Wine Country Bride

Category:	Bridal Shop
Address:	3201 Cleveland Ave, Santa Rosa, CA 95403, USA
Phone:	+1 707-544-3695
Site:	winecountrybride.com
Rating:	3.8
Working:	Closed 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 10AM–6PM 10AM–6PM

Location

Photos 16

Reviews 10

A Private User

This is a letter I wrote about my experience with this company. Deduce your own opinion from it. October 29th 2011 Dear Cirkl and David, Here you will find enclosed in this envelope a receipt for the outside alterations provided to me by Brides N Maids, due to the damage of my gown by your shop, in the amount of sixty-five dollars, payable now. I am completely mortified by how this entire process came to fruition, and I will be hard pressed to suggest, recommend or even step foot in your shop ever again. I purchased a perfect gown, and left your shop angry, confused and filled with deep anxiety over a damaged gown, that had zero time left to be fixed. The gals you have running around in your store are clueless and ill equipped to handle anything more than answering phones and taking messages, even that was noted, as being a difficult task. As I stated to you on the phone, you lost a lot of business from me. From Tuxedo rentals, to bridesmaids dresses, and invitations. Your customer service in these areas fell nothing less than short of expectations, and we went elsewhere due to the treatment we received. The lack of attentiveness, customer service, poorly managed time schedules, poor communication, lack of urgency in the demeanor of the girls and lastly, the most important, the damage to my once perfect gown, left me speechless, and utterly disappointed. At one point I had the utmost faith in your company and all that was ruined, not only the above stated, but when I was subsequently blamed for the damage done to my dress. Appalling is the only way I can describe the way I felt that Monday when I saw the damaged, wrinkled and unkempt fashion my dress was given to me in. What also angers me about this entire fiasco was the level of disrespect I was given when the damage was noted. Leaving me to sit in your store while I anxiously awaited some sign that rescue was on the way to fix the problems. And so I sat and I sat. For almost an hour for someone to call and confirm they would be right there to fix the problem. However, that was not the case. I left your store so angry I could not speak, and shaking by the time I reached Brides N Maids. How could you allow a bride to leave your store with a dress in the condition mine was given to me, without the oversight of a professional to ensure its perfection? This was purely inconceivable how this was handled. I know we discussed having my gown preserved as a way to “compensate” me for the troubles that were caused, however, as I look back on my wedding day and recall the way I felt when I received my gown, anxiety welled again in my heart and I looked at my once perfect gown and only saw the damage that had been done to it. No one else may have noticed the damage to my once perfect dress, but I sure did. I would appreciate correspondence from you upon receipt of this letter, so we may discuss further actions that may possibly rectify this situation.

Diana Morey

As much as I was excited about my appointment I was left feeling like a pauper afterwards. While the young woman that helped me was nice initially, when she heard my budget and timeline, she proceeded to ask whether I was trying on dresses to actually order or just for fun. There was no ambiance or special customer service that was accommodating. They offer layaway but be prepared to be treated with that label across your forehead if u mention it early and arent ready to buy a dress that day. I ended my appointment with the salesgirl whispering to another one at the front desk as she handed me her business card. We were a waste of time. Thanks but no thanks wine country bride.

Lolly Wahlgren

I thought that wedding planning for my son was going to be so difficult, especially on a very limited budget. David and Cirkl at Wine Country Bride really took me under their wing, and, all in the first session, gave us links to every place we might like to look at for the site, and powered through budget planning so easily! I left feeling so excited and relieved to know that we are in good hands. I can not imagine a more fun and reassuring and helpful place to go than Wine COuntry Brides. I wish I could give them seven stars!!!

Cassidy Padon

I had a wonderful experience at WCB. The staff and my stylist, Nicole J, were amazing. Nicole suggested that my guests and I pull any gowns I wanted to try on and she pulled a few she thought I would like as well. Nicole let us bring champaign in, provided us with water, stayed with me the entire fitting helping me in and out of dresses. She even stayed late while I was trying to decide which dress I wanted to leave with. I highly recommend this bridal store, all of their gowns are well made and beautiful!

Joan Sylva

I highly recommend Wine Country Bride! Conveniently, its one of the nearest bridal stores to where I live, but I would have gladly travel further, if it werent! I was pretty terrified, but my stylist, Megan, was exceptional. Our first appointment was productive, but I wasnt sold. I was scheduled for a return visit the following day. After a night of wedding dress dreams, we were able to make the vision that I had in my head, a reality. Huge THANK YOU to Megan for your patience and creative genius!

Emily Daley

I went here for my bridesmaids dresses. The staff was so helpful! I didnt know exactly what I wanted when I went in and they knew how to shape my vision so that the girls looked beautiful on my wedding day. The dresses arrived on time and in perfect condition, with no sizing mishaps! I got several compliments on the dresses. I would recommend them for anyone who wants a positive, streamlined experience for dress shopping! Thank you, Wine Country Bride!

Roanne Menjou

I have purchased 3 bridal gowns for my daughters at WCB over the past several years. The people that work there are so knowledgeable and attentive. My daughters walked out of the salon with the dresses of their dreams. Our consultants were such a part of the event, with their ideas and visions it became a very personal experience. I recommend Wine Country Bride to every family with a wedding in their future!

John Roncone

Fit my budget, found a tux I liked... the only that i didnt like was that they didnt get my arm measurements and had to go back in to get it done..... They kind of made it sound like I had nothing else to do though.. "We forgot to measure you right, just come back in after work one day"... All in all, it turned out well, not full stars because I had to go back on their error.

Roman B

Make this your first stop for all things wedding related. Not only do they have dresses and tuxedos but they have a treasure trove of information and contacts in the wedding industry. David and Cirkl will sit down with you and find the right people for your wedding. They have tons of free advice; all honest, independent and candid.

Shana Bull - Ray

I have been a bridesmaid several times and each time we end up getting our dresses here (the bride gets her wedding gown from here also). Super simple to find a dress and match it with the best color for the wedding theme. And, the staff is always a great mix of super friendly, knowledgeable and passionate about the Sonoma weddings!!