Maserati Auto Gallery Woodland Hills

Category:	Car Dealer
Address:	21326 Ventura Blvd, Woodland Hills, CA 91364, USA
Phone:	+1 818-683-0196
Site:	maseratiwoodlandhills.com
Rating:	3.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–7PM

Location

Photos 98

Reviews 7

VICTORIA GEZALYAN

My worst experience with Woodland Hills Maserati Sadly came across with a non professional team at Woodland Hills Maserati, sales rep Mr. Keven who was really into helping to sale the care, to secure that the care that I was interested in not to be sold to another party pushed to come up with sort of down payment to hold the car and requested credit card info as a down payment to hold the vehicle until it was approved by finance companies. After 4-5 days of going back and forth the sales rep is sending a text stating sorry the care you were interested in has been SOLD last night. I spoke with finance manager, who stated "Oh dont worry we are still waiting for the approval of your loan through a Credit Union, they require more information" my response was all necessary documents were sent via e-mail to the sales rep the moment he requested it, and it was his job to submit requested documents to the bank; Now you can see how unorganized are the entire team that instate of informing the bank that the deal is off since the vehicle was SOLD to another party they still asking me to submit documents that has already been submitted. Now you be a judge of what kind of service is Woodland Hills Maserati providing.

A Private User

SCANDALOUS. Located an Audi on my own, was offered a price from another dealership, and gave the deal to Mia to steal because my brother just bought a car from her. Mia and her sales manager Joe Najar emailed me a price in writing that said FINAL written across the top, which was $1K over invoice. Traveled 1-hour with my 9-month pregnant wife with cashiers check in full, only to find out that they tried to play "good cop bad cop" when I got there, telling me they misquoted the invoice price by almost $1400, but would still honor the $1K over invoice price. So for their mistake, they made us feel like they were doing us a "favor" for letting us buy a car for $1400 more than they had promised because that price was still below market. Sounds like the classic bait and switch. Im in sales and I keep customers by admitting my mistakes by offering a concession. Heres an idea....cough up your commissions if your customers matter that much to you! They still pretended to be apologetic and kept asking me to reconsider, but never budged off their new higher price. We walked out LIVID and instead placed an order with another dealership the next day for even LESS than Auto Gallery had originally quoted. SHADY. STAY AWAY.

A Private User

I just came to this comment section because I thought it about time I praise this shop and a couple of its staff members in a public forum. Im surprised to see some critical comments below given that Ive had great experiences at the Auto Gallery. I just had my daughters 2000 Audi A4 serviced there, and I always have my own cars (a 2009 Audi S8 and a 2011 Porsche Cayenne) serviced there as well. Im always treated with respect - Henry Garjalian always handles my repairs, and the service director, John Kerley, has always made things happen when Ive had time constraints, and even once during a moderate emergency situation last year. With the exception of one recent hiccup, theyve always looked after me. They give me accurate estimates of both the time and the price of repairs, and Ive never felt they were trying to oversell me. (Ive had that feeling with some other dealerships in the past and stopped using their services as result.) They really came through for me today when they got my daughters A4 (which was well overdue for some major repairs) done a day earlier than was first agreed, so my daughter could leave for a long drive to the Chicago area. Great guys and a great shop!

sunil m

I should start by saying this is "the best" dealer i have ever dealt with. The reason why i say that is because the sales team and Manager went above and beyond to work out a deal in first place, made the whole buying experience easy in a friendly environment when i went to buy Ghibli two months ago. To top this experience, the Manager (Chad) stood up to help me after 2 months of sale, dealers generally wont do this unless "customer service" is in their core values. I strongly recommend AUTO GALLERY dealerships to everyone i talk about cars. I also took the car recently to their service center in Canoga Park (for software updates, etc) and that team is no different, they went beyond my expectations in providing details, walking over features/ personal preference setup and ensuring the services provided met my needs. 3 cheers to that ! I would not look any further for my next car (Lamborghini) than going back to this dealer as i did not notice even 1 negative aspect in car buying experience ( test drive, working out numbers, finance, post support, service) Great job Auto Gallery leadership ! Thanks for making me a proud owner of Maserati !

Babak Ebadi

Smooth Shopping, reliable price and the best price! All staff are great. It was the best experience ever, I have bought my new brand Maserati just like I am surfing, smooth and elegantly. Kevin Soufi, the general sales manager was honest, polite and understanding. The Boss, Fabrizio Di Cicco was smart, generous and a real business man, he offered me the best deal I could get, the deal I could not refuse. :-) Ray the financial manager was fast, friendly and really resourceful. Andy, the Maserati Brand specialist, was patient and caring. Mauricio Zugarazo helped me more than I expected to make the car as beautiful as possible. Richard did his best to make the car shine. I bought my Maserati by one time visit, since I am a busy man, Kevin communicated the rest only by texting, just the way I needed. The whole experience was smooth and in the style I always desire. There was absolutely no hassle, no haggle and no cheap argument, they are a great team! Thanks especially to Kevin, he is the best. I will come back after two years to get a Lamborghini. :-)

A Private User

My anxiety was off the chart when when I took a 360 to Auto Gallery for a Pre Purchase Inspection. Dave Melton got me in on a days notice. After a thorough going over, Dave and Tech, Raiff Pamplin walked me through their meticulous inspection, evaluation and recommendations. Some of their findings confirmed my conviction to never allow an independent to touch this car in the future. With confidence, I purchased the car and Dave scheduled me in the shop right away. Dave revisited the PPI estimate in detail and possible additional items that may be discovered during the service based upon his vast knowledge and experience. Some minor additions came up and Dave gave me advance notice with his recommendations and alternatives from a cost / benefit approach without being pushy. I really felt like he had my best interest (and pocket book) in mind. Kudos to Dave, Raiff and the entire team at the Auto Gallery. I feel like we are friends and partners in the future care of this fantastic machine.

A Private User

I have been a customer of the Auto Gallery for many years. In all these years I have never had anything except the very best treatment, and the utmost respect from everybody I had any dealings with. As for service, I would never think of taking my Ferrari anyplace but the Auto Gallery ! They simply have the best service department, and the very best technicians in Los Angels. They are always there for you, if you need to have your car picked up, or if you need somebody to meet you on a Saturday so you can drop it off, and then have someone drive you home they will make it happen ! One time it was the service director... John Kerley who was there for me on Saturday and had set up a drive home for me. You just cant ask for more then that ! So thank You, John (service director) Nick (service adviser) Dave (service manager) And everybody at the Auto Gallery Service !!!