5 Star Auto

Category:	Used Car Dealer
Address:	602 N Harbor Blvd, Santa Ana, CA 92703, USA
Phone:	+1 714-554-0283
Rating:	2.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 77

Reviews 8

Sarahy Saucedo

Bought a truck 1 year ago. Called them a few weeks later to tell them I had a problem with the truck making a noise from the engine like if it were a diesel truck and also leaking from the back glass when it was raining. My seats ruined COMPLETELY. They wanted me to pay 1/2 of the bill and they would take care of it. But wanted me to take them the truck and have them check it out. I was so upset I went to another place to repair the glass but I was still with the noise. I called them again a few days later to tell them how upset I was and that it was not fair that I just bought the truck and it had that engine noise. They were very rude and told me that is how things work there that I HAD BOUGHT A USED VEHICLE NOT A NEW ONE. So things could go wrong. Yes, just what it sounds like complete bull. Well ends up being that the noise were from bad phasers. It actually became worse to the point my truck is in for repair. I have only had it for a year not to mention that it has been stopped as well as tags for 6 months since my husband was in a motorcycle accident and was not using it(plates are still stopped at the DMV and I hold proof to that). The truck has bad phasers, bad cams which are being inspected as well as the heads because they have groves where the cams sit. So the whole drive train components as well as oil pump need to be replaced. I have gotten an estimate of $3,800 TO REPAIR AND I STILL OWE 8 THOUSAND ON THIS VEHICLE. I can describe in words how upset me and my husband are also being that he is still recovering and this is just a nightmare. The little saving we have are gonna have to go to the repair. I am seeking help to see what we can do about this. The mechanic checking it out now says the engine has been opened before but it did not have all components replaced just some and one problem let to another. Oil pump is supposed to be replaced every time you do an engine repair. These guys seemed to just put little to no cost to repair and sell the people this type of car. Just a little band aid if you can say to get it going. Do yourself a favor avoid this place.

nick pepe

Buying a car from over 250 miles away can be a very stressful transaction, but Abby and Raj made it very easy and stressless. We found the car online and really liked it. We were reluctant to make the 250 mile drive not knowing what we would find. Based on the conversation we had with Abby and Raj, and the car being exactly what we wanted, we took a chance. While we were driving from Las Vegas to Santa Ana my wife and I said we would walk right out if we got there and the terms of sale changed in any way. Well I have to say from the moment we arrived at 5 Star Auto we were very well taken care of by Raj. He went over and above what was expected. The terms of sale were exactly as promised and the car was as nice as we thought it would be. Raj spent a lot of time with us and made sure we were happy with our purchase. Abby who was at their other location also called and wished us well while we were there. Its a shame we could not give Raj a better than 5 star rating since he was so great to deal with. I would not hesitate to ever do business with 5 Star Auto and will let all our friends know of our great experience. Thanks Raj and Abby for the great experience and the perfect car. By the way the next morning we received a message from Raj and Abby thanking us for our purchase and letting us know they were there if we needed them.

Cierra Brown

I had came from Redlands to Santa Ana went to this place with a friend to get a car. The man we unfortunately met was Miguel. He ran my friends info, was then told he had another dealership by the freeway, even took us in his car and dropped us off at 1stop Auto Mart Inc.Now this is where everything went sideways. Eider , was the other unfortunate man I met , who then ran my friends info and then started back pedal on all the fabulous things that they offered. Since the deal went bad this man and Miguel both refused to take us back to the original place . So me and my friend had to walk in the rain, on harbor Blvd. I walked back to 5star auto dealership and gave Miguel a piece of my mind.Never go to these guys. They are Liars , scammers, and they met their match. Love you Miguel see you in hell .

Dare Amyson

I experienced sales PREJUDICE! The people at this dealership made it obvious. They quoted me a price 4,000 more what was on their on-line ad and others for the same vehicle. The Sales guy - Jose was a bad act. I chose to buy because they had the vehicle I wanted and in the condition I was looking for. However I would NOT recommend this place to anyone! it was horrible and I will gladly state that my name is AMOS and they know that they overcharged and gave me a "shake down" price for the vehicle I came to purchase. They attempted to charge me 4k over the price that THEY listed!! and tried to work me and lie to me about the post... anyways. A terrible experience, mostly because they didnt treat me with respect. Instead they tried to take advantage of me. True story

hazel garcia

*WARNING!!!!!!! DONT BUY YOUR CAR HERE!!! WORSE LAIRS YOU CAN FIND. BOUGHT A CAR DIDNT EVEN TURN ON AFTER I CAME HOME (2 HOURS AWAY) GAVE IT BACK TO THEM PROMISED TO FIX TRANSMISSION WOULDNT EVEN SHOW ME PAPER WORK OF THE TRANSMISSION BEING FIXED TILL THIS DAY IT DOESNT GO OVER 40 ML O/D OFF DOESNT TURN OFF FROM TIME TO TIME...ITS JUST THE WORSE NOW IM STUCK MY CAR SITS ON THE DRIVE WAY DOESNT EVEN TURN ON ANYMORE....DONT BUY FROM THEM THEY WONT HELP YOU OR EVEN WORK WITH YOU THE OWNER SON THINKS HES THE OWNER AND TRYS TO RIP PEOPLE OFF.

Omar Lopez

I went to see a truck costed 15,999 and they tried to sale it to me for 20,000! Luckly I had a person that knew about this and they showed me they were scamming me for my money. When the truck was actually worth 16,500! The sales person got nervous after we found out they tried to cheat us! This place is bad and people should be careful coming to this dealership!

DC_24v

I just rated one star because i had no choice, sales person try to sell me a car i wasnt even looking for on top of that he couldnt speak English properly so he took me to this unprofessional woman, Jessica who has the worst customer service ever. This place is a joke stay away unless you want to get ripped off and disrespected.

maya lora

Service was ok. The guy we dealt with barely spoke English and tried to sell us a car $1,000 dollars over the cars worth and kelly blue book price. When we did decide to buy a car it took us 45 min to print a receipt. I wouldnt recommend this dealership. It seems very sketchy and I hope my mom isnt being scammed