CalMoto Mountain View

Reviews 10

TH

Thierry Even

I bought a Triumph Tiger 800 from CalMoto last month, and I have had a series of bad experiences in a short period of time... First I almost wiped from the bike stalling when downshifting .. this was due to the incorrect tuning having been loaded prior to the bike being given to me (new bike). Then within days, Triumph release a promo on 2016 Tigers, of significant $ value ... the dealer advises they cant do anything at all for me who bought it full price 10 days before the promo. Then I get charged full whack for my first service ... my buddy bought the new bonnie earlier this year and he paid $0 for his service. Then a $1000 accessory which I have paid in full last month isnt fitted at the time of my service, and when I query whats going on am told at that point that its not at the store, actually not in the country but is on back order ... the part is paid in full (including install). At this point I am fuming, as you can imagine. The owners gesture was to refund the service. I cannot recommend this dealership ... Ive had a pretty atrocious series of experiences within the space of 10 days. Bummer ... the bike itself is great (with correct tuning, that is).

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A

A Private User

This dealership sold me my first bike, my second, and would have sold me my third other than extraordinary circumstances. The owner, Kari Prager has been ready to go out of his way every time Ive met him. Ive also found them to be surprisingly generous with test rides. My first bikes was a cheap used one. Even so, Kari was ready to personally trailer it 30 miles to my house to help me avoid highway before I was ready as a brand new rider. When I made my first cross country trip, he offered me his card with a personal cell number, just in case I needed help. On a trip to Alaska, I ran into two different groups of people that knew both Cal Moto and Kari. The words legendary BMW dealership were used. Ive found the parts department to be knowledgeable and to usually have better prices than I can find online. I dont know how they do it. The service department offers loaner bikes, which is amazingly convenient for me. However, theyve had some problems with service (taking much longer than promised, and price as well). There have been personnel changes which may clear up these problems.

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RI

Rick Benito

Came in person and spoke with the older gentleman in service he quoted me rear brake inop. and rear tire replacement- $55 + $67=$122. Picked up the bike from JT and it cost me $224, almost double the price I was quoted. Not cool. Ill be going to BMW San Francisco next time. Update: brake problem returned after less than 300 miles. Update Jan 2014: Service department does not communicate. My motorcycle has been there for 16 days now and not a single update. JT told me they would start work on my bike right away and get back to me- that was three weeks ago. I try calling today, Saturday, and no one answers the phone in service and the voicemail is inoperative so I cannot leave a message. How am I supposed to know whats going on with my bike? This is the second time the service department has kept my bike for weeks without communication - the only reason I brought the bike back was because they failed to fix the problem from last time.

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MA

Max Lloyd

Calling the service department abysmal would be a gross understatement. CalMoto in Mountain View doesn’t subscribe to a service-oriented philosophy as evidenced by their subpar customer care. After a personal visit to the dealership to describe the nature of a fuel leakage, the motorcycle was towed to the service department where I was told that the master mechanic is preoccupied by more important tasks and therefore, the repair will be performed by a regular mechanic (keep in mind that fuel leaks into the engine are universally considered critical repairs). After two weeks, double the originally promised completion date, the motorcycle was still emitting strong gasoline vapors. Subsequently, two e-mails about the persistent issue were sent to the service advisor. None of the e-mail messages have received a reply to date. If you care about your safety and proper maintenance of your motorcycle, avoid CalMoto’s service department.

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MI

Mister Coffee

Good shop, but expensive. Of course, its a BMW shop, so thats to be expected. They do good work and have a limited number of loaner bikes available, so you can drop off your bike and be on your way. Havent purchased a bike from them, but have shopped here. What knocks off a star is an experience in parts a few years ago, where Id asked for a price on a part which the parts guy then ordered and wanted to charge a restocking fee when didnt take it. I hadnt asked him to order it - only give me a price. Turned out OK, and things have changed. But its something you remember.

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FO

Forrest Mcguire

Fast friendly service. I called in on a busy Saturday afternoon about a bike I was interested in. Reed, the salesman was very helpful and explained to me what I needed to do to send in a financing application since I live 4 hours away and driving down twice was not an option. A few hours later Reed called back snd said I was all approved for the bike. I told them I would be down Tuesday to pick it up. Easiest purchase Ive ever made. They even helped me load it up in the back of my truck.

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BH

Bharathwaj Muthuswamy

Very nice experience here. Shay and his team in the service department are honest. Service performed was excellent. I did not have enough bandwidth this time around to do the service myself but the service department took care of my bike like I would have taken care of it. My first experience with them was when I wanted to get the 1000rr lowered for my height. Shay was honest enough to direct me to Catalyst reaction. I came back again and I was not disappointed.

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CH

Chris Margeson

My experience? Lousy. Their shipping and handling charges might as well be extortion; $12 to ship an $8 part that weighs 1 oz? How is that legal? The online catalog lacks pictures of smaller items, so if you order the wrong part, they will cheerfully explain that you can get store credit for the returned item, minus a 20% restocking fee. So $20 turns into $6.40 towards the part you really need. No thanks. Consider yourself warned.

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AJ

Ajit Singh

I went here unplanned and just wanted to see if they had a R nine t for test ride. These guys are the warmest and most welcoming sales guys I have met. They were talking on what are good and bad aspects of a bike. There are things like usage, dependability, type of rise you like not just looks that help you make a decision buying a bike. I will highly recommend this place if you are really interested in buying a motor bike.

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JI

Jim Trotter

I live in the central valley. I refuse to do business with any motorcycle shop here in the central valley. CALMOTO is where i get my Triumph parts from. They have given me great prices on items i have needed. And they have no problem shipping the parts to me. i will continue to use CALMOTO for parts i need. A BIG THANK YOU to Ryan in parts dept. He has been helpful in finding my parts. Even if overseas ordering is done.

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