers if you are spending money take it there.

Justin Atwell

Bought a wedding set for my wife a couple years ago. Figured Id re-rate since Google wiped out the ratings. We had absolutely no problems shopping. Staff was courteous. No problems resizing the ring on time. Great first experience.

Ruth Rico

Worst experience ever. Took them a ring to get sized in December and now they cant find it. I live 4 hours away and was given no explanation will not return to this store

Gretchen Ybarra

Great experience with very friendly staff. Josiah and Phil were great, knowledgeable, and efficient. Thanks for the great service!!

Nancy Diefenderfer

Not open at the time it is... waited another 15 minutes past... sigh

Karen Mitchell

Friendly staff