Tracy Mazda

Reviews 3

JE

Jeff Curl

Tracy Mazda has decent prices since they are relatively remotely located. We called in advance and made sure the cars we were interested were available. My wife and I drove both of our cars from the Bay Area, ready to trade them in. The sales person Dave was perfectly pleasant, and has been working there for about six months. We test drove the most likely-to-buy car, and then broke off for lunch while they looked over the trade-ins. We came back to finish negotiating. Normally I deal with the sales person on haggling over the price of the car, and value of the trade-ins. Enter finance manager Zamir Amin. He came over with a proposal that included the trade-in values Tracy Mazda would offer on our used cars ($4,250), the price of the car ($23,998, which was the sticker price), and about $4-$5K in add-ons he was selling (warranties, paint coating, theft recovery etc.). Normally, I negotiate the price and trade-in with the salesperson, and then the finance manager tries to sell the additional items in the closing. This was different, but fine. We were not interested in the up-sell items. That seemed to irritate Mr. Amin. We then pointed out the Carfax incorrectly stated two owners and an accident on my wife’s car. My wife owned the car since purchasing it new off the lot, and there has never been an accident/repair. He was irritated by this and made some comment to effect that why should he believe us and not the report. So I asked what he could do about the price on the car. Zero discount, that was his counter. He pointed out that we had driven all the way out to Tracy with both cars. In other words, he was telling us he considered us pre-committed and cornered. Anyway, Mr. Amin treated this like an MMA fight, and was doing the alpha male staring contest. I asked again if there was anything he could do on the price. He smirked and said he would throw in an oil change. Yes, the discount offered was to drive an hour each way for a $20 oil change. I said, “Really?” Mr. Amin said with the smirk and stare, “Yeah.” I could feel the salesperson was ready to crawl under the table; my wife was upset by how we were being treated. I’ve had tough negotiations, but Mr. Amin was treating us like dirt, like it was offensive to ask for less than asking price. So I said, “F**k this. We’re leaving.” Mr. Amin walked away, and the salesperson begged us to stay, asking if anything could be done. If you want someone to spit on your cupcake and tell you it’s frosting with a nice smirk and stare, head to Tracy Mazda and ask for Mr. Amin. I am still baffled by this interaction, and it is the exception to the rule with car dealers, despite the reputation of used car sales. I waited a week to see how I felt so I did not just write a hot take while feeling heated. Upon reflection, it was truly unprofessional and escalated by Mr. Amin with a hyper patronizing attitude without any good reason. A very disappointing experience as a customer and one I will share with friends and family when relevant. The conclusion: we headed a couple dealers over to Nissan right after this awful experience, and bought a similar car listed for a similar price. We negotiated a decent amount on the price, the trade in offer was better, and no up-sell on gimmicks other than the normal extended warranty offer on closing. Stay away from Tracy Mazda. Any company that fosters, condones or looks the other way at such conduct does not deserve anyone’s business.

RO

Rosanna Miller

Took my 09 Mazda 6 to Tracy Mazda for the 90,000 mile major service. We only brought it to the dealership because we are getting ready to sell it and it looks better on the service record. Every time we have brought it here for service they have "recommended" services that are supposedly needed immediately and they are ready to order the parts and give us the bill. However, we always have had a separate trusted mechanic look at the issue and no problem is found. 1st time they recommended the cabin air filter be changed (for over $200) and stated that it cost so much because "it is labor intensive" and they had to "take the dashboard apart to get to it." We watched a 3 minute YouTube video and was able to change it ourselves (you only need to take the glove box off its hinges), and the filter was only about $20, and to top it off when we pulled it out, it didnt even look dirty. The 2nd time we went in we were told the brake pads were at dangerous levels and needed to be replaced immediately, but when we had them checked out separately there was actually 5mm left on the pad (which is ok by Mazdas own checklist). Today, it was recommended that the tie rods (part of steering/tire system) be replaced immediately - we were given one explanation on the phone when they called to say the car was ready, then the paperwork read something different, and then it was explained a third way. It added up to them wanting to charge us $329 to fix this "problem." However, we had the tires balance and rotated and an alignment 2 weeks ago and everything in this area, including the tie rods, checked out in good condition at the tire shop. Sorry but I just dont buy it that in 2 weeks they went from good condition to needs immediate replacement. Plus what happened to showing customer appreciation? I had a $400 service done, it took 4 hours, and then they charged me an additional $5 for a new battery in my key when I asked about it. Really, you couldnt throw that in as a courtesy? I guess I should just feel lucky they didnt charge me labor cost to put the battery in the key. And how much do you have to spend to get a free car wash? Every time I have been there, I see cars coming out of the service area having been washed, but my car is always returned dusty. I guess my expectations are too high. But they need to realize customers have a choice, and this will be the last time I choose Tracy Mazda.

A

A Private User

Dear Mr. Harvey, Tracy Mazda staff and Mazda USA; I had some issues with my 2008 Mazda Tribute Hybrid early 2012 When the issues were identified as "out of warranty" an estimate to fix the car was presented to me and to tell the truth, I was shocked. My options were presented to me and a course of action to fix my car was agreed upon by both parties. After I let this soak in for a few days, I decided to send the Mazda USA corporation, Mr. Harvey and Chris an e-mail stating my dissatisfaction with Mazda in hopes that this issue would never happen to another Mazda owner. Chris took it upon himself to take up my cause and contacted his counterparts at Mazda USA to let them know what the circumstances behind my frustrations were. I was very happy that he was allowing me to vent to the appropriate people. To my surprise, Mazda looked at the situation and worked with Tracy Mazda and myself to get the issues resolved to my COMPLETE satisfaction. I would like to say THANK YOU!! To Mazda USA , Mr. Harvey, Chris, Chrystal my service advisor and everyone else who helped out on fixing my car, for going above and beyond the call of duty. This situation could have been very frustrating for me and my family but it wasnt, all because they cared about my me and my car. I am speechless and very humble because of their actions.... Very happy customer Stockton, ca.