North Bay Nissan

Reviews 4

FO

forest kirk

Im going threw a process right now with Nissan with what I think is going to be considered a lemon car. I have an Nissan Altima Hybrid that keeps breaking down about every 5 - 10 some times if your lucky you will make it 20 miles before the care just decides its done driving and shuts off. Leaving you to coast to a safe place. I brought the car into to the Nissan Dealer ship in Santa Rosa it took them 5 days to get the car back to me, 5 days with no vehicle (they have accommodations but refuse to give them out to customers). So I get my car back the put 60 miles on my car give it back to me dirty and with a bill of course, which was expected minus the dirty car. The car lasted about 5 drives around 70 miles and the car decides that what ever Nissan did to it.(nothing but reprogram the computer and bill me) the car didnt like and no refuses to run. I call Nissan back the tell me the can see me in 3 days and refuses to give accommodate me with a vehicle even though Im stranded with a car load of kids on the way camping and the kids parents were already at the camp site hours away. I tried to call management with no success, first off the will not return calls and if you try to keep calling them they will avoid you until about 445 and then tell you there is nothing the can do for you today its almost 5. You can try to tell them you have been trying to get a hold of them all day, will not make a difference. Now they want to charge me to diagnose and fix a problem that I just paid them to diagnose and fix again. They will try to take your money at Nissan, treat you like garbage, and then when you come back unsatisfied (of course) they will try and send you to one of there competitors. I will keep every one updated with reviews of my progress with them and the treatment they give there customers. Please dont reward these crooks with your hard earned cash I spent the time writing this review so you do not also have to learn the hard way as I did. The manager I spoke with manager Randy in services, dont expect any ethical business from this guy. And the General Manager Ben Hannah doesnt answer his phone or return calls Im not sure if this guy really exist but if you have a problem he is the guy you need try to get ahold of. its to bad they dont put there home addresses up some were id just go wait on his door step.

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SC

Sc S

I have purchased many vehicles, both new and used. I usually know exactly what I want to buy and pay, and research inventories before I contact dealers. That was the case with the xTerra Pro that I purchased from North Bay Nissan two weeks ago. Early on a Monday I called requesting Sales and Bruce took my call. Told him exactly the vehicle I wanted and requested that we agree on a price quickly over the phone. We were able to do that with a minimum of calls which I really appreciated. We then covered a few details, including financing options and other essentials. Bruce also arranged for me to get picked up in San Francisco after I finished work, and in enough time to make the trip to Petaluma before the dealership closed. These arrangements went perfectly and I arrived about 715p. Bruce informed earlier that he would not be working that evening and arranged for Ron to complete the sale and delivery. The car was cleaned and ready when I arrived. Ron suggested a quick test drive and then very patiently did a walk-through of all the relevant features and controls. Ron collected all final details to complete the delivery and financing, and then turned me over to the Finance Manager. Once I was with the Finance Manager, completing the transaction was quick and painless. The only downside to the entire transaction was that I had to wait almost an hour and 20 minutes for the Finance Manager to see me. The date was 9/30 - the end of the month and quarter - and there was only one Finance Manager on duty. This was really poor planning, especially for a busy sales day. It was after 10p when i finally left, three hours after arriving. I had a long drive ahead of me back to San Francisco and work early the next morning. Bruce and Ron have both called to see how I am enjoying the xTerra and to offer their help if anything needs to be addressed. The day after the sale I also received a call from the dealership asking for my feedback on the purchase transaction. This was good follow-up on the sale and very much appreciated. Bruce and Ron were excellent to work with and I recommend them without reservation . Even though North Bay Nissan is not at all convenient to San Francisco, I would contact them first if I decide to buy another Nissan.

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JA

Jan Jirout

Ive just started a lease for a Nissan Leaf one week ago. This is the first time Ive ever leased a car and this is my first electric car. So far it has been a great experience. North Bay Nissan was the first stop on my search for an electric car. Guy Crosbie worked with me and my wife explaining the nuances of being an electric car owner and showing what the Nissan Leaf had to offer and its limitations. We never felt pressured and left feeling very good about the experience. I think Guy knew we were coming back. We visited a few more dealerships and decided the Leaf was the car for our needs. I called Guy late on a Saturday and he told me to come down. Abel was available to answer some questions to make sure the Leaf would meet my needs, he also owns a Leaf and was very helpful. I got the model and color that I wanted and continued with the sales process. Originally I had intended to buy the car but one of the incentives available for the 2014 model was not available for the 2015 and they were out of 2014s. Guy was very professional with this situation and let me work out the decision with my wife. We worked with Andy in the finance department and he was very helpful. After going through our options and asking a bunch of questions we figured leasing was the better choice. At no point did Andy pressure us in one direction or another and were very happy with our choice. Rons been helping me with figuring out home charging options. Hes very knowledgeable and responsive through email. Consistent with the level of service weve experienced at North Bay Nissan. Depending on a fully electric car for my transportation is a new experience for me. Going through North Bay Nissan has made me more comfortable with my choice.

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GR

Greg Karney

Terrible company, with terrible service. Our Nissan Xterras transmission failed at 160,000 miles (bummer but it happens), we purchased a brand new transmission through this dealership with a warrantee. The transmission we received was installed and turned out to be faulty. The check engine light kept coming on and this dealership would clear the code and try and blame the mechanic who installed the transmission. We had to bring our car to our mechanic over ten different times leaving it for multiple days on multiple occasions. For a total of over 10 nights. The mechanic brought the car to the dealership multiple times and also had to we bring the car to the dealership. Throughout this process the dealership did absolutely nothing to compensate for the inconvenience, they did not supply a rental car, rarely returned out phone calls, and never gave anything near an apology. After months of phone calls and bringing our car in they finally did a thorough inspection of the transmission which revealed it was in fact faulty and therefore covered by the warrantee. After which they refused to supply the labor to remove the faulty transmission they supplied, refused to supply labor to install the replacement, and refused to supply a rental car while this took place. They had the nerve to tell us they wasted three hours dealing with warrantee process, while we had months of headaches, hundreds in rental car fees and seemingly never ending frustrations in dealing with this dealership.

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