Games Workshop

Category:	Miniatures Store
Address:	27676 Santa Margarita Pkwy, Mission Viejo, CA 92691, USA
Phone:	+1 949-457-1664
Site:	games-workshop.com
Rating:	4.5
Working:	Closed 11AM–3PM 11AM–3PM 11AM–3PM 11AM–3PM 10AM–2PM Closed

Location

Photos 15

Reviews 11

Ken Onyeabor

New to the area, Ive been hitting every gaming store in a 15 mile radius and the negative review below made me put this shop last on my list. The manager mentioned in the other reviews, Nathan, was there along with a half dozen regulars it seemed. Everyone was warm and welcoming and witty banter filled the shop. Nathan made a point of getting to know specifically what kind of player/hobbyist I am and my potential interests as well. I recently began collecting again after a 13 year hiatus and he was happy and excited to talk about Age of Sigmar rules and models. We played a practice game and he even stayed past close to make sure the lesson was complete and my questions were answered. When I told him my desire to prepare for tournament play, he explained that the games hosted at the shop are usually casual, but that hed be happy to play games and help me wet my feet at anytime. While everyone in the shop was obviously creative and critical of mind, I did not detect one once of negativity. The manager is above and beyond in job performance and the customers were good people. Equally important; I found 4 items I couldnt find anywhere else and now I dont have to order them!

Ned Slass

The man whos currently runs this store, Nathan, is worse than Walmart workers, since this man doesnt even know the basic idea of customer services. The store is empty majority of the time (I wonder y) but he didnt even bother say hello when customers walk in the store because hes busy pretend to paint something, always. When you start ask him questions about products, he answers your questions as if he is annoyed and dont have time to help you. When hes done pretending busy painting, he will vulture around you like hungry saleman while give you the mean look without saying a word, waiting for you to show him the money. If you take too long to decide, he will grab few most expensive boxes shove them at your face and tell you to buy them all without even explain why. Im sorry Mr.Nathan but you dont own Gameworkshop, you are hired by Gameworkshop to help customers and sell products. If you were a stranger on the street, I might have to call police, since you sure act like a stalker waiting to pickpocket me (which youre kind of are)

Tyler Thompson

To update on the store now. Its ran by a gentleman by the name of Nathan and I couldnt speak more highly of him. He was welcoming to me and all my 6378473 questions that I had and still have and he got me started on the right path with where I wanted to get with very knowledgeable responses to my noob questions. The overall store is built well and has a good mix of tables to play/ paint on. This store made me being new to warhammer a memorable experience and I will continue to shop there as my army grows. Like I said Nathan is the man and he will get you where you want to be. And on a ending note keep in mind the store is close on Mondays and Tuesdays.

Mike McTyre

This was the worst GW store I have ever been in. I was considering getting back into the game and the manager Nathan was horrible. He was hyper aggressive to me arguing about how I was sad that they killed Warhammer fantasy. He wouldnt drop it. Then he went on to literally hover around me like a thief pushing me to make my purchase and leave. He lied to me about closing the store and made up fake excuses of sudden repair men coming by pushing me out despite lots of people still there playing. Basically instead of being me back to the game he made me never want to play again. Do yourself a favor and go somewhere else.

Landon Morris

Such bad customer service. I feel so sorry for all the new people who have to deal with Nathan. Ive seen his horrid attitude twice. If he wants to be a jerk to collectors. Thats bad enough. It to be so rude to new people that he pushes them from the hobby is unforgivable GW youve lost my money at that location. Youve lost my friends money. And countless others What will it take for you to see a bad investment and get rid of Nathan?

William Biggs

I love Games Workshop and their products. This store has everything you could want and if they dont, theyll special order it on the spot. The staff were super helpful. They do everything from give painting lessons to educating players on rules. Id been out of the game for a while, but this place made me feel comfortable getting back in.

A Private User

I havent actually been to the store but I was very impressed with the stores quality of customer service! When I called in to ask about a board game which they ended up not having, the employee who answered my call, Chris, helped me find another store that might have the game. Thanks, guys!

Daniel Valerio

Nice place to play Warhammer and the manager is super nice a took the time to teach my friends that never played

leo sievers

says store is open till 8pm on fridays on google maps they actually close at 7pm

Logan Lubera

Good stock, polite staff and a good clean looking store.

stephen pointon

Good stock nice staff