Nash Auto

Reviews 3

DA

Dan H

UPDATE: The purchasers just found that the car had been in an accident and Nash Auto neglected to tell us that even when we explicitly asked them. BUYER BEWARE. Previous Review (2 Stars) I went with others to Nash Auto who ended up purchasing a car from them. As far as I, and they know, the car is great. They have not taken it to an independent mechanic, so I cant comment about whether the car has been in an unreported accident, as many other reviewers have noted. However, the following issues lead me to give Nash Auto a 2-star review: Good: We said we wanted to check out a particular car on their website. They had it on their lot and did not try to sell us a more expensive car. The process of checking out the car was very straightforward. There was no haggling because they said that their internet prices were non-negotiable. Bad: They are not adverse to using subversive tactics and what I consider to be straight-up lying. Let me explain. (1) They said that they remote keys to the car were brand new; in fact, they allegedly spent nearly $200 making a new set of keys. Yet, when an employee dropped one of the keys onto a table, it completely busted open and all the plastic parts and chips came apart. There were also scratches and dents all over the keys. I believe that the "new keys" story was fabricated, but there is no way to fully confirm this. (2) There was one note on the carfax report about some minor damage to the front bumper. I asked repeatedly exactly what the damage was. They were extremely shifty about their answer and never even answered me straightforwardly. (We decided ourselves that the damage wasnt too serious when we inspected the engine and the surrounding areas; of course, none of us are mechanics, so maybe we missed something.) (3) They said that the car included a great 5-year warranty. I noted that that was incredible that they were paying for it for us; the employee confirmed, that yes, Nash Auto had purchased this warranty for whoever the new car owner would be. But nope, its not included. Its an additional expense that was added on in the documents (that we told them to remove). Rather than saying that it is included, they could have just encouraged us to get it for an additional cost. Instead, they attempted to bury it as another cost to make more money. (4) We were spoken to in a downright condescending manner at one point when we asked why there were some processing fees. In the end, we decided that the car was a good purchase since the purchasers needed a working car. But even if the car turns out to have never been in an accident and works wonderfully well, the way that they approach the business really turned me off. I left feeling icky. (Final note: I think a lot of the pictures and positive reviews on Yelp are offered in exchange for some additional services from Nash Auto, so definitely read the positive reviews with a grain of salt; I say this because that is what we were offered. You might also want be cautious since it seems like all the reviews are either glowing or extremely negative. That looks like a warning flag to me.)

LU

Lucas Bean

90% + of the cars have been in accidents and not reported to carfax BUYER BEWARE So there is a grey market for cars that have been in accidents and not reported to insurance companies. Instead of reporting it they fix it themselves which is a win for people because rates dont go up for them (unreported). This is also a win for a dealer who buys them cheap and fixes them on the cheap and sells them as a clean CarFax car. BEWARE. Just because its the PRICE you want doesnt make it good. Ive come here 5 times just to find out the car they were advertising always has something wrong with it. It is too good to be true. Pros: * Mo is a very nice guy * If they know you theyll throw you the keys and you can go for a test drive without some pesky sales guy riding along Cons: * 90% + of the cars on this lot have been damaged or in major accidents before in some way (Anywhere from major body collisions to having touch-up major scratches everywhere). They do a really good job of hiding them but look close. * NONE of these cars show up on car fax as being damaged (SHADY!) and 90% + have been in accidents. * If you think its a good deal, think again (its a refurbished car and not very well refurbished) * Mo is nice but if he is selling busted cars and knows it, how nice is he really? * When I arrived I test drove a car I was very interested in but once I did, it made weird noises when I turned the vehicle (I know a lot of about cars). I came back and everyone denied knowing is was in a major front end accident. I looked under the hood and the crumple zones were apparently repaired (although well camouflaged so a regular buyer would miss the damage) which Moe then admitted the car had been in a major front end collision. This was not on CarFax which again means there is an aftermarket and premium for cars that have not been reported by insurance companies as wrecks yet theyve been totaled. Somewhere someone is making a boat load of money selling broken cars with clean records to Moe and others. BUYER BEWARE. Stay away from the amazingly good deals. Its all smoke and mirrors. The good deal you get today will be met with a $4,000 repair bill in 6 months or worse. Scary this is aloud to happen and is not illegal, or maybe it is illegal?

JA

James Diley

I was in phone and email contact with 2 sales associates, and set to buy the car I wanted for $22k - an outstanding deal. I drove over 80 miles from San Diego to Costa Mesa, loan preapproval and new insurance in hand, ready to buy. When finally I get there, Mo takes me out to see the car, and its the wrong model. Whatever, mistakes happen. He told me to wait while he gets the right model from the other lot. Half an hour later, he comes back and says the other associate sold it to some mystery customer who had put $10k down and was now looking for financing, so they said I could wait a few days and if the customer couldnt find financing, I could buy it. Wow. Ok. They couldnt have called me at some point to tell me this? I honestly feel like I may have been a victim of bait-and-switch. To make it worse, he tried to tell me I was mistaken on which model I asked for, at which point I pulled up our email correspondence which specifically listed the exact details of the vehicle I wanted, followed by his reply of acknowledgement. He then backed off and basically ignored it. Instead, he tried to sell me a silver version (I wanted black) with a slightly lower price, with less miles. I told him I didnt want it, and he put the pressure on saying "Oh, its easier to take care of. I have 2 silver cars, and the resale is higher than black." Really dude? Is that why youre selling this one for less than the black one? I test drove it anyway, just for fun, and noticed the inside passenger door handle was busted. Nice. I left disgruntled, but after researching, I feel like I may have dodged a bullet. It looks like their inventory is questionable at best, and I read other reviews suggesting that they buy vehicles that were in collisions but repaired privately as to avoid insurance issues for the driver, and then CarFax is not alerted to the damage. After I got home, I ran a search on AutoTrader across the whole country, and this car was 15% cheaper than the next cheapest car ($22k vs $26k) - a classic case of "too good to be true." I would urge anyone looking to buy from this dealer to exercise extreme caution. Additionally, if you look at the reviews, theyre either glowing, or horrible, which leads me to suspect that theyve padded their reviews.