Category: | Pet Supply Store |
Address: | 8852 Washington Blvd, Pico Rivera, CA 90660, USA |
Phone: | +1 562-566-4029 |
Site: | petsmart.com |
Rating: | 4.3 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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Krystal Cortes
My first experience here was probably less than a year ago to get my pet groomed and the women there hardly seemed to understand the way I asked to have my dogs hair cut and that I wanted the special shampoo because his skin is dry. When I returned to pick him up I noticed he had a ton of dandruff and as always they explain how the grooming went at the end. She told me she used the regular shampoo and I told her I had asked for the special one, she then said "oh yeah, thats the one I used", clearly it didnt seem like it. I left home and noticed a bald spot on him too late! Months later I went back to try the place out again since I hadnt seen that women there anymore. I explained to the groomers That Ive had a bad experience before and I just needed him to be taken care of right. The groomer reassured me everything would be fine. When I retuned to pick him up I asked to do an inspection on him before I paid due to the fact that their slogan is "if youre not satisfied, its free". Well as I was inspecting him I felt all the groomers eyes glaring at me and even the grooming manager asked "are you looking for something?" I felt rushed so I just paid for him. Once I went home I noticed to small cuts on the inner part of his thighs. I returned to complain and the grooming manager insisted that something happened at home within the ten minutes that we left. Then stated "Im not trying to call you a liar, but I watched you inspect him". I left, pissed. Now I found that he has a cut on his neck. Hes not a damn wild animal. Hes a small indoor dog that lays on my lap just to cuddle, not a dare devil out running through shattered glass. I dont plan to return to this location, Either on to Petsmart in Downey nearby or to the other gang, PETCO.
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Gabriel Zamora
Ive been here a number of times with my stella. Shes a maltes/poodle mix. She was a mess. I took her in to see Michael and omg.. Shes so adorable now. He never lets me down he always does a great job and stella loves him!! Hes great with the animals Ive seen him interact with the pups and I can tell he loves animals every pup gets his special attention!! If u come to. This petsmart hes the one to see... No Disrespect to The other groomers Ive never seen there work... Thanks Michael sum 1 give this guy a raise!!!!
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Bubu Trejo
Worst place ever I walked in to buy some fishes the guy asked alot of questions and isisted for me to buy products and return another day for the fishes like wtf is your problem it pist me off like your their to assist me with what I want not with what u want I hate this place never going their again... And also I a Was walking around the store looking for someone who I went with and they were just following me... I dont recommend this place to anyone
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Ray Castillo
Wont be shopping here anymore, the lady working in the fish department was trying to tell me and my kids how many fish I was allowed to buy and she wouldnt let me buy an algae eater (which isnt an aggressive fish) because she said "It will eat my other fish". I told my kids "well get our fish somewhere else" and walked out.
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Sinfulpleazure
This store is awesome. Customer service met and exceeded my expectations. Their knowledge, friendliness and CS is amazing. I take my pet to get groomed there frequently. Priscilla her stylist is soooo nice and friendly. I will be loyal to pet smart.
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Aaron
We adopted a dog here. The service and recommendations the staff made were above and beyond anything I had thought. They were very patient with the different dogs our son wanted to spend time with.
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Luis G
Disappointed. Needed crickets for my dragons but employee was more concerned with helping co-worker (who was off the clock)out. I thought paying customers came first.
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Thalia Baez
They tend to have sales on dog food every now and then so thats my go to. Customer service is great and I love how they approach you asking if you need help, great plus.
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caren bites
I go here for all my cats things. I have adopted two cats from then and the way the help and the service they provide is great. Great place helpful friendly service.
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Jenny Perez
First time there and I paid for the worst service ever. When we picked up our dog she was still wet and to make matters worst she had poop all over her behind.
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Andie Felipe
Very little variety and not well organized. As I walked through the cat food aisle, I ended up looking at dog food.
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Miriam Mairena
Excelente, Melissa fué una gran ayuda,
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Deedee Velasquez
Great customer service, friendly staff. It would be great if they added a Pet Hotel.
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Robert Acuna
The customer service is great here - I had a return today that was done seamlessly.
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T Walton
Very good location. I bring my pups here for supplies, training and grooming.
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Fatima González
Muy ordenado y limpio
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Victor Montoya
good clean helpfull environment.... cute red headed cashier forgot her name
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Shelby Frizzell
Dont have snack buffet like Tennessee but our baby poodle pickup a new bed
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Jacob Alvarez
You can find a lot of healthy doog food but the prices are way too high
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Crystal Torres
I love this Petsmart!! Friendly & Fantastic Customer Service!!
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Ashley Becerra
Not many workers but they are very nice, favorite pet store
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Lawrence Turgeon
Great selection of pet food. Hot ass employee helped me out.
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Javier Ayala
Easy to get my little girls food and little guys snacks.
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Myshelle Leonard
Has a lot of stuff usually helpful,good dog and cat toys
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cheche López
Excelente
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Kevin Maldonado
Quick easy friendly... prices lower than Amazon
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Jorge L. Reyes
Went in there for dog food. Was very welcoming.
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Alfonso Alcántara
Ask for Janet, your pet will appreciate it.
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Valentin Dorado
Nice clean store and friendly employees
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Brigette Avila
Very friendly and clean environment :)
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Nadeem Yahya
Best pet shop professional Service
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john ortiz
Nice clean and very nice people
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Nelson Henriquez
It was fun , enjoy your visit.
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luisa sasso
Best customer service ever!!!!
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Arvin Gonzalez
Employees are very nice.
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Mystery Dinner Productions
Good, friendly people.
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natalie gomez
Nice amd organized
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Sara Turcios
Too much attitude
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Julio Calixto
Nice and friendly
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Jennifah None ya Buiznezz
Nice employees
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Maggi Mccullah
Excellent
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Leo Orn
Awesome