Category: | Thrift Store |
Address: | 24366 Rockfield Blvd, Lake Forest, CA 92630, USA |
Phone: | +1 949-441-1479 |
Site: | uptowncheapskate.com |
Rating: | 3.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM |
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Stephanie Rossman
I only give this place one star because as someone who works retail and hardly comes by enough hours and pay to live off comfortably, the clothing is reasonably priced to shop. As far as the shopping experience though, I have never come across an employee who was genuinely helpful. They are rude or make me feel less than and unimportant which as a retail worker I feel is not the standard of service that anyone should receive ever. A retail worker is not your maid or your servant, however, they should still act as though they have some respect for you as a person especially if you treat them with respect. I dont feel respected here as a shopper. As far as selling goes, I give 0 stars. Last time I tried to sell a few years ago I was told my stuff was too old, not trendy enough. Granted they werent wrong because although I am in my early twenties I have always preferred vintage styles but the service again was bad. I recently tried again with newer somewhat trendier items that were gently used, I had three full bags, and they took nothing. Told me they werent taking sweaters at this time and that certain nicer fabrics they also werent taking (I had also dresses and shirts and pants and gently used shoes and accessories, almost a full walk in closet worth of outfit choices that all my friends would take off my hands if they were the same size yet they found nothing... Okay, sure...). Upon lugging my bags out the door I noticed difficulty with items spilling out because they just threw things back into the bags carelessly. I sold some things at Buffalo Exchange and not only were they friendly and took the said fabrics that Uptown refused to take but they also were kind enough to take the time to attempt to refold items and place them into the bags nicely even though they had a line out the door. If you have things to sell, I recommend taking the drive to Costa Mesa because the service is better and youll most likely make money. I was disappointed that I wasted my time and the few times I have been to Uptown I have always left extremely disappointed wether buying or selling. I dont understand how they have stayed in business honestly. I never write a bad review but I feel others should be aware of what they are getting into with this place before they decide for themselves if its worth their time and effort.
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K kelley
One this store is disgusting. It smells horrible the minute you walk in and very muggy. They dont greet you and the staff is not friendly. Ive come in multiple times and they dont even bother to look at my resale clothing. I came in and I set my basket on the table for them to look at my clothing for resale. The associate looked at one item and decided not to go through the rest and declined my clothing. She said it looked too "fancy and they are more casual". (I had casual items in there as well) I had clothes from Arden b, forever 21, and other cute and savy stores all in good condition. All clothing that matched the description they are looking for yet she didnt even bother looking at anything else.Im now taking it personal and feel like I am being judged by my look since I come in usually in gym clothes or soccer gear. I am Hispanic and this location is near an area where many Hispanics live.
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Adriana Nugent
Usually completely totally love the store ever since they open but the other day we went there and it was atrocious the staff was all super young they used to do these coins where you could bring your own bag or go bag list and they would donate $0.05 to some charity staffed and even know what I was talking about they were super rude and not helpful at all and just I dont know what has happened to the store but they need to hire better staff member or something maybe some things a little older but the staff used to be amazing what happened. Did happen have a super good find a finding a pair of Converse for my son but other than that I mean the customer service was used to complete turn off.
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Jazmine Knight
Not only is this place a joke but extremely bad service by teenagers with horrible attitudes. Their website and facebook arent linked and website says one thing and facebook page a different. They really need to get their pages in order so they dont waste someone elses time like they wasted mine. I had Michael Kors J lo and other top name brand items and they would take none of them. "We arent taking jackets or jeans." I had shoes as well and they werent good enough even though they are brand new and still have price tags on them. Never going here again AMD telling all my friends and facebook friends and family NOT to show or sell there.
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Meara Buehne
The service has been improving at this location. They have a pretty good selection of clothes, but I think they could be a bit more picky with what they buy to resell. It can be a bit overcluttered and a number of the clothes Ive looked at were stained or had holes so make sure to triple check before you buy! Returns are easy but are for store credit only.
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Heather Tobin
Im so tired of hearing about this place on my pandora station when its basically a good will for teenagers. Its not as great as they advertise it to be, so dont waste your time. Just pay full price for the same item that doesnt have armpit stains...
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Charlie Montelongo
Brought $1,200 worth of clothes in 4 bags. Girls looked at 2 items and had me waiting for 15 mins, then said clothes has to be college age wear. Im 25 years old. Ill stick with donating to Goodwill and Salvation Army from now on.
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Jamie Pierson
This place used to be really cool, but I havent seen anything super good there recently. I get maybe one thing every now and then. They rip you off big time when you take your clothes in.
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Victor Chang
Lots of selection of mens clothing, which is rare for a thrift store. Well organized, clean, good fitting rooms. I will definitely be back.
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Veti
Its a hit or miss,just gotta be patient and look,they have a lot of things. Overall a great deal.
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Justin S
Great deals. selection for men could be better but its understandable why its not.
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Emma Elizabeth Fischer
Quality declined but the prices increased. I was disappointed by my last visit.
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Fillip Peyton
Good place to sell old clothes/buy used clothes for cheaper than "new" cost.
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Ashley Taylor
Overly selective buyers. Most merchandise isnt priced well enough to move.
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Jonathan Dautrich Jr.
Well-organized thrift store catering to the young adult crowd.
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Ash D
Always find great stuff here that is brand new
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Jessica Fletcher
Fun store, great brands at half the price!
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Jose Cuevas
Okay staff and male selection limited.
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Dan
Cheap shorts. Got three pair for $33!
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Espoir DelMain
More of a platos closet type space
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Debi G
Big selection of vintage clothes
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Ruslana Yurtyn
Great store with cool deals :)
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Abrahan Moran
Horrible service...
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Kelly Imber
Love this store!