NAPA Auto Parts - Havana Auto Parts

Category:	Auto Parts Store
Address:	18851 E Hampden Ave #184, Aurora, CO 80013, USA
Phone:	+1 303-695-3005
Site:	napaonline.com
Rating:	3.3
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–6PM 9AM–5PM

Location

Photos 19

Reviews 13

newblade777

I just came here for a quick thermostat, gasket, and a socket. On a Thursday at 11am. 4+ people working. I ask if I can make sure a socket can fit. I try one and then have to try another but the employee wants to go with me this time. I understand that they dont want anything stolen. After he unsuccessfully helped me, he says "I cant keep coming out here every 5 minutes..." I just left without buying anything and Ill just hope that OReilly or Advanced Auto cares a little more. Good customer service Napa. Keep it up! Good thing OReilly is right across the street!

A Private User

After years of going here, I wont go back. The service has gone downhill, and they charge more under the illusion they have better stuff. When my brakes wore out in less than 18 months, I took them in to redeem the lifetime warranty. Turns out this Napas friendly customer service got pretty snide, and all the data they collect at the point-of-sale is for their own marketing purposes and definitely not to help out their customers who may misplace a receipt after almost a year and a half. Same brakes and rotors were about $50 less across the street.

Lance Fisher

Stopped in this morning to have my alternator checked by Josh and he deemed it good according to the machine, but when we tested it on my truck it failed and he would not honor the lifetime warranty that I paid for. Put a brand-new battery and it drove it this afternoon and it killed this battery and had to have $180 toe to another Napa corporate up north and they took care of me just by looking at it on the truck and testing it after it failed. to say the least Havana auto-parts is not reputable.

Jeff Hettinger

I usually always have great customer service her and the staff is always knowledgeable

jesse leon

Only 30 day warranty on a napa brand punch and u need to have a receipt. ...cheap tools

Matt Taylor

The staff was very helpful when I was trying to track down a hard-to-find brake part.

Juan Maldonado

Poor customer service experience. ..will never shop there again

Lori Foster

Ray helped me get all the parts I needed at a very decent price

Shaun McCoy

Robb is the go to guy for parts at this location, very helpful.