The Home Depot

Category:	Home Improvement Store
Address:	43900 Ice House Terrace, Fremont, CA 94538, USA
Phone:	+1 510-490-0191
Site:	homedepot.com
Rating:	3.4
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 100

Reviews 20

sri vang

Bought a refrigerator 08/15/16 and got it delivered on 08/20. The price dropped by more than $120 after purchase so went in store and talked to them if they would give any refund. They had me wait for more 30 mins then they come up and say the price can only be adjusted within 7 days of purchase while online it says 14 days. I had to purchase refrigerator here because the previous one i bought 2 years back in the store broke. I had a 5 year protection and they were unable to get a technician to fix the refrigerator. I had to follow up with them every day for more than 3 weeks before they gave up and refunded the money, its no fun without a refrigerator in summer. Never gonna purchase major items here, done with it. Overall its a very frustrating experience.

Mike Kaiser

Well when I first got to the place they were very nice to me and I read the reviews and they were very good so I thought I would have a pleasant experience once I started getting a lot of stuff in my car I had to put a couple of things aside so I asked the lady if I could set them at the desk at the counter and I would come back and purchase him will they put those items away two times I had to go search for them again and they were very rude to me and then when I got about $1,000 worth of stuff in my car they treated me like I was a thief I will never go back to Fremont Home Depot ever again this place sucks and all of the mystery shoppers loss prevention whenever the heck they are taking photos of me you know I think thats just rude please dont shop here

Paul Moberg

This particular home depot has an outstanding selection of specialty/automotive spray paints which I have yet to find at any other home depot. I found paint varieties I didnt know exist! Seriously shocked to find this at only one HD out of the couple dozen stores in the bay high. I found high temperature engine enamels, acrylic enamels, acrylic lacquers, a primer for every application/canvas/material/surface, part specific varieties of sprays for parts like roll bar and trunk space, and my favorite is the anodized colors which come out to look like colored metallic chrome with super high shine. Good job home depot! Now u guys just have to follow the Fremont stores footsteps and youll be good to go!

A Private User

This store is a disaster. You cant get any help, and the people in the store, with some exceptions, dont have a clue. Prices are generally higher than Lowes, although they do have a better selection of fasteners and some other specialty items than Lowes. They have cut way back on check-out clerks, apparently relying on the automated check out, which has almost never worked in my experience. Last try the machine did not give me the right change and the lady overseeing the process didnt have a clue how to refund my money or that maybe she should put an "out of order" sign on the machine. I left without waiting around to get the right change. Not worth it!

A Private User

After my wife left in tears (literally) after a 45 minute ordeal the staff gave her, I swore I would never return. However, my son recently purchased a lighting ballast which did not work because their lighting guy picked out the wrong one for him. While there, I asked a worker where the packing tape was. He walked over to the sinks/bathroom area and grabbed some tape. "Is that enough?" he asks as he hands me one roll. I say yes and then go to pay for it. The cashier notes that there is no bar code. Why? Because the guy had handed me a half-used roll! WTF!? Sorry, but the customer service at this store is unacceptable.

Dean Walters

Customer service here was terrible. I have a gift card and tried to use it when cashing out. When trying to scratch the back of the card to view the cards pin number, they scratched the pin number off the card so it wasnt legible. Then I was told that the card is useless because the pin number isnt legible. The customer service employees were then quick to stop helping me and moved on to other customers, leaving the money on my gift card useless. Very unprofessional.

Sunil Prabhu

Mostly empty since its in the middle of nowhere. There are around 10-15 employees at a time in the store to serve 5-6 customers, but we waited with a bunch of other people in the carpet section waiting for someone to show up. As we left after a wait of 10 minutes, we saw an ad, ironically, for free carpet installation! Free, if you can find someone to help!

Leanne Brown

I am copying the same review I gave Lowes. My advice is to stick with a smaller independent outfit, not a big box store: Needed help to have a project done in Fremont. I got in the middle of the worst game of "pass the buck" I have ever experienced. Apparently they have all the business they need and dont need any more. Must be nice.

Brian Lee

Take your business elsewhere, they clearly dont want it. Signs that post the wrong store hours. Store manager (James) who doesnt honor the sign that his employees failed to correct, couldnt be more clear that customer service is his lowest priority. Nobody is perfect, but own up to your mistakes or find a job thats more suitable for you.

John He

Didnt buy anything from this location, would give zero star if I could, terrible customer service, bad management, the woman called herself manager who name is Alaxis treat customer no respect ion at all, extremely rude, no any knowledge, only bushtit around, very horrible. This store should close the door.

Anthony Lee

Poor customer service. Employees walk around ignoring you. Asked 3 people for help but they all tried to ignore me saying that someone was coming. If you need help in this store expect to wait hours unless you chase someone down

Joe Lau

This is near my office. I generally buy online and pickup here. Compared to other HDs this one has very little foot traffic on weekdays even after work. No major issues for the half a dozen times Ive been here.

Jorge Lee

Good selection. You can find almost anything. Customer service is hit or miss. You are more likely to get help during weekdays. Weekends are the worse, you wont get help. Some of them are very dismissive.

Stanley Go

Standard Home Depot. The entrance is a bit tricky since you have to take a side street. It is a bit pricey, but you find all your home and garden improvement supplies here.

jay Lozano

The department in which one can have power tools repaired is the WORST DO NOT HAVE ANYTHING FIXED ITS SO BAD WORDS CANT EXPLAIN WHAT A JOKE IT IS

Paul Tuttle

5 stars for my experiences with Ms Bailey, and Fabby. Def ask for help from one of them, so nice and helpful. Automated return system is terrible!

Sergio Espinoza

This review is for Jenn a very good plumbing associate, she knows what she does, this store needs more quality people like her. Thanks Jenn.

Johnathan Kovacs

Friendly staff. Come during the day and you get some very knowledgeable people to help you out. Not so much during the night or on weekends.

Kannam Krishnaveni

Very very disappointing! No sense of urgency and very poor customer service. Stay away from this place for any kind of installation projects

A Private User

Didnt buy anything but got allot of sevice while looking around.. food stand in front has a decent hotdog too.