The Futon Shop

Category:	Futon Store
Address:	5021 Almaden Expy, San Jose, CA 95118, USA
Phone:	+1 408-978-5696
Site:	thefutonshop.com
Rating:	4.5
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 56

Reviews 7

Eriko Yamato

We have been thinking about getting a futon couch for accommodating guest from out of town. I was not sure what the cost would be as I have never gotten one. When we went to the store Sheng was with another customer but greeted us and asked us what we were looking for. When I saw the price tag I was surprised to see the prices as I they were more expensive than I thought they would be. However, it was Memorial Day weekend and they had very good sales. The organic mattresses looked attractive but they were quite expensive so we went with the standard one. There are less expensive futon beds out there but the frames are flimsy and the mattresses are not as comfortable. The whole idea of us getting a futon bed is that when guests come over they dont have to sleep on a blow up bed and be comfortable. You get what you pay for. The wooden frame looks very sturdy and easy to pull out. We had three different choices on color for the frame and we got the black walnut. All of their mattresses and covers are made to order (in SF) so keep in mind there could be 2 to 3 week lead time. It is quite impressive the different fabrics and color you get to choose from for the cover. We got the standard mattress type and the medium level collection. Sheng helped us pick the right mattress based on the usage. Since they make their own mattresses if your mattress goes bad you can replace it. They do have a 7-year limited warranty though. Or if you want to change the color of the cover you can always purchase a new one. We had picked a very light cream color but Sheng was kind enough to suggest a darker tint and we got the khaki. He also mentioned that we should get the rubber pad as you will need it to stop the mattress from slipping. He was very honest with us and said that we can get it for cheaper at Walmart next door as all you have to do is cut it to size. We appreciated the fact that he was straightforward with us but for the price difference, time and effort, it just made sense to get it from them. The delivery is $70 and only $40 for assembly. We got a queen size futon bed for $1158 including delivery and assembly. Since they have the bed frame in stock, we are getting the futon bed in less than a week. I highly recommend shopping at the Futon Shop if you are looking for quality futon beds.

Chad Dreveny

The shopping process was absolutely great! She spent a lot of time answering our questions and was very helpful in picking out a frame and mattress. She even steered us to a cheaper mattress model because it was a better fit with what we were looking for. The ordering process was a bit confusing however. Their system is quite antiquated and hard to understand. We ended up double checking the descriptions of what she entered, but eventually we had to just trust it was all correct. Delivery and setup of the frame and futon was great, but the pillows didnt arrive with the futon. We were assured theyd be shipped separately. But a few weeks and phone calls later, the pillows eventually were shipped. Unfortunately when they arrived, we realized they were incorrect. A mistake was made when she typed in our order, even though the descriptions were correct. Once we made them aware of the problem, it took a few more phone calls and they agreed to fix the issue. However, since the option we thought we ordered was a bit more expensive, they werent willing to absorb all the cost to fix the mistake. Overall the shopping experience and setup was great. However, ordering, follow up, and trying to get mistakes corrected was frustrating.

Parijat Deb

We visited the Futon Store in San Jose today and the experience was excellent. The person in the store was very patient with us and explained us everything there was to know about Futons. We were new to this, but we left feeling we knew a lot about Futons. He explained us about wall huger frames and we finally decided to buy one since it gives so much flexibility in terms converting to a bed when required without having to move the Futon at all. This was pretty cool !!! Also, he explained us about the various mattress options we had and helped us choose one that would fit us the best based on our exact requirements. He was not pushing to sell the most expensive of mattresses,but the one that suited us the best and this kind of attitude is not something that we see at a typical store, . In short, this was one amazing experience and I would highly recommend everyone to visit these folks if you are looking into buying a Futon. They are good !!!

Lakshmi Venkatachalam

Knowing the harmful toxic effects of normal mattresses I did not want to go in for another run of the mill off-gassing mattress & thus the search for a cotton futon mattress started that drove me literally crazy!!Finally-The Futon Shop came across as that one stop shop for mostly all that I was looking for - Egyptian cotton & soy foam based natural futon mattresses at affordable prices with no petroleum or synthetic stuff in it & natural fire retardant so you can rest assured you are sleeping on something healthy!! Their selection is pretty good & they have mattresses to fit every budget.The showroom manager & service was pretty friendly & open to all queries.I am very happy I chose them for such an important purchase & would recommend them to all friends for the great combination of all you would want in a healthy mattress for your family!

A Private User

We purchased a Futon from this store and it was supposed to be a Christmas Gift. Not only did they not deliver it before Christmas when we called they said that it would not arrive until after Christmas!!! Which is irresponsible of them! They promised us that it would be delivered before Christmas, We had specific delivery instruction. They then apologized and said there was some mix up on there end, even so would not refund us our Delivery cost, they then stated that the Futon would arrive the week after Christmas, So far we have not received anything and we are headed into 2009 now!!! All our calls went unanswered! I AM EXTREMELY DISSATISFIED WITH THIS COMPANY AND WILL NEVER DO BUSINESS WITH THEM AGAIN! AVOID AT ALL COSTS!!!!

William Teeple

We had a really great experience at the Futon Shop in South San Jose (Almaden Expressway). I had done some research early on about the different types of Futons and how they operate, but it was much clearer and easier to see in the store the operation of the units as well as the different styles and feel for the mattresses. The staff was very friendly and helped us decide on the best mattress and frame for our specific needs. We ordered on a Sunday and by Thursday we had the unit, matress and pillows we ordered delivered and they were so fast in setup, that it only took 20 minutes from begginning to end. Very enthused and happy. Highly recommend!

Lily Thuy Sarina

Amazed at the great customer service provided by Sheng! I needed a new bed since mine just went in the dumpster due to mold from my drafty room. I had no idea what I was doing or what I was looking for. I just knew I had to get one that I could sleep in and also use to sit and play hours upon hours of video games. Sheng was very patient with me- showing me all the different options, giving suggestions, etc. I asked a lot of questions and he knew all the answers. He was very professional and very personable. He gave me an estimate for 3 weeks in order to get my new futon and it arrived in less than a week! Definitely would recommend going to see Sheng!