The UPS Store

Reviews 6

AL

Alex Elson

Short review: If you are a reasonable person, you will receive great service from Patrick at his UPS location. He went above and beyond for me and I am grateful I chose to visit his particular store. Thanks again Patrick, appreciate all your help! Long Review: I was delayed in writing this review but felt it was worth coming back to acknowledge the EXCELLENT service that I received from this location and the owner Patrick in particular. I had an obnoxiously large item that I was shipping, right after the holidays, that I also needed packaged. Not really thinking about my timing and the amount of packages that they have to process to ship back as returns after Christmas, I decided I would stroll in on my lunch break to get a quote for shipping and packaging. They were incredibly busy, but Patrick took the time to make sure I was taken care of. The man was literally breaking a sweat running around helping everyone and he still spent a solid 15 minutes with my package. He had to tape multiple boxes together, but Im pretty sure you could have dropped by 65 pound plastic cased instrument off a building and had it not break by the time he was done with it. That alone was worth the 5 star review. On top of that, there were a few unreasonable people that came in (the type of people that just cut in front of everyone else only to berate the staff for something that is out of their control ie: an issue with UPS policy and not having anything to do with his store in particular) and I was encouraged by the professionalism he showed in dealing with their issues. I think if you take a look at the responses to his negative reviews on this page, youll get an idea of the sort of things he has to deal with on a day to day basis, and for the attention to detail he provides at his business.

---

TY

Tyler Settle

Rude staff. Made me pay for a roll of tape just to close up my box and put a packing label on. Will never return to this store. Edit for Store Owner: Regardless of my attitude you did not display yourself as a good manager or store owner. Also, I left facts out because I did not want to make this bigger than it was but apparently YOU DO. Also, you had a hissy fit after I put money on the counter AND THEN you gave me the roll of tape for free. So yes, at first you made me pay for the roll of tape and then changed your mind last minute because of your lack of customer service skills. You were not courteous at the start and if you had been and explained the situation of the tape then I wouldnt have gotten upset. But you didnt and you let my attitude get to you (Not a quality Store Owners should have) and then perpetuated the scene with your rudeness. Also, saying I had a tantrum is childish, I was upset and vocalized my opinion. Having a tantrum is what you did before I left the store and what you are doing right now by letting this get under your skin. I have a right to my review of your store and by commenting back with your side of the story is such a unprofessional way of conducting your business that I do not need to show you the hypocrisy of your words. If you really care about your franchise then maybe some things need to change and you need to approach your customers with a little more customer service, regardless of their attitudes. You run a business, Sir, and if you cannot appease your customers or help them with minor problems (which could be easily fixed) then perhaps you are in the wrong business. I understand that this is your business but it wont be in the future if you continue operating your store and treating customers like you do.

---

BL

Blake Street

Ive been a paying patron at this store for awhile now and on a few of these occasions Ive had the opportunity to witness a gentleman named Patrick in action. He has an unusual cadence with customers and for whatever reason seems to have an axe to grind. Ive seen him argue over tape, insurance, and now today with me over nothing. This morning, I arrived at the UPS store at 9am in hopes of getting a document notarized. Patrick asked me what state the document was being sent to and I fired back California at first instinct, not realizing why he was asking. This would have been an opportune time for Patrick to explain that he couldnt notarize on my document, but would have to add an adjunct page for specifically for CA. This would have been instructive and valuable. Instead, we got near the end, and I let Patrick know I needed to provide this document to the State of New York. He refused to notarize it, as if I had lied to him or something. I simply wasnt up to speed on the context of his question. I run a CA business, that is under the oversight of the SEC and the CA DBO. Patrick rudely told me he was going to pass on my business, and that I should leave. I told him whatever just happened, he was as sensitive as a flower. I found out Patrick is the owner of this franchise, which makes his behavior on all of these occasions even more peculiar. Needless to say, he wont be getting my business, or my companys business any longer. Too many other quality, friendly options in the immediate area. Good luck!

---

SA

Sasha Matusevich

The manager was very rude to me. I did not understand why. I was trying to ship a gift, which was a bottle of vine. He laughed and said "not in my store". I told him that I have shipped vine there before and he told me "not on my watch". He was talking to me like I was some sort of criminal who was about to rob his store. Then I asked if i could just purchase a box for it, he says "fine", like it was a horrible task he had to complete. I only had $50 bill on me, he refused to accept it because then he would not have enough change to offer other customer. I said ok, how do I get a hold of the manager, to which he replied "thats me, so good luck". What a horrible attitude. Never coming back to this location. Went to FedEx down the street and they were nice and friendly.

---

GA

gary sandstrom

WOW !!!!! i am finding it hard to believe anyone getting bad service from this location ....but you gatta love sensitive men ..... maybe you guys should join a womans sewing club ...or perhaps the battered womans shelter for some relief ....i personally have had nothing but great 5 star service from this location in particular the owner of the store , " patrick " has always been pleasant and helpful i use this store a couple of times a week and i love his sense of humor , i look forward to going there he always makes me laugh , it sounds as if someone was having a bad day when writing there reviews about this store , anyway 5 stars from me ........ gary s

---

MI

Michael Guisti

In total I have had a box here for about 7 years. Patrick and his staff are extremely nice to me as I Im sure they are to all of their customers. I have very routine needs I receive packages there and I drop off packages. I only ship UPS items at Patricks location. Thats who he represents and he does a fantastic job with it. Patrick is very conscientious and it trickles down to his staff. His location is extremely neat and well organized I have great faith in Patrick and would recommend this location to anybody. It is very close to both the 5 and 55 freeways as well as being on the border of Tustin and Santa Ana. Job well done Patrick!

---

---