Homestyle Donuts

Category:	Donut Shop
Address:	11425 Telegraph Rd, Santa Fe Springs, CA 90670, USA
Phone:	+1 562-948-3707
Site:	facebook.com
Rating:	4.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 13

Reviews 16

Voxwest1

My review isnt about their donuts or pastries but rather about the way they go about resolving customer disputes. I stopped here earlier today to cash in a winning lottery ticket. Attached on top of the ticket was a verification slip, which was stapled by an official at the lottery field office about two miles away. I was helped by an Asian woman,Susan (?), who appeared confused and initially declined to cash the ticket. She wasnt mean but she didnt exactly make me feel welcome. When she hesitated, I politely asked for the ticket back and said I would go the liquor store a few doors down. Instead of returning the ticket, she finally read the verification slip out loud: "Retailer pay prize and give exchange ticket to customer....keep original ticket..." I explained to her that Id just gotten the ticket verified at the lottery field office and that she was a lottery "retailer". And as a retailer she should be able to cash the ticket unless the store didnt have the money. After confirming the ticket amount in the lottery terminal, Susan agreed to give me the cash. Instead I told her that I would be "re-investing" all of the money in additional tickets. Once she tallied all my ticket purchases, she said that I owed her $65 dollars. "What?" While I didnt dispute that fact that I owed her, I disputed that it was $65. What followed next was several minutes of back and forth exchanges, with her insisting that she was right. Feeling frustrated and that arguing in front of waiting customers wasnt going to help, I asked for the tickets and receipt and left. I wanted to beat traffic but I know now that leaving the store without insisting on a itemized calculation was a BIG mistake. Before getting home (near LAX), I used my phone calculator to check the receipt. I even took the tickets and receipt to a neighborhood lottery retailer and explained my situation. He agreed with my calculations: that I owed Homestyle $37, not 65. He said that the $28 difference was likely caused because Susan didnt clear the lottery terminal before adding my ticket purchases. The receipt showed I owed $65 because there was $28 balance from a previous purchase. I dont know if thats true but calling the store an hour after I left proved fruitless. At first, Susan claimed she didnt remember me or our transaction. Once she did remember, she basically said she couldnt help me because I left the store before resolving the matter. She was never rude but made it clear that she wasnt about reconcile the matter over the phone. I told I could return to the store any day but today. She finally ended the call by taking my number and agreeing to have the store manager contact me. He never did. And I wont chase down $28. Their donuts might be good but Ill never know since I wont be back. My strong advice to anyone patronizing this place would be to always count your change, always get a receipt, and never leave the store before reconciling any disputes.

Alfred Flores

I got an ice cream out of here and it was suppose to be strawberry, kinda tasted like it but whatever its not Dryers or the other brands. I put in the freezer and would eat it later....four hours later I go get it and why has grease, lard, or shortening seperated from that supposed ice cream? It was gross, looked like gooey yellow slime. Ill never buy that mess again imagine what it does inside the body?

A Private User

This is without question my favorite donut shop ever. No I dont own it or work there :) They have the largest selection and quantity of donuts Ive seen anywhere and theyre usually very fresh, and they have delicious breakfast croissants & bagels in the morning. Very highly recommended.

Karo Biulbiulian

This is not donut its a sponge grease nut , grease was all the way through the dough it probably had half of cup of grease soaked in it the Cinemon crumb donut

The Turtle

The best donuts ever. Big and fresh daily. Always great quality they dont push you to get the cake ones. My coworkers love them!!!

A Private User

The best part of my morning is stopping by and having one of there breakfast croissants. made fresh very morning

Martin Gudines

I came in at 4:30am had a cinnamon roll it was a delicious crispy warm fresh donut I will be back tomorrow

Mary Mary

Awesome donuts... Come here best service ever. Donuts and all try best. RockyRoad awesome mj.sars

A Private User

These are the best donuts I ever had!! they are big, thick and chewy so FRESH!!

Mike Defibaugh

Nice selection. decent prices. Really friendly staff.