Livermore Ford Lincoln

Reviews 3

AL

Alicia Williams

The purchase process was ok. The usual hard sell for all of the add ons. Salesman was not very knowledgeable and the finance manager was a slick fast talker. Of course we let ourselves get talked into buying the extras. Our fault, not his. He was doing his job. Just know what to expect when you get in there. Once the papers were signed, we got the keys and it was goodbye. No walk thru of the vehicle to explain the features or anything. I have 2 big, now huge issues with this dealership. First is their handling of DMV paperwork. We purchased this vehicle at the beginning of July. This is now March and despite many calls to them and filling out new paperwork, we still dont have the license plates. This is absolutely crazy. Whenever we call, it is always someone elses fault and they are usually not there. Getting a callback is 50/50 at best. My second issue is with the service department. We purchased the car used and later we found that there were things that needed to be taken care of like some dings and chips, rear air conditioning, outside automatic door lock mechanism was not working consistently, missing Nav card, Head rest DVD players didnt work and we had no instructions, bad lift gate among other things. We actually had quite a list. Getting them to followup on that was like pulling teeth until I posted a bad review and then they were on it. We took the car in and left it for several days. They finally called us to come and pick it up. The service writer walked through the fixes with us. Door locks were fixed and Nav card installed, yay we are off to a good start. The problem we had with the Air Con was with the overhead vents in back. One of the vents doesnt blow towards the seats unless you direct it at the side window. That was their fix, point it to the side window. Even then it isnt a very strong flow of air. They told us that it was fixed but I dont call that a fix. She called out the technicians who couldnt fix it because it wasnt shown on their schematics. The technician didnt even know how the plumbing was routed. It is actually a design flaw that my husband solved later. The DVD players still werent working, but it turned out that they were not being turned on correctly. Makes it hard with no documentation. Lift gate was supposedly working. They disconnected the battery and reconnected it and that was supposed to fix it. Well that was a joke, because one month later, it stopped working again. It will open about a foot and then close again. Same with trying to close it. It closes down about a foot and then pops back up. When it first started happening, I closed it expecting it to go all the way down only to have someone come to the door and tell me my car was open. On the plus side, the dings and chips were fixed and it looks great. The technician skills at this shop are more to the level of mechanics helpers than anything else. My husband is a mechanic with 40+ years of experience. He could have fixed this stuff but why should he waste his time to do it when they were responsible for fixing it and we had all of the extended warranties? Plus, why should we pay for parts when it is their responsibility. Bottom line is that once we get our plate, we will be done with this dealership. We wont be bringing it back there for any remaining repairs. When I have time, I will be searching for a Ford dealer that trustworthy so I can get my lift gate fixed once and for all.

RE

renee MIZUHARA

At first my experience was not going so well we came in the weekend of 4th of July the car we decided on had something wrong with the paint job so we started over and finally decided on a different color came to find out that you cant do dealer trades on the weekend which I understand. So the guy we were dealing with told us he found one and he will have the car here on the Tuesday we said okay thats cool we will come in on Friday after work to pick up the car. On Tuesday we get a call that the cars not there he didnt get it the deal fell through and the trade didnt happen but he will keep looking we said ok since we couldnt come in till Friday. Friday came around and we get a call that theres still no car coming in for us because the one he had coming got sold so he is still looking for one but he had a 2017 of the same color and exact car I wanted but he wouldnt make the deal for the same price that we had agreed on for the 2016. At this point I was ready to go somewhere else and give someone else my business I started looking on the Internet for other dealers that had the car I wanted. Later I get a text form Marc Caviglia asking me to let know what exactly Im looking for I informed him I did not want to do business with ford because of the bad experience that I just went through. He assured me that he is a manager there and to just give him a chance and see if he can change my mine to let me do business with ford , so I did. I told Marc exactly what I was looking for he put out emails to friends around other dealerships and started looking for the car I wanted, I let him know the price that we had agreed on for the other car and told him that was the price I was looking to pay. He found the car on Monday and told me it will be there on Tuesday late afternoon. A bit spectical I was not holding my breath. Tuesday came around and did not hear back from Marc yet so I text him and he said hes waiting for a driver to go get the car but said me the window sticker for the car I was suppose to get. Later that day I received a text from Marc saying that the car was there when would I be able to come get it. Since it was so late in the day and I didnt want to keep Marc later than he needed to stay I told we would come in on Wednesday to sign the papers and get the car. We came in on Wednesday and Marc had the car gased up and cleaned already for me. In all I was very very happy with my service with Marc he promised he would find the car and have it for me by a certain time and he fulfilled his part of the deal he told me if I had any questions about the car I can text him or stop by and he will help me figure it out, I have had a couple of questions and I have texted him and he has gotten back to me with the answer and suggestion on how to figure my problem. I would recommend friends and family to use livermore ford but to deal with Marc. Any questions feel free to email me. Renee Mizuhara

CH

Charles Yeamans

I went in person at 11 am on a Wednesday. There were no other customers visible. The sales guy, call him "Flint," shakes my hand and asks if I want to buy an SUV. No... actually looking for a replacement for my daily driver commuter: small 5-door hatch or something. He rolls his eyes and points me to one of the side lots, telling me to meet him over there. He gets himself coffee or something and follows. I start asking apparently stupid questions about the Focus Electric, stupid stuff like whats the battery capacity and how long does it take to charge, and which options/features are on the car were looking at right now. Answers are some combination of "read the window sticker" and "I dont know." I ask to drive it and he says itll be awhile because he has to get the keys. Maybe that was an unusual request. I suggested while he was headed in he could also grab a C-Max key because I was considering that too. He said he didnt want to go on more than one test drive, no, just the one. I stand in the sun answering my own questions on the Ford website and reading the window sticker for 20 minutes while he gets one key from inside. When Flint returns, we pull off the lot and I start driving. I actually like the ride, but Flint feels the need to keep the window rolled down so I may experience the glorious buffeting, so just before getting on the freeway I have to ask him to roll up the window so I can hear what the car sounds like without an obnoxious passenger. We finish out the test and go back to the lot. I ask about driving a Focus ST because that was what I came in thinking about buying. He rolls his eyes and tells me to walk to the other end of the lot and wait for him there while he gets the key. Another 20 minutes in the sun reading window stickers later, he comes out saying he cant find the keys to the three working ones and the fourth has a dead battery and he cant find the charger and doesnt want to jump it. After some silence, I awkwardly ask a few stupid questions like "how much would it cost to buy this car right here today?" He thinks "on the sticker" should suffice and advises theres no one else inside who can tell me anything about rebates/incentives/financing or any other irrelevant topic. I finished up my visit by asking the "cost to buy today" question about the electric, to which he replied "lease it for about 250-300/mo, about 3k down." Again I asked if anyone inside could get me something more specific, possibly even written down so I could look at it. He tells me "I could write what I just told you on a card," and stands between me and the entrance door. I thanked Flint for his time and left. Tracy Ford had me set up with exactly the car I wanted the next day. Thanks Flint for wasting two lunch hours. Hopefully your next customers wont be such idiots.