Livermore Subaru

Reviews 5

RI

Riva Cucina

I cannot say enough amazing things about this dealership. First of all, I received the most competitive pricing on a 2013 Tribeca possible. The next best quote was over $2,000 more! Wayne, the Internet manager who sent me the quote, held the car for me until the next day and could not have been nicer to deal with. I arrived, took it for a quick test drive and was able to complete the deal super smoothly and easily. Everyone we encountered at the dealership couldnt have been more helpful. Now, here comes the unbelievable part. It took me over an hour to drive home from the dealership that night and during the drive, my right leg kept tingling and going numb. I knew right away what was happening...the seat was triggering my sciatica, which hadnt been active for over four years. Long story short, I tried every tweak to the seat possible and was getting no relief. When I got home, I had pain all the way down my leg and up to my lower back. I was incredibly distraught, as we leased the car for three years and I surely couldnt drive a car that would cause this discomfort. I decided to call Wayne in the morning to see if there was anything I could do. I searched online to see if dealerships would typically allow you to return a car within the first 24 hours and all sources said it was next to impossible and the dealer was under no obligation to do so. I called Wayne and explained the situation to him. He couldnt have been nicer. He said he would check with his manager and asked that I continue to try to manipulate the seat to a more comfortable setting. When this was unsuccessful, he said he and his manager did not want me to be uncomfortable for the next three years and agreed to take it back (this, after I had put over 130 miles on a brand new car on my drive home and back!). I was shocked and so grateful. Wayne and his team are examples of truly kind human beings who put my comfort above their numbers. This incredible act of kindness was an inspiration to me and I just wanted to share with you all how amazing Livermore Subaru is as a dealership and a team of compassionate and truly good people.

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BR

Brittany Huntington

I loved my experience of buying a car from this dealership. From the very first day of gathering information and going on test drives, to the day when I actually purchased my car, to the day of my first routine maintenance, I have been made to feel like a truly valued customer. During the test drive and purchasing phase there was absolutely no pressure to buy a car or to make any sort of snap decision. The salesman (Wayne) was ridiculously helpful, being truthful about what he saw as both the pros and cons of the Outback for our family. He seriously came off as a knowledgeable friend that I was just discussing a car with, and never as a sleazy salesman wanting my commission. I was very nervous about the purchasing phase, having never purchased a brand new vehicle before, but it was much less stressful than anticipated and I think I got a great deal. Wayne and the dealership owner have both checked in with me via email since the purchase, to make sure that Im thrilled with the car, and I thoroughly appreciate that. And during my first routine maintenance I was once again pleased with the polite and friendly personality of the employee I spoke with, this time being the gentleman who checked in my car. Subaru seems to be a company that really values their customers and treats them like family, and this dealership absolutely lives up to that standard.

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HA

Hardeep Tiwana

My Subaru Forester Touring 2015 was serviced there 2days back (21 March 2017), since I work during the day, I decided to pickup my vehicle later in the day. I reached there around 6:00PM and paid 398 (almost $400) bill for service but to find that they did not top off the fluids. Thank God I checked it before driving it away based on just "trust". They did not had any service engineer available during those hours, they had only sales team. Sales guys promised to escalate the matter to management and get it fixed. But how do you fix "trust" that was lost because of poor service? How do I know if they rotate tires and did whatever they had written in their checklist? I had to drive 20miles again. Their service manager tried to convince me that to that engine coolent below "low" mark was normal. He said a cool engine will pull fluids in and a warm engine will push them out(whereas I just drove 20miles, but fluid levels were still below "low" mark) My question was why do this vehicle have "full" mark and some extra room on top of full mark if below "low" mark was normal? I got them filled out after insisting (why would you not do something at very first place that was supposed to be done and customer has already paid for?) They need a lot of improvement on customer management. "Trust" is important component to build and maintain customers.

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CH

Christopher C

I bought a used WRX. Everything was good until I realized they forget to smog the car. Fast forward 4 months, DMV tells me I need a to contact the dealership because my car is still not registered. I call to set up a an appointment to get it smogged. I do not live in the area so I asked to have it on the weekend; no way I plan to drive to Livermore after work and fight hours of traffic. I also asked and expected to be compensated for their mess up, so I asked for a complimentary oil change and to pay for my gas to and from. (100 mile round trip) They declined the oil change which I thought they would, I mean why would they want to make me happy anymore? I had already bought the car. Gas and the smog should already be on them. Ok back to the appointment; I spoke to three people and the could not secure me a smog appointment and asked if they could get back to me in a few minutes. Needless to say it has been more than a few minutes, more like 1200 minutes and I am sitting here writing a Yelp review with am unregistered car waiting...I have nothing for them so I am now unimportant. I guess I will google to find out if I can return the car since they forget to smog it. Cheers

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JA

James Caron

Well another story of waiting on service center. Took the car in on sat morning, they told me they think they know whats wrong but needed to keep it till monday to know for sure. They asured me it would be first priority monday morning. Its now Tuesday with no word on whats causing the check engine light. Called Monday and this morning no call back. Two days off work and Im sure the car isnt fixed considering they havent even told me what was wrong. I will update if I ever get a call back.. Update. So they called me today and said they had to order a part. 5 days in their shop to fix an o2 sensor that takes maybe 15+ min to replace. Cost me well over $400 for a stinking o2 sensor. Definitely the last time I go to this dealer. They also tried to get me to get me to adjust the valves which would have cost me over $2k. I love Subaru but will be taking my business else where. Final update.. took way to long, but in the end they only charged me for parts. I guess the best way to make someone happy is in the pocket book. Im satisfied with their apologies and with the discount. Will give them another chance in the future.

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