Ashley HomeStore

Reviews 4

JE

Jeff Driver

BUYER BEWARE! I really wish I would have checked these reviews before spending 5K on furniture that I dont have yet! Like all the reviews have said the sales team at Ashleys are great. Expected since they want your business (commission), but we werent hassled, or rushed in the store. Angelina who helped my wife and I was fantastic. We bought a bedroom set (dresser, chest, night stand, bed frame head and foot), dinning room table with 6 chairs, 3 piece sectional couch, 2 rugs, and 2 sets of dinner ware and place mats. When purchasing we were told that we would have two different deliveries which was fine with us. 1st delivery was on time and the delivery drivers were great. We were missing 6 chairs, 1 rug, night stand, and the chest. Which was expected minus the rug. We got the call from Ashleys warehouse to setup the second delivery. They confirmed all of our items was in the warehouse except our rug. We scheduled for the most recent delivery which was December 16th from 3pm to 7pm. I took off work early to be there for the delivery. 7pm comes around and no delivery and no call. Wife calls and was told that the delivery truck was in citrus heights on delivery #10 and we were delivery #12 (the last one). We said okay - 9:30pm comes around and I get a call from the delivery driver stating that he was not going to deliver my items because he only has 4 chairs (of the 6) and 1 night stand. I told him regardless of what you have in your truck I need my items delivered. He then goes on about how he has been out since 9am yada yada. I told him thats unfortunate but I am still going to need my items. He then gave me more excuses and I told him I am going to need his supervisor or managers number to complain. He told me she wouldnt answer and then bagain to YELL at me. I hung up the phone and waited. 15 minutes later I get a call from the warehouse stating that I had declined a partial delivery and to setup my next delivery. I told the warehouse that was not the case I did NOT decline the partial delivery. She called the driver while i was on hold for 20 mins and then stated that the driver felt "threatened" and my items were not going to be delivered. The next day I went into Ashelys furniture to speak with a manger - Mike Wirth. Mike promised me a delivery date by the 21st and he promised delivery charge or $199 be refunded along with $150. Today is 12/27 I am still with out my furniture (6 chairs, 1 rug, night stand and chest.) I recommend anyone and everyone to not do any business with Ashley furniture. Unless youre retired and like to deal with the bull *ish then have fun!

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CH

Chris Worden

We purchased an outdoor furniture set (glider, table, two chairs, rug, and throw pillows) that we saw in the Folsom store. The in-store guy we worked with was awesome. I told him originally we wanted to think it, and he gave us his cell. When I called him back on the last day of the sale, he was out, but he made sure we could still get the sale price, and we concluded the transaction on his return. When I forgot to call him on our arranged day, he reached out to us, which I appreciated. That’s where the good part ends. When we got our delivery last Friday, the delivery team said our rug was on back order. This was news to us, and the delivery team was surprised we didn’t know this already. They had no estimate on when wed get the rug. In addition, two of our cushions were missing, one of the throw pillows looked like it had some mud splattered on it, and one of our glider cushions looked like somebody with grease on their hands had handled every side. I don’t think it’s reasonable to expect that when you pay a lot for new stuff that the items should (1) arrive; and (2) be in new condition. I called the delivery number at around 10 a.m. that Friday and explained my concerns, and the woman who I spoke with (while polite and empathetic) said she didn’t know how to handle my order. She asked if she could call me back. By 4:30 p.m. that day, I had heard nothing, so I called again. I was advised that when they got everything squared away, they would give me a call. It’s now 11 a.m. on Monday, and nobody has called. I have no idea what the status of my order is. But what I can say is that every time Ive called, I was on hold for (no exaggeration) at least 20 minutes before I spoke to a human. In the aggregate, I have probably now spent 1.5 – 2.0 hours trying to remedy this issue. I am posting this YELP review in the hopes that someone with Ashley corporate will read it and resolve this issue without any communication except to email me when I am getting my stuff. I should not have to another second on it, in my opinion.

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Shlomo Cohn

Would give ZERO stars if able to. They delivered my mattress set and I told them that my mom wont understand what to sign, and they still said dont worry as long as its in good condition it would not matter. Well once they delivered my mattress and box spring, they left. My mom told me that its very high, I told her it should be a low profile box spring, which it wasnt I called them back 5 min after they left to pick up the box spring and swap it out with the low profile because of a mistake. The driver said that theyre on the other side of Sacramento and will have their manager send someone else out, which never happened. I also called the store about the mix up and they said theyll talk to their manager, which didnt happen until I called later in the day asking what did the manager say. Vinny said that he didnt talk to his manager yet, which was about 7 hours later. After he talked to his manager, his manager said he could only sell me another one at a discount of $79 plus delivery. I told him no it needs to be exchanged, I dont need another box spring. He refused to do anything, so I called customer service and they said they will contact the regional manger to have it exchanged. A week later I called costumer service again, because no one called, so they sent out another email and still no one reached out to me. It has been about two weeks since I got my delivery and cannot use it because they are still in its plastic wrap for exchange. No one wants to be accountable for this mistake that the sells person did and Ashley furniture doesnt ACCEPT RETURNS, SO DONT BUY FROM THERE, ITS JUST A BIG HEADACHE!!!!!!!!!!!!!

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JE

Jeff Isbell

The employees at Ashley furniture in Folsom are the best! They go out of their way to help, unfortunately they are only the sales team. When it comes to getting what youve purchased the nightmare begins. They charged me for my living room and bedroom furniture, then started moving the delivery date back due to "back orders" or "not available in the warehouse." My living room was due to be delivered 5 days after purchase, 2 days prior to deliver they told me it would be 20 more days. 20 days with no living room furniture in my loft, no thank you. The schedulers that call you will lie to you knowing you are not going to get your furniture when they promise it. I confirmed this with the folks in Folsom, I was made promises twice that were total BS. Its frustrating for the store employees too because it costs them sales. Its a really crappy way to do business, but they already have your money so its not a problem for them. Before setting up a delivery, confirm that you can pick up your purchases up in their warehouse the next day, if you can you will know they actually have it in stock and you can set up a delivery. I ended up making a deal where they sold me the floor samples off the floor and threw in an $800 love seat to make it right. Like I said, the folks in the store are awesome. As it is. my area rug that I paid for in July wont be available until September.

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