Verizon Authorized Retailer - Wireless Plus Fullerton

Reviews 3

SE

Seon Ik Jeon

This is worst place to go to. I am sick with their service and I think they deserve no star. They are lucky there isnt any no star option here. If I had read others reviews in yelp, I wouldnt go but unfortunately I couldnt read it. This store is full of lies. I was trading in my iPhone 4 because one of my friend told me Verizon has a trade in offer which give you 100 bucks for a good condition iPhone 4 and he said he got 100 bucks for his iPhone 4. Since his phone was worse than mine and I had really good working condition 16GB iPhone 4 without any damages or scratch, I was expecting to get 100 bucks for the phone. So I went to the store to trade to new iPhone 5S on Saturday 11/16/13. They didnt have a gold iPhone 5s in stock so I had to order it and I prepaid for it. Few days later, I got a call from the store and I went to the store to pick up my new iPhone. But when I went to store at 11/20/13, they said the offer ended last Sunday which is 11/17/13. And they said they only can give me $45 for my old phone even though it was in a perfect working condition. They even said I should come few days early to get $100. There isnt nothing that I could do since the offer was ended so I just got $45 and trade my phone. After a week later, my other friend went to other Verizon store to trade in his iPhone 4 16gb (which is worse condition than mine) and surprisingly he got 100 bucks for his phone. I was surprised and shocked because there was no way he could get 100 for his phone. So I asked him and he said "THE OFFER NEVER ENDED." The offer was till 1/15/14!!!! They just lied to me!! So I called the store and complained about it. But all they are saying is that is what you get for the phone and there is nothing they can do. They were just sorry for the miscommunication and that was it. This happened to me which means this can happen to you. SO DONT EVER GO TO THIS STORE!! GO TO VERIZON WHICH IS IN IMPERIAL HWY. Hope this review can help many others.

JA

JAY KATHIRIYA

Such a layer guys they dont know anything how to add line and how to get 650$ trad in atlist they make mistake and then he dont get solution then told me wait till tomorrow its done and Im go after one day said hey what happen hey you know my boss not coming today came Thursday and then I go Thursday then said I will do next month but Im go after 4day and asking hey what happened hey I can do in Monday early morning definitely sure everyone dont know how to make customer nothing.

A

A Private User

Excellent, friendly service by staff. The lady helped us change phones and load backup assistant (verizon).