Apple Vintage Faire

Category:	Computer Store
Address:	3401 Dale Rd, Modesto, CA 95356, USA
Phone:	+1 209-342-1500
Site:	apple.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 62

Reviews 9

dinesh kumar

Worst experience ever at a apple store.. I would not say the store is bad as I had a good experience with a gentleman there who was very helpful and took care of me well. My wifes phone which is not even 2 months old and under warranty stopped working completely and too it to the store . The guy who attended to us was by the name of "RICKY".. from the time we met him he sounded very unfriendly and when we told him the issue he told us your phone is not working as the pin you insert while charging is bent .. I was surprised as we had showed this to Sprint and they said it was all fine.. he was wearing a thick glasses and I assume he has supermans vision.. anyways I told him I dont see any pins bent and we are under warranty so we should be fine He said no we do not cover and then he asked me a question and I really wanted to fall on the floor and laugh out loud.. He asked me while charging the phone do I remove the charger straight or from the side ....@#$## .. like when you eat do you take the food straight to your mouth or to the side .. why do they hire such dumb people who dont even know how to think or interact with people .. Anyways I got an appointment at the apple center in Pleasanton and in 5 minutes they replaced my phone and gave me a new one That is service .. I am on my way to write a stellar review for them :)

Dan Lupien

One thing I could never understand; either Apple is stupid or just dont care about their customers. Does the corporate office ever read those reviews and try to take a step to improve the way of business handling in this store? Not once I left this apple store satisfied with the service quality; they make me almost wanna rip my clothes in dispair. Their online appointment system sucks, their inventor sucks, never can get a straight answer from them when ask about waiting time after already had a scheduled appointment. Not only that, but theyd placed NOT a security guard, but a full time Modesto police officer at the door sitting on a stool messing with his Iphone. Great ! a portion of our tax money going toward the police department to serve our community for them to go sit at an Apple Store guard their merchandises.

Lily May

My boyfriend and I went in to get his charger for his Mac replaced. The guy who ended up helping us had poor customer skills and was unprofessional with the way he conducted himself. We had a appointment and waited over ten minutes past our appointment time. There was 4 employees gathered around in a circle laughing and joking around and not helping customers. Then the guy who helped us was so unprofessional. Every other word was "for sure for sure for sure" about everything. He even interupted my boyfriend when he was explaining the problem, which made the guy end up trying to reset his Mac because he wouldnt listen. Overall, the customer service was poor at the Apple store and I would not recommend this store or Apple for that matter to friends or family.

Justine Grossi

At this location, I experienced the worst customer service. Both the associate and manager were not able to help me. After purchasing an iphone 5 less than two months ago and it suddenly shut off. I tried charging it from the wall charger and plugging it in to the computer and the screen did not change or light up in anyway. When I explained this, knowing my phone was under warranty, I tried scheduling an appt ASAP, and they were unable to fit me in for 4 days. Being without a phone for 4 days is unacceptable. The manager could have gotten me in. Replacing a phone under warranty takes less that 10 minutes. They clearly do not understand customer satisfaction. After this experience, I am no longer pro apple.

Michael L. Flood II

Hugely disappointed with apple right now!! I’ve been watching apples service apt calendar for my local store and after 3 weeks there is still no opens spots, so I try going into the store and they tell me I’ll have to leave it over night for a warranty batter replacement. Who can go without their phone over night? It’s disappointing that as apple continues to grow their not scaling their service dept. to support it. I have 16-apple device in our family from 3 computers, to tablets and phone. I think I’ll be taking a closer look at Samsung going forward. I think apple is probably a better product but when you can’t get it fixed in reasonable time fame it’s just an expense paperweights.

Louise Sweet

I see that some people had awful experiences at this store, but when I went in to buy a new phone, honestly it was great. They were all very helpful, and answered all of my questions. Getting a new device isnt like getting take out, as far as technology has come, its still not instantaneous, I was totally fine sitting and waiting for my phone to finish doing what it needed to. I just browsed on my old phone to pass the time, isnt that what everyone does these days anyways? They hurry to get some place so they can just get back on their phones? I just want to say thank you apple store, and while you may have some bad apples working there, I was fortunate to get some good ones, so thank you!

E Tisher

Worst customer service I have every seen! I have purchased at lease 3 products from this store and every time I swear I will never go back, why I do I dont know. I guess I think they will improve. It is horrible in there. Way to many customers per employees and once you finally get to speak with someone you get interrupted and they never come back! Yesterday I went in to by a new computer and I was told I had to wait....are you kidding me? Since when do you have customers wait to purchase a $2500 computer? Now I notice there are Modesto Police officers stationed inside the store! No thanks, I will use BestBuy for my Apple purchases.

shreyas mistry

I had worse experience at this Apple Store.I ordered iphone 6 at this location and i got confirmation email with my order pick up.I waited 1.5 hours to pick up my phone and when my turn came they told me that they didnt have it in stock so they told me to cancel the order and place new one online.So i asked for manager and he talked very rudely and said that they dont have the item in stock so, either cancel the order or wait here.The Managers name was Ian.He also stated that we dont manufacture iphones at this store.This was the worst in store experience from a highly reputed company.

A Private User

I cannot stress this enough how vital it is to make an appointment before you walk in here especially on the weekend. I went last night which was on a friday to get my iPhone swapped out for a replacement and I was in and out 5 minutes after my appointment. I love how quick and painless this was. I love it so much that i am even going to purchase a mac. I hear they hold weekly workshops here showing you how to do different things with your mac. But seriously make an appointment. Even with an appointment I still had to wait because it was that busy.