FedEx Office Print & Ship Center

Reviews 6

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Adalee Alvarez

Ive had 2 experiences with this store and both have been utterly horrid! The first time I went I spent 15 minutes in line waiting to be helped when there were at least 5 other people in the back dawdling around doing nothing other than sitting down and messing around with their smartphones.When I finally got to the counter the woman told me that she couldnt help me because the service I needed was shipping and she didnt do that. Yes I needed shipping and all she had to do was scan the bar code on the prepaid label on the box and hand me my receipt, which is not that time consuming. I know this first hand since every 3 months I ship my rented textbooks back to the companies I rent them from. Today was my second visit, and it was just as bad as my first visit. I had first thought Ok you know maybe the first time I went was one of the stores off days, we all have them, but Good God was I wrong. Again I needed to ship two packages with prepaid labels. The line was much shorter and when I got to the counter I was quickly attended. The lady there tells me that the first package is all in order. But when it came to the second package (a book) she took the box, closed the flaps, and began shaking the box every which was for about a good minute. When she finally set the box back down, she shoved it towards me and told me that she couldnt ship it because the book in the box moved too much. I have to say I stared at her in disbelief for a moment or two. Why? because the book did NOT move as much as she claimed it did. Why? because the box I used for the book was the PERFECT size for the book. Yes the book moved around but only about 1 cm, 1.5 cm to the sides which is just enough room for the recipient to be able to take the book out of the box! She then proceeded to tell me that the box needed filler paper to protect the box so that when they placed a heavy object on top the box wouldnt split open. Why would you even place a heavy object on a small box? Then she began to charge me $3.99 for the filler paper. I mean are you KIDDING me $4 for paper thats going to be thrown away when it gets to its destination? I told her to not bother charging me for the filler paper that I would do it. She seemed quite annoyed that I had said this and began talking to another worker next to her. She finished this conversation with the worker and the workers customer BEFORE giving me my receipt for the first package. The conversation that she was having with the other customer was extremely rude. Im honestly surprised the other women (customer) didnt yell or shout with her. Honestly the only reason I went to this FedEX location was because the next closest one to me is a 45 minute drive from my home. NEVER making that mistake again! WORST customer service, Disgruntled employees taking it out on customers, Rude, Obnoxious, Bad Attitudes,. Next time I think Ill spend the extra gas driving down to the other location rather than deal with these people again. AVOID at all cost unless you like being disrespected.

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Joe Ace

I recently visited the Fed Ex Kinkos in San Bernardino, ca to drop off an Fedex ground parcel. Since the Rialto Hub closed, I use the Fedex main in Ontario or another kinkos what ever I am close to. I have used the San Bernardino Kinkos 3 times no problems. This time today 12/13 around 3:00, I proceeded to drop off a parcel as normal, it is already label ready for pick up as usual, I left on counter and seen a kinkos FedEx worker approaching from behind I kindly said if it was ok to leave (as usual) on counter, as I normally do, she first said fine, As I was walking away she asked me what was in the parcel, which in the last 10 years of shipping with fedex never have been asked. I answered, and she pressed on top of parcel saying they could not take it,since she could pushed down on top and it went down, It had packing paper to protect item on bottom which were plastic cartridges which would not damage. I shipped these items out every week no problems, she said she would not take it, I did not want to have an argument over this, so I pick up parcel and said I will take to main Ontario Hub for shipping. I dropped off, no problem at all, I asked clerk just to make sure if she saw anything wrong with parcel, she said no!, Either the Blonde at Fed ex needs a crashed course in correctly identifying packages and not judging people because the way they look. I will definitely not using that location at all any longer.

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Cesar Acosta

Ive been coming to this kinkos for many years and not till tonight it was the worst experience tonight. First i was waiting in line for several minutes till a older gentlemen came to help me and when i asked for their paper book to see the kind of paper i wanted to buy he gave me attitude cuz he had to reach over and get the folder, and then after that was all done i went to print my images on the paper and the printer was way off on the colors i wanted i brought it to the old gentlemens attention and all he couldnt say is that it was my fault and i didnt know what i was doing, im no professional graphic artist but i do know my way around many designing programs, and he was just rude the entire time he didnt offer to help me in any sort if way and said i had been the only one to ever complain about the printer. It was only $20 but it wasnt about the money it was about the horrible customer service the guy gave me. I will now take my business somewhere else.

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Bud Ellwood

I was there today. This ....,..... chick with an attitude, was blocking the door so I could not get in. She told me I could not go into the store while she was talking to a couple on the sidewalk about some print job that I couldnt care less about. When they finally left I asked if there was anyone else inside the store that could help me. She blew me off and went into her tirade about my package ,with a prepaid label,had to be put into another package before it could be shipped. The additional package was an additional $5.49. I left. Im sure Im not the only customer that will NOT return!

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John Fabrey

Prices are fair. The eqipment is modern. All the equipment is self serve and payment is made through a refillable card at a cash kiosk. The copiers can print documents from flash drives. The staff is polite and helpful. I came in on a Sunday afternoon and they had scheduled only one employee to work. This worker was frantically trying to help everyone as best as possible, but was obviously overwhelmed. I would be cautious visiting this area after dark. There are plenty of other "nice" areas nearby they could place the business. Well, maybe they are getting a good deal on the rent?

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brentne young

horrible was not acknowledged by the MANAGER & 3 other employees. waited in line SEVERAL times . they did not greet me as I walked in nor state that they would be right with me after making eye contact with me several times . the staff seen me struggling for help and not one person came over to see what was going on. worst staff ever. & to make it worse they were all women . smh Im in the retail business & this is not how you treat customers . wont be going back

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