Stewart Roth Furniture

Category:	Furniture Store
Address:	18218 Euclid St, Fountain Valley, CA 92708, USA
Phone:	+1 714-751-8922
Site:	stewartrothfurniture.com
Rating:	4.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM

Location

Photos 100

Reviews 11

Bryant Verceles

Horrible Customer Service.... Stewart Roths - Quote from web site " We are absolutely committed to your satisfaction." NOT TRUE! *Attention I would not Recommend Buying From this Company* Salesperson : Scott - Wonderful Supervisor Manager: Len - ATROCIOUS! bad representation for the company. My Experience: I spent $1834.92 on a Robert Michael Sectional with one end as a chaise. The couch turned out great and the throw pillows were sent out with the wrong jackets on, by all means that could be acceptable, just send out the right ones. However the chaise cushion has been sent back to Stewart Roth, the cushion seemed as if it was bulging at the seems and the vertical perimeter was rounded instead of square like the rest of the cushions on the couch. They sent someone to pick it up and try to address the issue, I got it back and now the cushion sits 2-3/4" off the frame at the perimeter and still rounded cushion which is not acceptable. Now the let down ...when we got it back the cushion was worse and unacceptable like I stated 2-3/4" off the frame at the perimeter with rounded cushions which look nothing like the others cushions which are square. I tried reaching out to the manager Len through text and provided some pictures showing the problem and how it wasnt fixed but worse. I followed up with a phone call today 10-13-15 and spoke to Len. I was appalled with his attitude, disrespect, and lack of commitment for satisfaction for their customers. I just wondered what could be done to address this same issue and fix the raised perimeter. I was told "NOTHING" Len stated to me. Len and a Rep from Robert Michael came to the conclusion everything is fine and to the standard nothing is wrong. I asked what did they do when they had my cushion he gave me 3 different stories and I that didnt sit well with me. When I started to question Len so what story is it he replied " I DONT KNOW WHAT THEY DID" but they feel its right, he couldnt provide any further explanation or reasoning and said "IM TERMINATING THIS CONVERSATION" and hung up on me. All I wanted is for it to be fixed and it wasnt. Terrible customer service and obviously the warranty dose not mean a thing to them.

Dan Williams

Just bought a couch and a couple of chairs, 4th couch I bought from Stuart Roth. Over a 20-year period I bought couches chairs kitchen tables end tables always happy with my purchase dealing with the same sales people for 20 years theyre helpful theyre kind never pressure me great delivery always happy

Laura Palacios

We recently bought this couch from Stewart Roth Furniture and had the best experience. I customized the fabric on the sofa and pillows. Laid back and helpful staff made sure I got exactly what I wanted.

Abel Wenning

Beautiful hardwood furniture (especially the Amish dining sets!), and I think theyre good prices for the quality. Regrettably, I have a tighter budget. Hopefully next year!

James Reagan

Staff was friendly and helpful, but gave us space to look on our own. Beautiful furniture, and it is decently priced. We will definitely be coming back.

Suzanne Luce

Ive been shopping in Stewart Roth for 25 years. Back in 1985 it was my first oak table and now my traditional sofa. Great Prices.. Great Service

Bill Sigler

Quality Amish furniture stylish and well-priced, no pressure sales.

David Vianu

If you want real quality greatly made furniture this is the place

Maynor Gutierrez

Good looking furniture. Well made. Reasonable pricing

Daniel Shen

very good service. tks Scott.

N Flo

hidden gem for the home