Sprint Store
| Category: | Cell Phone Store |
| Address: | 499 University Ave, Palo Alto, CA 94301, USA |
| Phone: | +1 650-614-9140 |
| Site: | storelocator.sprint.com |
| Rating: | 2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
Location
Photos 1
Reviews 28
PA
Paul Kennedy
Came in to have my phone fixed, had to wait for the "Tech" who turned out to be another salesman, he played with the kick-stand on the back of my phone (which had nothing to do with the issue) then brought it to the real tech in the back. When he returned he opened by asking me if Im attached to my number, and pointing out that Im out of contract and while saying my current plan is fine he implied I should buy a better one. Nether of those things have anything to do with the issue since I pay monthly for sprint total protection (which has been really great in the past, at a different store). I pretty much stopped him there since it was just a sales pitch and all I wanted was my phone repaired. He was still going at it to my back as I was walking out the door; from 15 ft away, at the back of the store. Wasted 20 min of my life. There are other service centers. TL;DR Went here to get my phone fixed, instead they wanted to sell me a new plan, contract, and phone. Rude customer service.
JA
James Armontrout
This review is for Sprint generally in the Bay Area; Sprint worked fine for us in another city. We moved to the area and found the service was terrible here (dropped calls, missed calls, very poor voice quality, and frequent "no signal" readings). When we asked the Sprint customer service about cancelation they directed us to go to a Sprint store in-person to get our phones checked out. Long story short, after hours wasted with customer service we canceled with a full cancelation fee. If you go with Sprint in this area, check beforehand to see how coverage will be for you. Be ready to either deal with poor coverage or pay a full cancelation fee to switch out to something better. We are now on Project Fi and it the connection is consistently very good.
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Tino Lopez
Terrible. Horrible customer service. There was a young man there with light eyes and shaggy facial hair when I walked in. I cannot remember his name but when I walked in he was on a cell phone obviously engaged in a personal conversation which was extremely loud. I waited about 10 mins until he finally stopped what he was doing to see what I needed. He then starts the conversation with "if you are not the primary account holder I cant help you and Im still helping the lady before you". I left and was not helped with what I needed. Ive been a customer with sprint for years but Im afraid that after this experience I will not be any longer. You guys should at least hire people who greet you when you walk in the door.
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Roderick Alexander
My wife and I went to this location to end our contract & the employee said "No, you guys have been here for years wed hate to see you go. How about we throw in a FREE phone upgrade and a tablet." Naturally we jumped on this as we thought we were being rewarded for our customer loyalty. Days later we find out that he charged us for the phone, charged us for a whole new plan - that we didnt ask for, and refused to acknowledge this ingenious behavior stating that "It wasnt in writing." This store is down right deceitful & deplorable! We were shocked that something like this could happen from such a reputable company. We have yet to have this incident rectified from Sprint.
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Arcelio Zepeda
I was a sprint customer for a long time until I couldnt take the poor treatment and the horrendous customer service anymore. Their customer service is not only just plain awful; its also offensive! I mean, they went out of their way to attack me and, basically, call me a liar because I had a complaint. I was so appalled. Sprint as a company is a terrible mess. I walked out of the store and went straight to Verizon down the street. I will never return to Sprint. Among the worst company I have ever had to interact with. Top two, for sure.
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Christian Accristo
They lie and say they will give you a discount on a lease and the rest of the plan will stay the same. WRONG! They charge you the full price for the lease and add a $40 NEW plan! I have spent 1.5 hours with many phone calls over several weeks to try and correct their dishonest practices.
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Patrick Beatty
Had some trouble with a sim card for a nexus 6p that took over a week by phone and still couldnt get it resolved. Came into the Palo Store and Darwin was patient, knowledgeable, friendly, and fast. He figured it all out and ensured Sprint still has me as a customer for some time to come.
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Ron Samuels Sr.
These people make you hate the city. The worst Sprint store I have ever encountered. I dont see how Sprint keeps customers with the bad service they are giving at this place. They are liars and ignorant of their products and plans at best.
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miguel martinez
Terrible costumer service from employes to management they all dont know what they are doing but they feel like if they get paid by sprint but they should think that without costumers they arent nothing Bret lebeck worst manager ever
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A Private User
I Came here thinking of getting a new phone with a good plan. the employees here were not helpful at all and did not seem to care i was even there. i left and went to the redwood city location and got much better service.
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Maria Vazquez
The associate gave me the wrong information on how to process a buyback. They kept my phone since December 2016 and is July 2017, They have not give my phone back neither my reimbursement.
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Marcelo Ungaro
I walked into the store, besides the two employees and I, the place was empty. I waited for ten minutes they didnt even say hello to me. They dont want my business, somebody else will.
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A Private User
All there employees should be fired and sent to CUSTOMER SERVICE SCHOOL for training without pay. This location should be CLOSED DOWN! Let them feel the unemployed pain for a while.
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Christopher Gradwohl
Dont listen to other peope, these guys are legit. Very nice, helped everyone out in the store even though they were low on staff. Fast, friendly and efficient.
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Kirt Peterson
Im pretty positive they stole my leased phones when I turned them in and now Sprint has charged me $1,200 because they didnt "receive them." Total B*** S***!
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A Private User
Very poor service (over the years). Read these reviews. Agents very often lie, at best are ignorant. The 5* rating must be the manager, who is the worst.
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Prince Preet Singh
Shitest people. Shitest attitude. Shitest customer service.
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Bryson Washington
Horrible customer service. Workers are too slow. Took someone over 30 minutes to help me and its only 3 people in the store with 3 workers
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Hans Gonzalez
The worse sprint store I have ever been in. Employees are the worst and very unprofessional.
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M Ahmed
Bunch of liars including the manager. Dont believe a word they tell you.
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Jose Hernandez
It has a nice atmosphere and the workers their are amazing.
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Reyes Tapia
Muy bueno
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alex coria
5 coworkers here and none of them helping a custmer
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A Private User
5 coworkers here and none of them helping a custmer
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Noel Jimenez
Worst customer service ever even from management.
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Stefan Najmi
I was happy with the service that I received.
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Elijah Williams
didnt help me at all.
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Lynn Leslie
Ridiculous.