CarMax

Category:	Used Car Dealer
Address:	2750 Stoneridge Dr, Pleasanton, CA 94588, USA
Phone:	+1 925-600-0741
Site:	carmax.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 100

Reviews 30

Sudhir M

Last night I had put HOLD on a car that was in New Jersey. Next day a salesman from my local CARMAX dealer at Pleasanton calls me and asks me about my hold and says that if i put a hold online the car cannot be released from the place of origin and wanted me to call them and ask them to release it and provided me their number. I did not release the car because i did not want to lose the car and decided to meet with the salesman who had called me and make sure i secure the car before i release the hold on the car. I take the day off work and go to CARMAX at Pleasanton and ask for the salesman who had called me. He came met me and asked which car i was interested in. Once i gave him the details of the car he said he is moving away from the job and referred me to another salesman. This guy called the New Jersey out let and they told him some one else has placed a hold on the car and its gone. So who released my HOLD.? I asked to see the sales manager, her reply was that someone had put a hold on the car the same time i put a hold on the car. If that is so why would your salesman call me first thing in the morning to confirm my hold & appointment? These guys are dubious and very dishonest in their dealings.

Samir Boutros

I went here to get a coolant leak fixed and my key and it took them almost 2 hours to confirm with the warranty company and they had a service of taking you where you want while you wait and we used it and they took almost 45 minutes to pick us up when we wanted to come back. To top it all off when they finally got approval they couldnt work on it because it was GM jurisdiction and the key problem they claimed to fix and it stopped working the following day. The people were nice overall but the service was not that great.

dipesh raj manandhar

The dealership has lots of cars to browse. The doors are usually open so you can get the feel of the interior etc. What I like is that there arent pushy sales folks while Im browsing. There is however a appointment based sales support where if you wanted to do a test drive, youd have to sign-up beforehand or when you walk in. And depending on the day, the line to get a sales agent can be long.

Chankyung Park

I went there to sell my 2012 Fiat 500 sports which I bought from Fiat dealer shop last year. Overall services are five stars and Especially Nick was an amazaingly nice person and helped me to understand entire process of selling my car. I have met so many dealers since Fiat was my 5th car in Cal. Nick and Carmax in Pleasanton was the best of all dealer shop I have ever visited.

Christopher Hughes

Went in to sell my car and found a friendly and courteous staff. Ended up getting the offer I wanted so I let them buy my car. Painless experience other than the long wait time as they were pretty busy that day (sat afternoon) even with an appointment which moved me to the front of the line.

Jennifer Low

Great car buying experience here! No pressure, helpful and informative sales people. I also sold my car to them and they gave me a fair price after they test drove it and looked it over. They took care of all the paperwork and cut me a check all within an hour! Highly recommend CarMax.

Gaines Coleman

Efficient, no nonsense way to sell your car. Avoids the hassle of listing it yourself, and dealing with strange folks knowing your address and phone number. They also had a nice inventory of recent cars on the lot. Will come back when I need another car.

Sethuraman M.S.

While Frank Demasi was a great sales consultant who worked with us and walked us through many car and SUV models to help us decide what we wanted (and this rating is for that), their used pricing was not really convincing for me to move ahead with them.

tracy levy

No haggle. Great service. Knowledgeable of vehicles. Smooth deal. Lots of options. I saw my car online and set up an appointment. Got a follow-up call from the salesperson. The next day my car was ready for me to test drive...

David McIntosh

Terrible customer service. Gave me an insulating rude low offer on my car. Dont go here, I sold my car for $3k more than they offered in less than 24 hours to the first person who looked at the it. STAY AWAY!!!!!!

Stephen Wolf

Well the offer on my car was poor..but that isnt too surprising. They did it efficiently and professionally so cant really complain, just know what you are getting.

Courtney Emerson

Bought my car here and and 3 weeks after had car problems already. Several other customers also had car problems right after buying their car from here.

Matt Raye

Quick and easy. They gave me a very fair offer. From the time I walked in to the time I left it took just over an hour.

Matthew Bogdanov

Easy to call and make an appt. Easy to find someone to talk to. Quick and painless for a quote to sell your car.

AshleeAnne Hernandez-Thompson

Id recommend this dealership if youre looking to get either a used or a new car. Ask for Cierra, shes the best.

Benjamin Hernandez

Large selection from many cars. They keep a good deal of cars in the back lot, so visit the website for more.

Audrey Ybarra

Great car buying experience. The service department is Awesome! Thank you Mr Wylie for your help!!

Jack Black

Full synthetic oil change plus a referral to one of the best German mechanics in the bay area.