Full Service Bicycle

Category:	Bicycle Repair Shop
Address:	13701 W Jewell Ave #108, Lakewood, CO 80228, USA
Phone:	+1 303-238-3402
Site:	fullservicebicycle.com
Rating:	4.4
Working:	Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed

Location

Photos 4

Reviews 5

Tj Gardner

My mother brought my sons bike in last Friday to get a tune up done for his birthday present in which she pre paid for it for $98. In which the bike wasnt even worth that much since I bought it from Walmart for $80. She was told that the bike would be ready for pick up on Saturday and or Monday. Come monday afternoon at 4 I make a phone call to Dave and ask if my sons bike was ready for pick up Dave stated that the bike was in line to be worked on. Now I myself work in the automotive business and I understand things dont run as smoothly. Dave said it would be ready to go on Tuesday. Tuesday afternoon at 5:30 I call dave again and ask if the bike was ready and he stated that it was but it needed a rear brake cable and that it would cost me an additional $9.99. I asked dave well on the tune up I assume you looked over the bike to know what needs to be fixed and that price my mom payed would fix it all. He stated that was correct but the rear cable was frayed and it would be an additional cost. I asked dave well since you have had it so long which I understand to a point can you take care of the cost for me in which he stated no. I stated okay Ill pay the $9.99 and I hope it will be ready for pick up on Wednesday in which he stated that it would be. I am now sitting here Wednesday night frustrated due to A. I still have NEVER received a call from the bike store not once since its been there. I need to call them? Which isnt professional at least in my line of work. B. I feel like my mother was taken advantage of do to cost which wouldnt have happened if I or my step dad was there. The bike isnt even worth as much as what they charged. C. My son has been asking day in and day out is his bike ready in which my son is only 8 and all his friends are riding there bikes why he watches. At this point I pray I get a call tomorrow to let me know that the bike is ready for pick up. I would NEVER recommend anyone to take there bike to this location let alone do any kind of business with them since there customer service is HORRIBLE. Unfortunately I had to at least put a star on here to voice my opinion but I wouldnt even give this place a star.

Mike Dunbar

I went in requesting they build a custom tubular wheel set and glue some tubular tires on them. I had purchased all the parts from my team shop (discount on parts but shop is far away) and brought them into Full Service to build. They said that they did a spoke calculation and that all my parts were fine. Turns out they were not. They installed the spokes and realized they were too long so they had to switch them out, but didnt tell me this. I found out when I went to pick them up they billed me an extra $50 for the new spokes and gave me back the installed spokes, which can no longer be returned. Additionally I dropped the wheels off nearly two weeks and they said theyd be ready to race by the weekend. I ended up picking them up on a Saturday afternoon, therefore not being able to race them the following day since the glue didnt have enough time to cure. They seem like nice guys but I was really pissed about not telling me about the spokes. Had they told me they were the wrong size, I would have brought them back to the shop I bought them from for a refund. They didnt even offer me a discount for not telling me about the spokes or for the delay in getting my wheels. I was very displeased with their service and wont ever do business with them again.

A Reeder

Went in to ask a simple question about how to fix my sons BMX. The owner (I guess thats Dave) looked at me, said the other guy would be able to help me (the other guy was busy with a bike for customer who was already in the store waiting). So I waited for 17 minutes while "Dave" dinked around back and completely ignored me.. Finally the "other guy" finished with the customer, took one look at my bike and took about 15 seconds to diagnose the problem. Perhaps the fact that the bike wasnt a $3,000 machine and "Dave" didnt see a $500 repair job coming was why he made me wait 17 minutes. Interesting though, when I was quoted the price to fix the bike (which was reasonable) and I made the comment that maybe I was better off buying a new bike, "Dave" all of a sudden become my best friend, and had all the time in the world to show me his expensive mountain bikes. I asked him where a good trail might be for me to take my 7 year old (we are new in the area) and his only response was to show me a 7 dollar trail map. Felt like my money was far more important to him than my relationship. We went elsewhere. Oh, and I just damaged my ride (which is a $3,000 bike, and I wont be going to see "Dave".

Alex Keller

Sometimes its the little things... I feel that a good bike shop is knowledgeable and offers good customer service. While I think Dave is the former, today I was surprised by the latter. As a recent customer, who spent over a hundred bucks, Im sure he recognized me, but refused to help me out getting a tire seated on a rim. I just needed some compressed air to do this as I dont have a compressor at home. He offered to do the whole service only. I get that he needs to make money for the service he provides (I own a small biz too), but its the little things you do for your customers that keep them coming back. Its what they remember. And Its too bad, as this shop is within walking distance to me, but I will drive to a different shop from now on. In fact I drove over to one in Green Mountain and they didnt bat an eye when I asked for help with the tire. Thats good service. I ended up buying some sealant, lube, and some other stuff while I was there. Anyway, I hope the owner reads this and changes it up a little as I think it would help keep more customers coming back.

Kevin Snyder

I am primarily a runner, and when I broke a toe in October and couldnt run my bicycle needed new tires and tubes. I didnt find that out until I was a couple miles from home and the rear tire split. I walked to the closest "bike" shop, which did not have a tire for my comfort bike because "Its ski season." I walked another half mile to Full Service and was on the road in 45 minutes at a reasonable cost. There is a review above regarding parts purchased elsewhere. This is ALWAYS customer risk. Im in a completely different business, but we have the same policy. Auto mechanics have the same policy. T-shirt printers, same. A craftsman needs to control all variables to do his job right. Glad to see that ownership is confident enough to charge what their expertise is worth.