Best Buy

Reviews 3

TA

Tasha Campbell

Do not buy your phone from Best-Buy or the protection plan! It has been Changed! TOS as of September 2015 no longer covers rapid return unless It’s a Prepaid/unlocked Phone. Also expect to pay double for the same services you were uses to getting. Bad faith actions as they are instructed to put up barriers instead of providing services. It is my opinion and personal experience that Best-Buy customer service reputation is going down the drain. It all started when I went in-store, customer service rep was working with another customer and noticed I had my cell-phone. I informed them I had the protection plan, I was directed to a cellular phone employee, Customer service said, “the cell phone employee could handle the claim.” It seems the cell phone employee didn’t want to really work and redirected me to the geek-squad employee. Who went immediately into explaining I would have to take a refurbished phone and it will take up to two weeks for me to have a working phone. Now I’m quiet Irate with the in-store employee. As I do not want to be without a phone for that period of time. I asked for a gift card/in store credit so I may get a phone now. He refuses and I ask for the manager. The manager offers no support or resolution to this two week claim, I asked for the gift card option and again was refused. I have a phone that isn’t working like it should and I left the store with feelings of regret about giving my business to Best Buy and discrimination as I have been making purchases for many years and working with the protection plan. Honestly it’s was one of the only warranties I would buy. Never have I been given bad faith service until today. I’m curious if the customer service has to do with their somewhat newly appointed Vice President of Customer Experience Pedram Afshar who started 2014?? I return home to start a chat with Best Buy, start to explain, and trying to find some type of resolution. It’s a typed conversation, Danny was professional but offered no real results to my issue. Which, is understandable being a text conversation. However, Im quiet irate with the in-store experience and how long it would supposedly take for me to have a working phone and still no offer for support on this software issue. Danny did provide me with numbers to Samsung and tech-support. I should not have to contact Samsung. I do not have a protection plan with Samsung. I bought Best-buys Protection plan this is Geek Squads responsibility. Why are they not honoring the rapid return policy? I have to say in the past I never had to wait, I would be given a gift card and I would end up spending more money on a newer phone and a new protection plan. Instead I’m left with a useless warranty and horrible customer service. Most of all one of the worst in-store experiences ever in 10 years of me being a customer of Best Buy. I guess I’m use to Best Buy handling their customers with care and expedience, which is no longer their concern, it would appear. Wonder how long before this type of new customer service bankrupts BestBuy like it did Circuit-city? Sincerely, No longer your customer and spreading the word P.s. Amazon seems to be building a reputation for customer care, I’ll take my business there. Maybe just buy direct from Google.

A

A Private User

So Best Buy can affoard for $$ to walk out the door?? That is the way it seemed tonight. I walked into my local Best Buy in Sacramento CA, located at the Bird Cage Center. I was looking for s cooling pad for my laptop and a new mouse. Upon entering the store, I asked the first associate I saw where I could find that item. They shrugged and said they werent sure and quickly moved on. Left to myself to try and find this item I went over to computers where I thought I found what I was looking for. After trying to get some help I was approached by a associate from phones I think, who did his best to help, but was really more frustrating than helpful. Finally, after 15min a comp. associate finally showed up and wasnt even able to answer my questions about the cooling pad, I was to frustrated to ask about the mouse, so I took what I thought would work and headed up to the front cashier. There was a line of 5 people and NO CASHIER!! I asked where the cashier went and the other customer replied that they had left a few moments earlier....So I waited about 5 mins and watched as THREE!! associated stood buy the door and wathced all of us wiating for a cashier to show up! Finally I was too frustrated to wait any longer, I left what I was buying at the table near the register and walked out, then the LP guy at your exit door, who wathched all of us standing there in frsutration, had the nerve to tell me to have a nice day!! I am not going to be returning to Best Buy anytime soon, and I will make a point of it to give a poor review on google for this location. I have shopped at Best Buy for years, many of the entertainment things I have purchased have come from your store. My plasma, my home comp, my laptap, the entertaiment system, movies, cds gaming systems, almost all of it... The ring of truth to all this is that in the past these same scenarios have played out, and I always chalked it up to the store being busy or short staffed, but after reapeated times of recieving poor customer service, I am throwing in the towell. If Best Buy hops to retain its current customer base, or to grow its customers in the future, I would reccomend focusing a little less on the flashy store fronts and displays, and hire some more people!!!

SH

Sheila S

STAY AWAY FROM BEST BUY! The store personnel are very helpful. However, Geek Squad and the their Citi card personnel are completely incompetent. If you want to walk in, pay cash, walk out, fine. I financed for 18 months. My first bill said I owed $175 and that my account was delinquent. That issue took about 4.5 hours of phone calls, speaking with 9 different people before it was finally worked out. My gorgeous, new $2200 Samsung french door refrigerator needs to have one of the doors balanced. The doors were not balanced upon delivery. The repair people were scheduled from 4pm to 6pm. I happened to find that out at 1:30 pm. When 7pm rolled around I called Geek Squad and they said they should be there within the hour. They showed up at 8pm and asked me where my balancing kit is. Apparently each refrigerator comes with a balancing kit. Mine was never delivered, most likely because the refrigerator doors had to be removed before the refrigerator would fit in my house. Because of this, the only solution Geek Squad has for me is to return my new refrigerator and deliver a brand new one that has a balancing kit. A balancing kit is nothing more than some rings and a special tool. So they want me to miss more work for a refrigerator delivery, unload my existing food, clean out the new refrigerator when it arrives, wait 2 hours for the fridge to come up to temperature, drain out the ice cubes for 24 hours and drain out gallons of water, etc., just so the delivery people can balance the doors on the newer refrigerator. I dont want a new refrigerator. This one is only one month old and it works. What if the new one has an icemaker that fails, etc? I dont want a new one. This is what I have to go through to get one frigging door balanced. STAY AWAY FROM BEST BUY!