Starbucks

Reviews 10

GE

Genie Buren

Very Poor Customer Service at 6:30pm Saturday March 12 2016. 3 or 4 employees were too busy talking to each other to notice me at the counter. The Barista Brian noticed and asked one of them to take my order. One of the employees reluctantly walked over to the counter, no smile. The other employees engaged her back into their conversation, and she turned her back on me and went back to their conversation. I gave up and went to sit down. I tried again a 2nd time, and asked her if they had brewed coffee this late, which she said they could make some. I told her I was going to get my Starbucks cup and she insisted on taking the order without waiting - what type and size coffee. I gave her the information and went to get my cup. When I went back to counter she was not available, and Brian the Barista came to the counter. I let him know I was writing a review and sending in feedback and Brian got upset and started blaming me with a raised voice - telling me "Ive seen you walk up to the counter 4 times so why didnt you place an order! (I had walked up 3 times and tried all 3 times), so I walked away to where i had sat down, and Brian kept yelling from across the Starbucks, to which other customers turned to look at why Brian was yelling at a customer. I had to tell Brian, dont yell at me. Brian never once attempted to fix the situation; instead Brian proceeded to complain loudly to the other employees that hed seen me walk up to the counter 4 times (not true) and not place an order. I would suggest Customer Service Training for Brian. Ive been in customer service for large Corporations, and Brian gives a poor reflection on Starbucks, which is a great company. Brian apparently thinks customers should be catering to him. On another note: The music is nice, and Stacy - an employee was nice - she came over and apologized and got my coffee. Brian is one of the Managers... obviously a problem.

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EM

Emily Sanders

This is the worst run Starbucks I have ever experienced. I have always seen the "Starbucks way" of treating guests in the stores I have visited, everywhere from New York to California. This location has no culture, lacks training and guest service, and quite honestly the baristas and "MOD" this day (Kimmy and Meg) were downright rude and disrespectful. I cant remember a time or business where I witnessed and experienced worse guest service than we saw today at this Location. I can only home that this location is under new management (Janette is her name) and they will be cleaning house. There are always bratty teanagers that slip through the cracks (Kimmy) but when you have a manager (Meg) running your floor who also doesnt care about your guests, that is a disaster. If the manager doesnt care about us guests who will?? So, in closing I will not be back to this location. Unfortunate too since I have a gold card, now this poor service is costing me money. Poor all around! BE WARE... DO NOT STOP HERE... GO TO A DIFFERENT COFFEE HOUSE (unless being yelled at and talked down to by a teenager is your thing)!! I know I will never be back!

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AS

Ashley Bennett

Hours posted online state this store closes at 10:00pm. We pulled into the drive thru at 9:57pm to be greeted by an automated message informing us that this location was closed. Slightly annoyed that the staff decided to closely a few minutes early, I began to pull forward to exit the drive thru only to be forced to stop and wait as the car immediately in front of us was apparently waiting on their order. Annoyance turned to irritation over being turned down service because they closed early yet having to sit and wait in the drive thru anyway so that the car in front of us could receive service. My family and I patiently waited as the car in front of us received their order. At exactly 10:00pm I pulled up to the window just as the employee slammed it shut in our face! Mostly out of shock we sat there gaping for a few seconds. The girl turned towards us after a moment and gave us the rudest dirtiest look, mouthed "WERE CLOSED!" and then spun around and stomped off. Never have I received such deplorable service from a business. Never will I be returning!

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SU

Suki Hitz

I have never enjoyed visiting this Starbucks for years...until the recent remodel. The seating is no longer conducive to a single visitor. The removal of individual tables has forced single patrons to sit at the larger tables, thus taking up the space for larger groups. My fencing club and I have been coming to this Starbucks for several years after class. We frequently number 8 or more. We would push some tables together to create a space for us. Now, with the elimination of individual tables, a large group is forced to split up, which rather defeats the purpose of gathering together. The new chairs are exceedingly uncomfortable, giving one the feeling of being discouraged to stay for long. Just this last evening, this establishment lost 12 customers for lack of seating. Whereas, in the past, we were accommodated nicely. This remodel is quite a disappointment.

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CA

Cat Trahan

Love it here... nice people ... Find night staff much more laid back and friendly... a good place for a good coffee...update...just traveled across U.S.. stop at at least 20 Starbucks . this is an ok place if you dont want to interact with staff..most will have none of that.. they seem a little like why are you talking to me..condesending..Your a Barista . this is not fine dining...most have no clue whats happening past that counter. No Hello when you walk in..they just stand at the register and wait ...This is where I live and yet the most unwelcoming Starbucks Ive been to... Maybe theres a nice local place...

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TA

Tai Travis

Why is Starbucks drip coffee so watered down? In Seattle it was great but here it is like dishwater. No reason to go to Starbucks in Grass Valley, CA because the alternatives are much much better. Why? Much of the coffee here is roasted locally so it is much fresher. Try Carolines Coffee Roasters in downtown Grass Valley. Check out my fav, Broadstreet Bistro in Nevada City. Sometimes Starbucks is the best thing around. In Nevada County the standard is higher!

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DO

Don Brooks

Very poor customer service. Refused to throw out old starbucks cup to make room for the one being purchased. Apparently it against this stores policy to take trash. They also dont provide trash to allow customers to throw things out on our own. Will go to Dutchbros from now on. They take trash and do it with a smile.

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BR

Breanna Sanders

I ordered a Venti Iced Caramel Macchiato, extra caramel, with only 2 shots of espresso. When I got the drink it tasted weird, but I thought my tastebuds might have just been adjusting. It tasted nasty. With a hint of blueberry and it was not what I ordered. I am very dissatisfied with this

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DO

Donna Jackson

Some staff are amazing and some are very rude and do not pay attention to simple details. Unfortunately the wait time in the drive up is almost always twenty or more minutes. Although I enjoy Starbucks coffee, the inconsistant service makes it hard to frequent this location.

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HE

Heather Stevenson

Pretty good gathering place/coffee house. Its a fairly popular and busy place yet the service is good and the drinks come out quickly. One small room for improvement -- the garbage cans could be emptied a bit more often and the tables wiped off/cleaned a bit more often also.

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