Sofa Outlet Custom Comfort

Category:	Furniture Store
Address:	25 43rd Ave, San Mateo, CA 94403, USA
Phone:	+1 650-570-5534
Site:	sofaoutlet.com
Rating:	3.4
Working:	Closed 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 12–5PM

Location

Photos 88

Reviews 14

Dfs Timez

Customer at Sofa Outlet. Palo Alto, Ca After buying a sweetheart of a fixer-upper in a beautiful, coveted part of the SF Bay Area, I was super excited about re-creating the space to make it a home my family and I couldnt wait to return to, a home in which we would entertain often, a place to create a new set of memories. Truth be told, I think I have pretty good taste and I do love to shop! But I found that shopping to redecorate and remodel was a whole other level than say, shopping for clothes or even a home accessory here or there. Admittedly, when I first went to the sofa outlet in San Mateo, I was feeling a little overwhelmed. They were the 4th or 5th stop that day and as I wandered around the showroom I was in a bit of the daze. Kimi approached me, let me know shed be there to help and just welcomed me to walk around. There was no pressure, just a very casual friendliness. That day we left without purchase, went home, had a glass of wine and called it a wrap. I went back to the sofa outlet the very next day. Wed seen a couch there that caught our eye, we wanted something a little different/unique so I went for a second look. Thankfully, Kimi was working that day as well. I asked her to see the couch, we talked about it and the next thing I knew she was helping me customize both the couch and a beautiful, comfy and sophisticated leather recliner. That was 5 months ago and today my home is even lovelier then I couldve imagined. The team at sofa outlet has provided exceptional guidance on many levels, including design, aesthetics, continuity and flow. They are always mindful of budget and so they help us to prioritize, mixing custom-made pieces with "off-the-shelf," with creative ways to incorporate certain existing pieces. Ive had the privilege of working directly with Kimi and Sadii, both of whom are creative, enthusiastic and very collaborative designers, theyve been a dream team!

Karim Fikani

NEVER BUY FROM THIS PLACE!!!! We bought a very expensive couch from there. It tuns out that it was extremely firm nothing like the one we tried in the store. I called and they told me that it will get looser but if after a month youre still not satisfied we can change the cushion with no extra charge. Obviously after a month it was still firm and didnt get any looser. I called again to tell them that Im still not comfortable with the couch and the shocking part was that they didnt care about how we felt about the couch. They said that they couldnt do anything about it!!! a month ago they said that they would replace the cushions and now they dont wanna do anything about it. Clearly they dont care about customer service. As soon as they got their money they wont answer to your complains. Again never buy from this place and go with Crate & Barrel at least they have an excellent customer service.

A Private User

This place is amazing - Great service, good selection, good quality furniture. The personnel were extremely helpful, friendly, and cooperative. The owner even came out to my house and did measurements and recommendations. I got custom sofas, a rug, end tables... the service people even helped guide me to what features of the sofas might be particularly useful (or non-useful) to my house, such as using their custom designed sofa "cuddle corner," or getting me to include a sofa arm on another sofa that I initially was going to leave off to leave space - they pointed out guests like to lean against a corner, I hadnt thought about that and would have been unhappy with it eventually. Plus, the prices were very reasonable for custom work.

A Private User

We went to this store twice. The first time we were in sweats, the second time we were dressed up. We noticed that sofa prices were about $100 more expensive when we were dressed nicely than when we looked like students. We also noted that, when we got serious about a sofa, there were always additional costs. "That one has a more expensive frame." "That comes only in these fabrics." "That costs more because its a European design." Perhaps they have good sofas and perhaps they dont. I dont know because we left. But know your sofas BEFORE you go to their store, and be prepared for NYC-style sales tactics.

John Kimsey

I just got the most amazing grey modern sectional from this place in San Mateo. I needed something right away. My family is coming next week to stay throughout the holiday season and the only thing I have in my house now is a loveseat. I found a floor sample sectional that was almost exactly what I was looking for. The only thing was that we weren’t looking for a sleeper, but it ended up working out that now my parents didn’t have to sleep on our old air mattress.

Sophia K

Looking for a well-made, quality sofa has been quite the undertaking. With so many different stores to choose from now, along with everything online, furniture shopping is not what it used to be. Sofa Outlet was a god send. Being budget conscious shoppers, Sofa Outlet was perfect for us. Collette was such huge help. She helped us pick a sofa in the size we needed and fabric to go with my husband’s recliner. Definitely ask for Collette when you go in.

A Private User

i would give this 0 stars if i cud but since 1 is the lowest, i had to stick to 1 star. the salespeople are horrible and extremely rude. i had to call them over more than 5 times before they responded and when they do help they just go back to what they were doing before. horrible service. when i sent them an email on what sofa i was interested in, they didnt even bother to reply. HORRIBLE SERVICE. I WILL NEVER SHOP HERE AGAIN

A Private User

This place is rude. I ask for custom quaility, they show me china sofa! I no want china sofa, I want nice American or Italian--quality material. They try and trick with fast talk and excuse but thin material, cheep wood. Funny its still a business. Owner lady crazy, just talk on cell phone and talk to dog. Rude place never go back.

Michael Seaton

I have ordered three sets of couches from here and have never had a problem. The best part is you can pick your material and styles. The women in the shop were more than helpful about assisting me in picking out patterns and style of couch. They all have lasted and were delivered usually within two weeks of ordering.

Ashley Nouri

Such a great store. Friendly staff and you can get just what you want made to order. I had a hard time finding a place for a while to pick a sofa that was elegant, and comfortable for my boys at home. (Cleanable fabric a must) Sofa Outlet really does have it all Thanks ladies. Support Local.

Dariush Sarrafzadeh

Great quality and selection of sofas, chairs and tables. Staff was very friendly and helpful. They helped review the best layout for my unit and provided great advice on fabrics etc.

Judy Lovejoy

Got a custom apartment-sized couch here 10+ years ago and its still in great shape. Good quality furniture, great shopping experience, and very helpful customer service.

diala rbeiz

Hate this place and its employees. They do not provide you with what you are promised. So unprofessional! Will never purchase anything from there again.

Earl Friedberg

Bought our brand new sofa here. The staff was super friendly and helpful, even when our order was messed up.